In-Demand It support analyst Jobs in Fortitude Valley, Qld

Process Analyst
Auto & General Holdings —North Lakes QLD
- Temporary
- Bachelor's degree
- No degree
- Business
- Work from home
- Parental leave
Quick Apply
2027 DXC Technology Graduate Program Australia
DXC Technology —Brisbane QLD
- Full-time
- In-person
- AI
14d
Systems Analyst
Cadent —Eatons Hill QLD
- $85,000 - $90,000 a year
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Agile
Quick Apply
Business Analyst
Auto & General Holdings —North Lakes QLD
- Management
- Communication skills
- Parental leave
- Gym membership
Quick Apply
12d
IT Service Desk Analyst
Icon Group —Brisbane QLD
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Parental leave
IT Service Desk Analyst
Affinity Education Group —Brisbane QLD
- Full-time
- Azure
- Microsoft Outlook
- Management
Service Desk & Desktop Analyst
MEGT Australia —Brisbane QLD
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Health insurance
- Parental leave
ServiceNow Developer
AC3 —Brisbane QLD
- $110,000 - $120,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- Health insurance
Quick Apply
Desktop Support Analyst (6-Month Fixed-Term Contract)
HUB24 —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Analysis skills
- No degree
- Parental leave
12d
Data Analyst - Technology Enablement
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Work from home
- Gym membership
Second Level Service Desk Analyst
Auto & General Holdings —Toowong QLD
- Customer service
- Administrative experience
- Communication skills
- Parental leave
- Gym membership
Quick Apply
Desktop Support Analyst (6-month contract)
Superloop —Brisbane QLD
- Contract
- Management
- Customer service
- Scripting
- Free food
Graduate Analyst - Strategy & Consulting - 2027 Graduate Program
Accenture —Brisbane QLD
- Full-time
- AI
Service Desk Analyst (QLD)
St Vincent's Health Australia —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance program
Analyst (Business Bank Associate) - Health
Bank of Queensland —Newstead QLD
- Full-time
- Finance
- Analysis skills
- Business
- Parental leave
- Employee assistance program
Specialist IT Engineer
Urban Utilities —Fortitude Valley QLD
- Weekend availability
- Management
- In-person
- Communication skills
- Health insurance
- Parental leave
2d
Finance Systems Analyst
Auto & General Holdings —Toowong QLD
- Microsoft Excel
- Finance
- Administrative experience
- Work from home
- Parental leave
Quick Apply
IT Support Analyst
Centorrino Technologies —Brisbane QLD
- Contract
- Management
- Customer service
- Communication skills
Quick Apply
5d
Data Analytics Test Engineer
Auto & General Holdings —Brisbane QLD
- Azure
- SQL
- Analysis skills
Quick Apply
Data Engineer / BI Developer
Kanda —Brisbane QLD
- Contract
- SQL
Quick Apply

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Process Analyst

Auto & General Holdings -
North Lakes QLD

Quick Apply

Job Details

Temporary

Benefits

Work from home
Parental leave
Employee discount
Gym membership
Paid volunteer leave
Insurance services

Qualifications

Business analysis
Bachelor's degree
Business
Communication skills
Lean Six Sigma Certification

Full Job Description

About The Role

Join A&G's C&A Design and Delivery team as a Process Analyst in this 12-months maternity cover opportunity with genuine potential to transition into a permanent role or alternative internal position for the right candidate. This is your chance to gain hands-on experience in a high-performing team while building valuable skills in process analysis, improvement, and change delivery.

As a Process Analyst, you'll play a vital role in mapping business processes and customer journeys across motor, home, and other claims operations. You'll work closely with stakeholders at all levels to gather insights, create clear process documentation, and identify opportunities for improvement that drive real business outcomes.

What you'll do:

Map and document processes: Create accurate business process maps using BPMN standards that bring clarity to complex claims operations
Drive improvement: Analyse existing processes, identify gaps, and recommend solutions that solve real business problems
Support change delivery: Work embedded in change delivery teams to ensure improvements are successfully implemented and adopted
Engage stakeholders: Facilitate workshops, gather information, and build relationships across the organisation to understand how work really gets done
Conduct impact analysis: Assess how changes affect other teams, processes, and systems to ensure smooth transitions
Deliver insights: Use data analysis to uncover improvement opportunities aligned with organisational strategy

What experience you’ll bring

Essential:

Demonstrated experience in business process analysis and modelling (BPMN) - you've created As-Is/To-Be process maps and understand process mapping conventions
Strong stakeholder engagement skills - you're comfortable talking to people at all levels, facilitating workshops, and managing upwards with confidence
Excellent communication skills - both written and verbal, with strong attention to detail and accuracy
Data analysis capability - you can interpret data, identify patterns, and draw insights that inform recommendations
Team-focused attitude - you work well collaboratively and can also work autonomously when needed
Professional, "can do" attitude with genuine passion for solving business problems

Highly desirable:

Bachelor's degree in a relevant discipline (Business, IT, or similar) or equivalent industry experience
Understanding of the general insurance industry (claims operations, contact centre, or similar)
Formal business analysis qualification (IIBA, CBAP, Lean Six Sigma, or equivalent)
Experience working in change delivery teams or transformation programs

What we value:

Curiosity and learning mindset: You ask great questions and want to understand the "why" behind processes
Pragmatism: You balance thoroughness with speed, knowing when "good enough" beats perfect
Resilience: You stay focused and productive when things get ambiguous or challenging
Adaptability: You're comfortable with change and can pivot when priorities shift

The benefits of working at A&G

Flexible Location – Work from our Toowong, Kawana or North Lakes offices.
Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Work flexibility - with options to work from home two days per week.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all the big stuff.
Employee discounts - You’ll receive discounts on Budget Direct insurance products.
Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - We’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About Us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Quick Apply

Refine Your Search

it support analyst jobs in fortitude valley, qld

Process Analyst

2027 DXC Technology Graduate Program Australia

Systems Analyst

Business Analyst

IT Service Desk Analyst

IT Service Desk Analyst

Service Desk & Desktop Analyst

ServiceNow Developer

Desktop Support Analyst (6-Month Fixed-Term Contract)

Data Analyst - Technology Enablement

Second Level Service Desk Analyst

Desktop Support Analyst (6-month contract)

Graduate Analyst - Strategy & Consulting - 2027 Graduate Program

Service Desk Analyst (QLD)

Analyst (Business Bank Associate) - Health

Specialist IT Engineer

Finance Systems Analyst

IT Support Analyst

Data Analytics Test Engineer

Data Engineer / BI Developer

I want to receive the latest job alert for it support analyst in fortitude valley, qld

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