Payroll Service Officer
Clerk Grade: 5/6
Salary Range: $102,936 to $113,579
Employment Type: Temporary (with potential for Ongoing in the future)
Location: Paramatta - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
Application Closing: 10 September 2026 [10:59am]
About Us
Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.
We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.
What you will do
As a Payroll Service Officer you will provide assistance to Payroll Support Officers within your team. Support team members in resolving issues, working across teams, and implementing new ways of working.
Lead a team of payroll staff to ensure effective payroll services are delivered in a timely manner. You will be responsible for managing team workloads on a daily basis.
You will support the team to be customer focused and work together within a culture of mutual respect, honesty and integrity with a requirement to meet tight deadlines and high volumes.
About You
Previous experience providing payroll solutions in large environments highly advantageous:
- Knowledge of SAP payroll systems or similar
- Payroll transactional experience
- Demonstrated ability to lead a team or prior experience in mentoring others
- Ability to work independently while also thriving in a collaborative, high-volume, and dynamic team environment.
- Sound understanding of Australian legislative requirements related to employee payments.
- Resilient, accountable, and adaptable, with strong time management skills and the ability to prioritize and manage workload effectively.
- Effective communication with peers, stakeholders and customers.
What we need from you
An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.
Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment(s). You will need to complete and clear PreEmployment checks including Australian Work Rights, Reference Checks and Police Checks.
A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements. If you are already on a talent pool with another NSW government agency with Payroll skills at Grade 5 / 6 please advise on your application.
Salary Grade XX, with the base salary for this role starting at $102936 base plus superannuation
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date:
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
