What you'll do
Identify and develop technical requirements for functionality being developed within ServiceNow and Amazon Web Services improvement programs.
Execution of the assigned workload for 2nd and 3rd level technical support including triage, analysis, service restoration, request fulfilment, defect fixing and minor enhancements on ServiceNow platform, applications and Amazon Web Services as per documented service level agreements.
Work with ServiceNow developers in the development of business rules, client scripts (JavaScript), UI actions, form sections, notification events in ServiceNow platform to meet the business requirements following agreed best practice standards and version control of the code.
Implementing platform upgrades, releases, patches & hot fixes across ServiceNow and Amazon Web Services non-production environments according to the implemented SDLC best practice framework ensuring environments are controlled and auditable throughout the development and testing cycles.
Creating new catalogue items (forms) and workflows in ServiceNow enabling automation of tedious/repetitive processes.
Documenting knowledge artefacts required for the support and maintenance of new, enhanced and changed application software.
Assessing, understanding and Documenting the impact of application change to production services, integration points and components before production deployment.
About you
We are searching for someone who has:
Demonstrated experience in Amazon Web Services, including Amazon Connect, AWS Lambda, Amazon Lex and Amazon DynamoDB. Should include analysis, design, development, testing, implementation, documentation, and support experience.
Demonstrated high level experience in ServiceNow development, ServiceNow certified System Administrator. ServiceNow experience should include analysis, design, development, testing, implementation, documentation and support and a thorough understanding of the SDLC
Excellent problem analysis, root cause diagnosis, and solving skills, with the ability to analyse production incidents and lead and work effectively as part of a team of experts to resolve multi-functional problems
Provide expert process advice, guidance, and facilitation to stakeholders and ITSM process owners with regard to ServiceNow best practice development platform, methodology and solution architecture while remaining focused on Queensland Health business needs
High level of working knowledge and/or training in IT customer service delivery (ITSM/ITIL), experience in Agile project management and Quality Assurance practices.
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.
Competitive salaries
12.75% superannuation
17.5% leave loading
Employee wellbeing & development
Access to 24/7 confidential employee support providers and counsellors including for immediate family members
Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Access to a variety of programs and initiatives to support training and career growth.
Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
