Life at BOUNCE
BOUNCE is more than a workplace, it's a movement. With over 6.5 million customers each year, 3,000+ team members, and venues across the globe, we're leading the way in action-adventure entertainment, creating experiences that inspire movement, self-expression and human connection.
At the heart of BOUNCE is our Tribe. From our Hosts bringing the love on the floor to the specialists behind the scenes supporting our growth, every person plays a role in bringing our mission and purpose to life.
Our adrenaline playgrounds bring people together through trampolines, adventure challenges and freestyle fun, welcoming everyone from pre-schoolers to elite athletes. But the real magic? Our people.
As we continue our journey towards our Road Trip to 100 venues, one thing becomes increasingly important: ensuring every team member, in every venue, has the skills, knowledge and confidence to perform their role safely, consistently and with passion.
That's where you come in.
Your Mission
Reporting to the Head of People & Culture, you'll lead the team responsible for creating the learning experiences, systems and capability frameworks that help our people build confidence, develop the right skills and perform at their best from day one.
This isn't about delivering training for training's sake. It's about creating learning experiences that are unmistakably BOUNCE, giving our people the confidence, skills and mindset to create magic moments for every customer.
You'll shape how people learn at BOUNCE by designing practical learning journeys, building capability frameworks, evolving our learning systems and giving leaders confidence that their teams are ready to deliver safe, consistent and exceptional experiences.
As we continue on our Road Trip to 100 venues, you'll help ensure we can grow without losing what makes us special, because every great customer experience starts with a capable, confident and connected team.
Why This Role Is Different
Most learning roles focus on delivering content. This role is about building the systems behind capability.
You'll lead the team responsible for defining role requirements, creating learning pathways, validating competence and providing visibility of capability across the business.
Your work will influence how quickly new team members become productive, how consistently our venues operate, how effectively new venues are onboarded, and how confidently leaders can assess readiness within their teams.
You'll have the opportunity to shape how capability is built across one of Australia's most exciting growth businesses while creating systems that support thousands of team members today and many more in the future.
What You'll Be Doing
Capability Architecture & Frameworks
- Design and own the capability architecture across operational roles
- Build competency frameworks that clearly define role expectations, required skills and readiness standards
- Create structured learning pathways that support onboarding, development and progression within role
- Define what good looks like and establish consistent capability expectations across the network
- Ensure capability standards evolve alongside business needs and growth
Learning Systems & Governance
- Lead the ongoing optimisation of Dayforce Learning as our central learning and capability platform
- Build learning journeys, automated workflows and capability tracking systems
- Create visibility across training completion, competency attainment, compliance and readiness
- Establish governance frameworks that ensure accuracy, consistency and adoption
- Use data and reporting to drive continuous improvement
Capability Assessment & Readiness
- Design assessment tools that validate capability, not simply training completion
- Create structured sign-off and verification processes for operational roles
- Develop role readiness frameworks that support consistency across venues
- Identify capability gaps and partner with operational leaders to implement solutions
- Ensure learning translates into performance on the floor
Operational Training & Business Partnership
- Partner closely with Operations leaders to understand capability needs and priorities
- Support venue teams through scalable learning solutions and operational training frameworks
- Ensure learning experiences remain practical, engaging and aligned to operational realities
- Use capability data and operational insight to improve performance outcomes
- Build systems that support business growth while maintaining consistency and quality
What You Bring to the Tribe
You're passionate about helping people succeed, but you understand that capability isn't built through good intentions alone. You enjoy creating structure, building systems and solving problems at scale.
You naturally think about how people learn and engage, how skills are developed, how competence is measured and how organisations create consistency across multiple locations.
You're equally comfortable building frameworks, configuring systems, analysing data and partnering with operational leaders to improve outcomes.
Most importantly, you're excited by the opportunity to help thousands of team members develop the skills and confidence they need to perform at their best and create exceptional experiences for our customers.
Key Skills & Attributes (the "how you work")
- Systems thinker who creates structure, consistency and scalability
- Strong capability to translate operational needs into practical learning solutions
- Highly organised with strong attention to detail
- Analytical and data-driven in your approach
- Strong stakeholder management and influencing skills
- Comfortable working in fast-paced, evolving environments
- Strong leadership capability with experience developing teams
- Collaborative, proactive and solutions focused
- Strong alignment with BOUNCE values: Passion, Unity, Accountability and Keeping it Fresh
Technical & Professional Competencies (the "what you know & can do")
- Proven experience building learning systems, capability frameworks or operational training architecture
- Experience leading learning, capability or workforce development functions
- Experience leading and developing teams
- Strong experience working within multi-site operational environments
- Experience designing competency frameworks, capability assessments and learning pathways
- Experience with LMS platforms and learning technology, Dayforce experience highly regarded
- Strong understanding of compliance, operational training and workforce capability systems
- Demonstrated ability to use data and insights to drive capability outcomes
- Experience supporting growth and scaling organisations highly desirable
The Perks of the Tribe
At BOUNCE, we bring high energy, high performance and high impact to everything we do. You'll be part of a culture that backs progression, celebrates contribution, and believes work should feel meaningful and fun.
Here's what's in it for you:
- Career progression & growth – Leadership development, upskilling and pathways across our growing network, including the Ascend Leadership Program and Staff Academy.
- Extra time off – 8 additional BOUNCE Days Off (BDOs) each year, plus paid birthday leave.
- Health & wellbeing – Access to Telus Health (EAP), mental health support, Nurse on Call services and annual flu vaccinations.
- Family support – Paid parental leave.
- Free BOUNCE access – Unlimited free admission for you, plus regular friends and family passes.
- Perks you'll actually use – 50% off café purchases and products for salaried team members, plus exclusive partner discounts.
- Connection to the business – Regular opportunities to spend time in venues and stay close to the action.
- Culture that celebrates YOU – Recognition programs, team events, engagement surveys and regular Town Halls where your voice genuinely matters.
- A great place to work – Our refurbished, dog-friendly Support Office in Glen Iris offers free parking, great public transport access and collaborative workspaces.
Take the Leap!
As BOUNCE continues our Road Trip to 100, we're building the systems, people and capability that will shape the future of our business.
If you're excited by creating learning experiences that help people build confidence, grow their skills and perform at their best, we'd love to hear from you.
Ready to help shape how the BOUNCE Tribe learns? Apply now.
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