In-Demand Helpdesk support Jobs in Australia

Service Management Platform Lead – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney
Department of Parliamentary Services —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Management
- No degree
- Analytics
7h
ICT Daily Operations Manager
Plenty Valley Christian College —Doreen VIC
- $90,000 - $110,000 a year
- Full-time
- Management
- Customer service
- Leadership
Quick Apply
5d
Lvl 2 Systems Engineer
Troppus IT & Management —Kewdale WA
- Urgently hiring
- Management
- Organisational skills
- Communication skills
Commercial Account Executive- Customer Growth
Klaviyo —Sydney NSW
- $110,000 a year
- AI
- Marketing
Quick Apply
10d
Facilities Manager
JLL —Sydney NSW
- Management
- Health insurance
- Parental leave
Services Support Officer | Full-time Temporary with a Possibility of Permanency
Justice and Community Safety —Canberra ACT
- $86,750 - $93,416 a year
- Temporary
5d
Senior Contracts & Governance Paralegal
Logicalis —Victoria
- $125,000 - $145,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Parental leave
- Employee assistance program
Regional Operations Director
JLL —Sydney NSW
- Engineering
- Bachelor's degree
- Business
- Health insurance
- Parental leave
SAP Consultants - Australia
Capgemini Sogeti —Sydney NSW
Project Analyst
Victorian Government —Bendigo VIC
- $44.03 an hour
- Full-time
5d
SAP Consultants - Australia
Capgemini —Sydney NSW
Facilities Manager
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- Management
- AI
- Health insurance
- Parental leave
Quick Apply
Customer Valet - Print Services
Konica Minolta Business Solutions Australia —Adelaide SA
- Part-time
- Customer service
- Travel reimbursement
- Parental leave
Quick Apply
11d
Senior Case Manager
Planning —Sydney Western Suburbs NSW
- $155,764 - $181,393 a year
- Full-time
- Engineering
- Organisational skills
- Time management
4d
Field Service Engineer, Newcastle
GLORY —Remote
- Weekend availability
- Remote
- Customer service
- Analysis skills
- Organisational skills
Quick Apply
11d
Mechanical Diagnostic Technician
Smart AVR —Nerang QLD
- Full-time
- Office
- Analysis skills
- Computer skills
12d
Solution Architect Applications & Data – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney
Department of Parliamentary Services —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Management
- AWS
- No degree
13h
Principal Testing Officer, NAPLAN Unit
Queensland Government —Brisbane QLD
10d
OCC Engineer Level II
Vocus —Melbourne VIC
- Full-time
- Communication skills
- Parental leave
- Fuel discount
Quick Apply
Manager, House and Procedure, Clerk Grade 9/10 - Parliament of NSW - Sydney
Legislative Assembly —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Organisational skills
- Communication skills
6d

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helpdesk support jobs near australia

Service Management Platform Lead – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney

Department of Parliamentary Services -
Sydney NSW

Apply Now

Job Details

Full-time
$133,348 - $146,945 a year
7 hours ago

Benefits

Transportation links
Salary packaging

Qualifications

ITIL Foundation
ITIL Certification
Management
Incident management
Business analysis
Zendesk
ITIL
ServiceNow
Business requirements
Analytics

Full Job Description

Department of Parliamentary Services

Reference number

492600

Occupation

Management and Supervision

Work type

Full-Time

Location

Sydney City

Salary Information

Ongoing Full time | Clerk Grade 9/10 | Salary range $133,348 – $146,945 per annum, plus employer's contribution to superannuation and annual leave loading.

Closing date

06 September 2026 at 11:55pm

About the role:

The role is the service owner for NSW Parliament’s Service Management platform (ServiceNow). It provides technical leadership in the service management platform configuration, administration, development, data management and lifecycle management, and as such, is a specialist role.

As the service owner, the role has principle responsibility for platform enhancements, upgrades, incident management and support, as well as enabling digital workflows and service reporting to improve service delivery and customer experience across Parliament locations, business units and departments. It combines technical expertise, business analysis, stakeholder engagement and continuous improvement responsibilities.

About us:

Based in NSW Parliament, the Department of Parliamentary Services (DPS) is a specialist service department working to support the operation of the Parliament of NSW by providing logistical support and advice to members, the Departments of the Legislative Council and Legislative Assembly and the people of New South Wales. Our office is found close to public transport in the heart of Macquarie Street CBD, next to the State Library and Sydney’s Botanic Gardens.

Enabling the Parliament, serving New South Wales: We demonstrate and foster in others a commitment to the five values of the Department of Parliamentary Services: collaboration, innovation, excellence, integrity and service.

Our commitment to diversity: We welcome applications from people from diverse backgrounds and encourage women, Aboriginal and Torres Strait Islander peoples, LGBTQIA+, people with disability, mature-age people, and people from culturally diverse backgrounds to apply for this role.

Our people:

Our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join Parliament include:

Competitive salary and annual leave loading
35-hour week and flexible work options
Corporate Wellbeing programs including seminars and Fitness Passport
Free annual Influenza vaccination
Salary packaging options via superannuation contributions or a novated vehicle lease
On-site fitness facilities, pool, restaurant, cafes, and post office

About you

In this role you will need to have extensive experience administering and configuring service management platforms (e.g. Current, ServiceNow, Zendesk, or equivalent). A proven ability to design, develop and improve digital workflows, forms, service catalogues and automation within a service management platform. Experience in gathering business requirements, mapping processes and delivering workflow solutions that improve service delivery and customer experience. This role requires sound reporting and dashboard development experience, using service management reporting tools and performance analytics modules. A sound knowledge of ITIL service management framework.

Essential Requirements

Tertiary qualifications in Information Technology, Business Systems, or a related field, or equivalent professional experience.
Certifications in service management platforms (e.g. ServiceNow Certified System Administrator).
Certification or experience with ITIL Foundation (or higher) in service management practices.

Further information to assist you with applying for this position:

Role Description
Department of Parliamentary Services website
Pre-employment requirements - NSW Parliament

To apply for this position please provide:

An up-to-date Resume [maximum five pages] which clearly details your skills and experience as relevant to this role and
A response [maximum two pages] to the Targeted Questions below.

Applications that do not include a response to the targeted questions will not be progressed to the next stage of assessment. Copies of qualifications, certificates or documentation (other than requested) is not required at this stage in the recruitment process and will not be included with application documents.

Targeted questions:

Describe your experience configuring, administering or improving a service management platform such as ServiceNow, including workflows, forms, approvals, notifications, service catalogues, dashboards or reports.

Provide an example of how you have used, or would use, service management data to identify trends, improve service performance, support decision-making or enhance customer experience.

Electronic attachments must be MS Word compatible or in pdf format.

Technical assistance: Should you encounter any technical problems, please contact ‘I work for NSW’ helpdesk 1800 562 679 (Monday - Friday).

Applications must be lodged online through http://iworkfor.nsw.gov.au/

To be eligible to apply for this role, you must meet one of the following criteria:

an Australian Citizen
a permanent resident of Australia; or
a New Zealand citizen.

Come and explore the Parliament online with our 360-degree Virtual Tour.

Thank you for your interest in this role. We look forward to receiving your application.

Job Reference: 492600

CLOSING DATE: Sunday, 6 September 2026 [11.55pm]

Apply Now

Refine Your Search

helpdesk support jobs in australia

Service Management Platform Lead – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney

ICT Daily Operations Manager

Lvl 2 Systems Engineer

Commercial Account Executive- Customer Growth

Facilities Manager

Services Support Officer | Full-time Temporary with a Possibility of Permanency

Senior Contracts & Governance Paralegal

Regional Operations Director

SAP Consultants - Australia

Project Analyst

SAP Consultants - Australia

Facilities Manager

Customer Valet - Print Services

Senior Case Manager

Field Service Engineer, Newcastle

Mechanical Diagnostic Technician

Solution Architect Applications & Data – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney

Principal Testing Officer, NAPLAN Unit

OCC Engineer Level II

Manager, House and Procedure, Clerk Grade 9/10 - Parliament of NSW - Sydney

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