Department: Technology Operations and EUS
Department/Agency: Department of Communities and Justice
Location:
Parramatta, NSW, AU, 2150
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Req ID: 85928
Asset Configuration Manager
Location – Parramatta
Employment type – Ongoing full-time, 35 hours per week
Grade – Clerk Grade 9/10
Salary – $133,348 pa - $146,945 pa plus employers’ contribution to superannuation and annual leave loading
Your role
As the Asset & Configuration Manager, you will lead the governance, maturity and optimisation of the organisations configuration manage database (CMDB), ensuring ICT assets, services and their relationships are accurately recorded, maintained and trusted. As the CMDB subject matter expert, you will drive governance, data quality, service mapping and automation initiatives across a complex technology environment. Working with stakeholders across the organisation and leading a small team, you will have the opportunity to influence enterprise-wide outcomes, deliver meaningful improvements and help shape the future of service management.
What you’ll do
Lead the governance, uplift and optimisation of the CMDB across the organisation by:
Defining and maintaining CMDB standards, controls and governance frameworks.
Improving service, application and infrastructure relationship mapping.
Driving data quality, compliance, audit and remediation activities.
Working with technical and business stakeholders to identify CI owners and establish accountability.
Supporting teams to maintain accurate and current configuration data.
Leading a small, high-performing team across Asset, Configuration and User Access Management.
Identifying opportunities to improve processes through automation and technology enhancements.
Collaborating with Infrastructure, Applications, Cyber Security, Service Management and Project teams to improve operational outcomes.
What we’re looking for
We're seeking a collaborative and experienced Configuration Management professional who can drive enterprise-wide improvements and influence stakeholders across multiple technology domains.
Demonstrated experience managing and maturing a CMDB within a complex enterprise environment.
Strong knowledge of Configuration Management, CI modelling, service mapping and relationship mapping.
Experience improving data quality, governance, compliance and audit outcomes.
Ability to build strong stakeholder relationships and influence accountability across technical and business teams.
Proven leadership experience with the ability to lead and develop a small team.
Strong analytical, communication and problem-solving skills.
Experience with ServiceNow CMDB and automation tools will be highly regarded.
ITIL Foundation certified
Relevant tertiary qualifications or equivalent practical experience.
Why join us?
Lead and shape enterprise-wide CMDB capability.
Drive service improvement, governance and innovation.
Work with diverse technology and business stakeholders.
Join a collaborative and supportive team environment.
Enjoy flexible work options and career development opportunities.
Download the role description.
To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach an up-to-date resume (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
Targeted Question 1
Describe your experience managing CMDB governance in a complex ICT environment. What improvements did you implement, and how did they benefit the organisation?
Targeted Question 2
Provide an example of how you built stakeholder engagement and accountability to drive operational improvements across multiple teams.
Applications close 06 Sep 2026 at 11:59pm AEST.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Natalie Gallagher via email at
[email protected]
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Poppy Sgro on 02 9765 3929 or via email at
[email protected]
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.
