In-Demand Workforce optimisation lead Jobs in Malvern, Vic

Manager, Service Insights & Workforce Optimisation
UniSuper —Melbourne VIC
- Full-time
- Leadership
- Office experience
- Analytics
6d
Workforce Optimisation Lead
Kmart —Chadstone VIC
- Microsoft Excel
- Management
- Analysis skills
- Parental leave
Senior Lead - Process & Optimisation
ANZ Banking Group —Melbourne VIC
- Full-time
- Communication skills
4d
Workforce Planning & Reporting Lead
PEXA Group —Melbourne VIC
- Hybrid work
- Management
- AI
Quick Apply
Senior Lead Workforce Surveying
ANZ Banking Group —Melbourne VIC
- Full-time
- Research
- Administrative experience
- Leadership
4d
Senior Information Management Officer
City of Boroondara —City of Boroondara VIC
- $87,101 - $100,905 a year
- Full-time
- Analysis skills
- Communication skills
12d
Senior Manager - Customer Operations & Experience - Hybrid
Wesfarmers —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
- Parental leave
Senior Product Manager
Coles Group —Hawthorn East VIC
- Full-time
- Machine learning
- No degree
- Product management
- Free parking
- Employee stock purchase plan
16h
Head of Service Delivery - Mental Health and Health Coaching
Australian Unity —Melbourne VIC
- Contract
- Hybrid work
- Leadership
- Health insurance
- Parental leave
11d
Business Analyst/Informatics - Pathology
Victorian Government —Melbourne Northern Suburbs VIC
- $106,000 - $130,000 a year
- Full-time
- Laboratory
- Microsoft Excel
- Data analysis skills
- Health insurance
15h
Sales Enablement Lead - Offshore Operations
Seven West Media —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
Group Manager - Network, Storage and Data Centres
Monash University —Clayton VIC
- $191,131 a year
- Full-time
- Hybrid work
- University
- Budgeting
- Leadership
13d
Advisor - Data Management
ANZ Banking Group —Melbourne VIC
- Full-time
- Microsoft Excel
- Communication skills
4d
Business Analyst/Informatics - Pathology
Austin Health —Heidelberg VIC
- Laboratory
- Microsoft Excel
- Data analysis skills
- Health insurance
16h
Learning Experience Manager
BOUNCE —Glen Iris VIC
- Full-time
- Leadership
- Free parking
- Parental leave
Quick Apply
Manager Talent Operations and Delivery
NBN Co —Melbourne VIC
- Full-time
- Parental leave
5d
Revenue Systems Specialist - HubSpot - Hybrid
Humanforce —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Sales
- Administrative experience
- Parental leave
- Employee assistance program
14d
SharePoint Administrator
Acciona —Melbourne VIC
- SharePoint
HR Systems Lead
Accent Group —Cremorne VIC
- Full-time
- Analysis skills
- Human resources
- AI
Quick Apply
People Systems & Analytics Lead
Murdoch Childrens Research Institute —Parkville VIC
- $127,793 - $138,321 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Administrative experience
- Analysis skills
9d

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Manager, Service Insights & Workforce Optimisation

UniSuper -
Melbourne VIC

Apply Now

Job Details

Full-time
6 days ago

Qualifications

Forecasting
Leadership
Office experience
Analytics

Full Job Description

Lift reporting, analytics and insight capability across Service & Experience
Turn complex data into meaningful actions and business outcomes
Lead workforce planning, reporting and analytics specialists

About US
UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia’s largest super funds, the work you’ll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you.

Our Service & Experience division is recognised for performance excellence and for shaping the future of retirement for our members every day. As we continue to grow, so do the opportunities for you to challenge yourself, develop new skills, and make a real impact. Within this role your ideas are valued, your ambition is celebrated and your work genuinely matters.

The Role
If you're passionate about helping leaders make better decisions through, service insights, operational data and workforce intelligence, this is an opportunity to make a meaningful impact across one of Australia's leading super funds.

As our Manager, Service Insights & Workforce Optimisation, you'll lead an established team responsible for reporting and analytics as well as workforce planning, across our Service & Experience division. You'll provide strategic direction for the function, ensuring leaders have the insights, workforce intelligence and operational information they need to improve performance, prioritise resources and deliver better outcomes for members.

You'll play a key role in connecting, service performance, workforce optimisation and business priorities, helping leaders move beyond understanding what happened to understanding why it happened, what it means, and what action should be taken next.

Working closely with the Service & Experience Leadership Team, Data Office and key stakeholders across the business, you'll help shape the insights and workforce agenda, influence decision making, and ensure the function continues to evolve in line with business needs.

In this role you will:

Lead the reporting, analytics and workforce planning, function across Service & Experience
Set the strategic direction for service insights, performance reporting and workforce optimisation
Translate business insights and workforce intelligence into recommendations, priorities and action plans
Partner with leaders to improve service performance, workforce effectiveness and member outcomes
Influence and navigate enterprise stakeholders, including the Data Office, to achieve business outcomes
Lead workforce forecasting, capacity planning and resource optimisation activities across customer channels
Drive continuous improvement across, reporting. insight and workforce planning practices

About You
You're motivated by helping organisations make better decisions.

You understand how operational environments work and know how to bring together service insights, workforce intelligence, and business context to solve problems, improve performance and drive meaningful outcomes.

You're equally comfortable leading teams, influencing stakeholders and working through complex challenges. You know how to create alignment across different groups, navigate competing priorities and help leaders focus on what matters most.

Most importantly, you can take information, insight and data from multiple sources and turn it into practical decisions and actions that improve service performance, workforce effectiveness and member outcomes.

You will bring:

Proven leadership experience leading specialist teams in reporting, analytics, workforce planning, workforce optimisation, or operational performance environments
Strong ability to interpret information, identify themes and translate insights into business decisions and action
Experience influencing senior stakeholders and building alignment across multiple teams and functions
Strong understanding of operational environments and how workforce, service and performance outcomes are connected
Experience working alongside reporting, analytics or data specialists and using insights to drive business outcomes
Experience shaping workforce strategy, workforce optimisation practices and service performance outcomes
Workforce planning experience including forecasting, capacity planning, scenario planning and workforce optimisation
A pragmatic, commercially-minded and outcomes-focused approach

What US offer
We believe that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office.

UniSuper’s high performance culture is supported by a range of benefits that demonstrates our commitment to ensuring our employees achieve their full potential, thrive, and grow their career with us. These include:

A personal development budget of $1500 to support employees in their professional growth
Community, Culture & Wellbeing leave

At UniSuper, we value and celebrate diversity and inclusion in our workplace, where everybody can thrive. We believe that having a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members. We invite you to apply for the roles that suit your career aspirations, even if you don’t meet all the requirements listed.

Think Great. Create Great.

Apply Now

Refine Your Search

workforce optimisation lead jobs in malvern, vic

Manager, Service Insights & Workforce Optimisation

Workforce Optimisation Lead

Senior Lead - Process & Optimisation

Workforce Planning & Reporting Lead

Senior Lead Workforce Surveying

Senior Information Management Officer

Senior Manager - Customer Operations & Experience - Hybrid

Senior Product Manager

Head of Service Delivery - Mental Health and Health Coaching

Business Analyst/Informatics - Pathology

Sales Enablement Lead - Offshore Operations

Group Manager - Network, Storage and Data Centres

Advisor - Data Management

Business Analyst/Informatics - Pathology

Learning Experience Manager

Manager Talent Operations and Delivery

Revenue Systems Specialist - HubSpot - Hybrid

SharePoint Administrator

HR Systems Lead

People Systems & Analytics Lead

I want to receive the latest job alert for workforce optimisation lead in malvern, vic

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