In-Demand Operations clerk Jobs in Parramatta, Nsw

Registry Lead Officer Certificates
Department of Customer Service —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
7d
Establishment Service Officer
Department of Customer Service —Sydney Western Suburbs NSW
- $102,936 - $113,579 a year
- Full-time
- Management
- ERP systems
- Organisational skills
2d
Payroll Service Officer
Department of Customer Service —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
- Leadership
- Time management
14h
Team Leader Intelligence
NSW Police Force —Surry Hills NSW
- $116,981 - $129,492 a year
- Full-time
- Leadership
4d
Associate Director, Technology Business Operations
Premier's Department —Sydney NSW
- $149,739 - $178,369 a year
- Full-time
- Business
- Employee assistance program
7d
Senior Intelligence Analyst
NSW Police Force —Surry Hills NSW
- $102,936 - $113,579 a year
- Full-time
10d
Manager Workplace Technology – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney
Department of Parliamentary Services —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- No degree
- SharePoint
- Leadership
11d
Team Leader Wildlife Licensing
Department of Climate Change, Energy, the Environment and Water —Sydney Western Suburbs NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- No degree
2d
Cyber Security Systems Engineer
Office of Sport —Sydney NSW
- $116,981 - $129,492 a year
- Full-time
- No degree
- Communication skills
- Employee assistance program
8d
Senior Policy Officer
Department of Customer Service —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Research
- Analysis skills
- Communication skills
20h
Senior Implementation Officer (Identified))
Department of Customer Service —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Customer service
13d
Medical Receptionist
Serco Plc —Waverton NSW
- Part-time
- Administrative experience
- No degree
- Communication skills
- Free parking
8d
Senior Talent Business Partner
Department of Customer Service —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Recruiting
- Communication skills
- Negotiation
3d
Principal Advisor AI Ethics & Governance
Department of Customer Service —Sydney NSW
- $154,231 - $178,369 a year
- Full-time
- AI
- Work from home
- Parental leave
20h
Asset Configuration Manager
NSW Department of Communities and Justice —Parramatta NSW
- $133,348 - $146,945 a year
- Full-time
- Analysis skills
- No degree
- Leadership
- Employee assistance program
6d
Senior Talent Acquisition Lead
Department of Creative Industries, Tourism, Hospitality and Sport —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Leadership
8d
Associate Director, Process Excellence
Department of Customer Service —Sydney NSW
- $154,231 - $178,369 a year
- Full-time
- Hybrid work
- Customer service
- Bachelor's degree
- AI
14h
Brokerage House Clerk
UPS —Botany NSW
- Full-time
Senior Insights Advisor
Department of Customer Service —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
BTP Application Specialist
Department of Customer Service —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Team management
- APIs
- Leadership
3d

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Registry Lead Officer Certificates

Department of Customer Service -
Sydney NSW

Apply Now

Job Details

Full-time
$102,936 - $113,579 a year
7 days ago

Qualifications

Organisational skills
Communication skills

Full Job Description

Department of Customer Service

Reference number

req53802

Occupation

Administration and Clerical, Management and Support

Work type

Full-Time

Location

Sydney City

Salary Information

Closing date

10 September 2026 at 10:00am

Registry Lead Officer Certificates

Grade Clerk 5/6 Remuneration: $102,936 - $113,579pa, plus superannuation and leave loading
Opportunity Type: Temporary Full-time (18 months)
Location: Principally office based in Pyrmont, Sydney with hybrid working arrangements of 5 days on site every fortnight

About us

The NSW Registry of Births, Deaths and Marriages is an agency within the NSW Department of Customer Service. The Registry was formed in 1856 to register life events in NSW accurately and securely for all time. It exists to enact the Births Deaths and Marriages Registration Act 1995 and the Relationships Register Act 2010.

Website: https://www.nsw.gov.au/departments-and-agencies/births-deaths-marriages

About the role

The role is within the Certificate Production Services team responsible for reviewing, assessing and finalising the paper-based applications received by the Registry. The person in this role will provide leadership and support to the team, ensuring applications are processed accurately. The role also involves managing escalated matters, providing timely updates and responding to enquiries with professionalism, empathy and a strong customer service focus.

Your responsibilities will include:

Lead and coordinate the team to ensure paper-based applications are processed on time, certificates are issued accurately within established service standards.
Provide guidance, coaching, and support on complex applications, helping to build team capability and enhancing team knowledge and performance.
Review and resolve escalated cases and communicate outcomes to applicants and identify learning opportunities to minimise recurring issues.
Assess all applications in accordance with policy requirements, exercising sound judgement to make fair and consistent decisions.
Engage with key stakeholders and contribute to projects, providing operational expertise, input and approvals where required to support successful outcomes.

To be successful in this role, you will demonstrate:

Proven experience in leading and supporting teams to achieve operational targets while maintaining a high level of accuracy and customer service.
Strong ability to assess complex applications, interpret policies and procedures and make sound, informed decisions.
Excellent communication and stakeholder engagement skills, with the ability to manage customer enquiries and escalated matters professionally and effectively.
Ability to coach, mentor and support team members, building capability and promoting a collaborative and high-performing team environment.
Strong organisational skills, with the ability to manage competing priorities, meet deadlines, and adapt to changing business needs.

Closing date: Thursday, 10th September 2026 (9.59am)

What we need from you:

Please include answer to the following question with your cover letter:

Implementing a process change (no more than one page)

A business-wide process change has recently been introduced in the Registry. This change includes the introduction of new application forms and a reduction in customer identification requirements from three forms of identification to two.

Question:
How would you plan, coordinate and monitor the implementation of this change in your team?

In your response, please explain:

How you would communicate the change to your team
How you would ensure staff understand and apply the new requirements correctly
What tracking and measurement mechanisms you would implement
What actions you would take to address issues, provide ongoing support and ensure successful implementation of the new process

Please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

In your cover letter please share your motivation for applying for this position and your relevant skills.

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

For enquiries regarding this position and recruitment process, please contact Justyna Klap via [email protected]

For enquiries relating to recruitment please contact Justyna Klap via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Apply Now

Refine Your Search

operations clerk jobs in parramatta, nsw

Registry Lead Officer Certificates

Establishment Service Officer

Payroll Service Officer

Team Leader Intelligence

Associate Director, Technology Business Operations

Senior Intelligence Analyst

Manager Workplace Technology – Information Technology, Clerk Grade 9/10 – Parliament of NSW – Sydney

Team Leader Wildlife Licensing

Cyber Security Systems Engineer

Senior Policy Officer

Senior Implementation Officer (Identified))

Medical Receptionist

Senior Talent Business Partner

Principal Advisor AI Ethics & Governance

Asset Configuration Manager

Senior Talent Acquisition Lead

Associate Director, Process Excellence

Brokerage House Clerk

Senior Insights Advisor

BTP Application Specialist

I want to receive the latest job alert for operations clerk in parramatta, nsw

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