In-Demand Program administrator Jobs in Northgate, Qld

Team Leader - Digital Service Centre
Queensland Government —Brisbane QLD
- Overtime
- Administrative experience
- Leadership
- Communication skills
7d
Onsite Support Specialist
Convergint Technologies —Brisbane QLD
- Contract
- Customer service
- Office
- Organisational skills
- Gym membership
22h
Cloud Services Manager
National Heavy Vehicle Regulator —Brisbane QLD
- Full-time
- Hybrid work
- Azure
- Management
- AWS
- Health insurance
Desktop Support Technician - Brisbane
Geosyntec Consultants, Inc. —Spring Hill QLD
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Administrative experience
6d
Service Now Developer
Auto & General Holdings —Toowong QLD
- Computer Science
- Analysis skills
- Bachelor's degree
- Work from home
- Parental leave
Quick Apply
11d
Lawyer to Associate, Litigation
Sparke Helmore Lawyers —Brisbane QLD
- Full-time
- Negotiation
Senior Systems Administrator
Hewitt —Brisbane QLD
- Temporary
- Azure
- Scripting
- Employee assistance program
Quick Apply
7d
Contract Administrators
365 Facilities Management —Brisbane QLD
- Full-time
Contracts Administrator / Manager (Integration)
Queensland Government —Brisbane QLD
- Temporary
- Administrative experience
- No degree
- Construction experience
3h
ServiceNow ITOM Consultant
Accenture —Brisbane QLD
- Full-time
- Serving
- Azure
- AWS
- Parental leave
ServiceNow Developer
Accenture —Brisbane QLD
- Full-time
- CAD
- APIs
- Communication skills
- Parental leave
Contracts Administrator / Manager (Integration)
Cross River Rail Delivery Authority —Brisbane QLD
- Full-time
- Administrative experience
- No degree
- Construction experience
Quick Apply
7h
Weighbridge Operator 2
Sims Limited —Rocklea QLD
- Overtime
- Management
- Microsoft Office
- Data entry
- Parental leave
- Employee assistance program
Quick Apply
4d
Senior Security Architect – IAM/PAM
Cognizant —Brisbane QLD
- $100,000 a year
- Full-time
- Hybrid work
- Azure
- APIs
Business Development Manager
G'day Group —Brisbane QLD
- Full-time
- Hybrid work
- CRM software
- Hospitality
- Management
- Annual leave
- Parental leave
Quick Apply
10h
ServiceNow Application Specialist
Queensland Government —Brisbane QLD
- Temporary
- Customer service
- AWS
- Agile
9h

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Team Leader - Digital Service Centre

Queensland Government -
Brisbane QLD

Apply Now

Job Details

7 days ago

Qualifications

System administration
Administrative experience
Leadership
Communication skills

Full Job Description

About the role:
As a Team Leader, you will lead and manage the day to day operations, system support services and project implementations of the Digital Service Centre to ensure the delivery of high level quality service support for ICT services within Queensland Health. You will engage proactively, professionally and regularly with the Queensland Health customer base and provide timely, accurate and high-quality information that supports clinical and customer service delivery, process improvement and decision-making.

Key responsibilities include:
Real time management and coordination of service desk resources to meet service support demands in alignment to defined quality management and service delivery KPIs, with a priority to supporting timely clinical response and resolution times, including delegation to authorise the provision of overtime, on-call and recall of team members.
Lead, supervise, coach and mentor team members to meet the objectives and goals of the Branch by effectively developing, implementing, and managing to successful completion performance improvement plans, career succession plans, training and development of team members in line with contemporary human resource frameworks to maximise the quality of service delivered to customers.
As Administrators, manage and maintain significant knowledge of system administration, system access, security activities, report generation and service improvements for traditional automatic call distribution and cloud-based call centre system, Amazon Web Service (AWS) which is crucial for the daily support and delivery of clinical services.
Partnering and providing expert business recommendations and advice to project teams, stakeholders, service owners and customers for the creation of business cases, capacity plans, support models and workflows to ensure high levels of customer support is created and maintained, ensuring strong customer advocacy and alignment to ITIL and best practice Service Management processes.
Exercise accountability and decision making through observation, research and trend analysis to support Problem Management, Continuous Improvement activities and the Digital Service Centre's 'Channels Strategy' to maximise customer service outcomes, organisational and branch priorities.

About you:
You will bring strong leadership experience in managing service desk operations and delivering high-quality customer service and first-line ICT support within a complex environment. With the ability to apply or quickly learn ITSM tools and ITIL processes, you will effectively coordinate workloads, manage incidents and service requests, and ensure service levels are consistently achieved. Your excellent communication and relationship-building skills will enable you to collaborate with stakeholders across all levels of a large organisation, while your coaching and mentoring experience will support the development of team capability. You will also demonstrate strong organisational, analytical and problem-solving skills, with the ability to manage competing priorities, lead initiatives and projects, investigate system issues, and drive continuous improvement in a customer-focused service environment.

Why work for us:
Competitive salaries
17.5% leave loading
Employee wellbeing programs
Career development opportunities

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?
For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

Apply Now

Refine Your Search

program administrator jobs in northgate, qld

Team Leader - Digital Service Centre

Onsite Support Specialist

Cloud Services Manager

Desktop Support Technician - Brisbane

Service Now Developer

Lawyer to Associate, Litigation

Senior Systems Administrator

Contract Administrators

Contracts Administrator / Manager (Integration)

ServiceNow ITOM Consultant

ServiceNow Developer

Contracts Administrator / Manager (Integration)

Weighbridge Operator 2

Senior Security Architect – IAM/PAM

Business Development Manager

ServiceNow Application Specialist

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