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Bilingual Sales & Order Coordinator – Mandarin/English

VIVO PACKAGING
Keysborough VIC

Quick Apply

Job Details

Full-time
$75,000 a year

Qualifications

Bilingual
Mandarin
Microsoft Excel
Order management system
Multilingual
Sales
Customer service
English
Packaging
Organisational skills
Manufacturing
Chinese
Communication skills
Office experience

Full Job Description

About VIVO Packaging

VIVO Packaging is an Australian packaging supplier based in Keysborough, Victoria. We provide stock and custom packaging solutions to businesses across Australia and work closely with overseas manufacturers to ensure product quality and timely delivery.

About the Role

We are seeking an organised, reliable and detail-oriented bilingual coordinator to manage customer enquiries and packaging orders from initial enquiry and quotation through to production and final delivery.

This is not an entry-level position. Applicants should have relevant office-based experience and be able to manage customer enquiries, quotations and orders with limited supervision after completing initial training.

The role currently focuses mainly on responding to company-generated enquiries, supporting existing customers and managing custom packaging projects. As the business grows, the successful candidate may also assist with proactive customer follow-up and other sales activities.

Many of our orders involve custom sizes, materials, printing and artwork requirements. Accuracy, attention to detail and consistent follow-up are essential.

Fluent Mandarin is required because the role involves regular communication with manufacturers and suppliers in China regarding product specifications, materials, artwork, pricing, production and delivery. Professional written and spoken English is also essential for communication with Australian customers.

Key Responsibilities

Respond to customer enquiries by email, phone and in person
Understand customer requirements and recommend suitable packaging products
Prepare quotations and follow up enquiries and proposals
Manage stock and custom packaging orders from enquiry through to delivery
Confirm product sizes, materials, colours, printing requirements, artwork, quantities and lead times
Arrange samples, printed proofs and customer approvals
Prepare quotations, sales orders, invoices and related documentation
Maintain accurate customer, enquiry and order records
Follow up customer payments and assist with accounts receivable communication
Handle customer service and after-sales matters professionally
Communicate with manufacturers and suppliers in China regarding pricing, specifications, production and delivery
Monitor production schedules and update customers on order progress
Coordinate sea freight, air freight and local delivery arrangements
Assist with stock monitoring, purchasing and replenishment
Work closely with the sales, accounts, design and warehouse teams
Assist with customer follow-up and other sales activities when required

Warehouse Assistance

This is primarily an office-based position. However, approximately once every two to three weeks, the employee may be required to assist with warehouse activities, including:

Receiving incoming stock
Moving cartons or goods onto pallets
Preparing orders for dispatch
Assisting with customer pickups

Applicants must be comfortable assisting with occasional warehouse and physical handling duties.

Skills and Experience

Fluent English and Mandarin, both spoken and written
High-level Chinese communication skills for dealing with manufacturers and suppliers
1–3 years of relevant office-based experience in sales coordination, customer service, order management, account support, importing, logistics or a similar role
Candidates with two or more years of directly relevant experience will be highly regarded
Experience in packaging, printing, manufacturing, importing or wholesale distribution is an advantage
Strong organisational skills and attention to detail
Ability to manage multiple enquiries and orders at the same time
Confidence preparing quotations, sales orders and invoices
Ability to accurately confirm detailed custom product specifications
Competence in Excel, email and order management systems
Reliable, proactive and customer-focused
Comfortable assisting with occasional warehouse duties
Valid Australian full-time working rights

Salary and Commission

Base salary: $75,000 per year + superannuation

Upon successful completion of the probationary period, the employee will be eligible to participate in the company’s commission scheme.

The applicable commission rate will be determined based on demonstrated capability, relevant experience, work performance and the company’s commission policy.

What We Offer

Stable, long-term full-time employment
Monday-to-Friday working hours
Commission eligibility after successful completion of probation
Training in packaging products, materials, printing and custom order processes
A varied role with genuine responsibility and ownership
A supportive team environment within a growing business

How to Apply

Please submit your current resume together with a short cover letter outlining:

Your relevant office-based experience
Your English and Mandarin communication skills
Any experience dealing with custom products, manufacturers or overseas suppliers
Your Australian working rights
Your availability to commence work

Pay: $75,000.00 per year

Application Question(s):

Which suburb do you currently live in, and are you able to commute to Keysborough regularly for this role?
Are you comfortable assisting with warehouse-related tasks when required, including packing orders, moving cartons, dispatch support, and customer pickups?
Are you fluent in both spoken and written Mandarin Chinese?
Are you fluent in both spoken and written English?

Experience:

sales coordination, order management or customer service: 1 year (Required)

Language:

Chinese (Required)
English (Required)

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

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