Then this is the place for you! At the ACCC, we’re proud of the impact we can make together. We understand the responsibilities and challenges that come with a fast moving and ever-changing environment. Our high performing culture is built on a foundation of care, support and inclusion. It’s why we’re driven by connection and collaboration, sharing our skills, knowledge and support with each other freely and frequently. It’s why we prioritise the wellbeing of our people and empower them to work autonomously, flexibly and courageously. At the ACCC, we believe the best version of you is the one that’s true to who you are – and that’s the you we want working alongside us.
We value flexibility, and all roles can be performed from any capital city in a state or territory or Townsville and are available on a full-time, part-time or job-share basis.
Applicants from diverse backgrounds including First Nations peoples, people with disability and those from different cultural backgrounds are encouraged to apply.
What you will do as the Director, National Anti-Scam Centre ICT Delivery Manager
As our National Anti-Scam Centre program transitions to a standard operating environment, we are seeking an experienced and business-focused ICT Delivery Manager to lead the ongoing delivery, support and enhancement of the Centre's technology services. The National Anti-Scam Centre leverages data, intelligence and analytics capabilities to identify, disrupt and prevent scams impacting Australian consumers.
As the Director, National Anti-Scam Centre ICT Delivery Manager, you will:
- Lead the operational management, continuous improvement and where necessary the delivery of the National Anti-Scam Centre technology services, ensuring alignment with strategic and business objectives.
- Provide strategic leadership and direction to multidisciplinary teams, establishing priorities, allocating resources and fostering a high-performing, customer-focused culture.
- Establish and maintain effective service delivery and data governance, reporting frameworks, roadmaps and operational processes to support sustainable and efficient service outcomes.
- Oversee service performance, user satisfaction, reliability, security and operational resilience, ensuring technology services meet agreed business and customer expectations.
- Lead delivery assurance activities to ensure services and enhancements are delivered on time, within budget and in accordance with agreed governance and quality standards.
- Managing costs, budgets, forecasting and resource allocation including monitoring long-term resourcing gaps.
- Partner with technology leaders to develop and implement technology strategies, cybersecurity initiatives and complex data integration capabilities.
About you
This role requires:
- Demonstrated experience leading a service delivery, product management or technical delivery team or similar role in a fast-paced, people-centred and complex data-centred organisation.
- Exceptional communication, stakeholder engagement and influencing skills, with the ability to build productive relationships and provide trusted advice to senior executives, technical specialists and business stakeholders.
- Strong strategic thinking, problem-solving and analytical skills, with the ability to develop and implement strategies, policies, priorities and practices that support organisational objectives.
- Demonstrated ability to exercise a high degree of independence, judgement and decision-making in complex and dynamic environments, balancing competing priorities and delivering outcomes under broad direction.
- Demonstrated experience in the practical application of ITIL, Agile and service management frameworks.
- Proven ability to translate business needs into technology data solutions, manage complex stakeholder requirements and effectively resolve service and delivery issues.
- Sound understanding of contemporary technology environments, including data and software architecture, cloud services, APIs, CI/CD pipelines and cyber security principles, with the ability to engage effectively with technical teams and vendors.
- Demonstrated experience managing budgets, forecasting, resource planning, scope management and change control to achieve successful delivery outcomes.
- Demonstrated commitment to ensuring security, privacy and risk management considerations are embedded across service delivery, operational processes and technology solutions.
To find out more about us and the role, please read the Candidate Kit.
How to apply
You will be asked to respond to the statement of claims of no more than 800 words and submit your resume (2 pages maximum).
Salary: $148,287 - $173,778 (plus 15.4% superannuation)
Contact Officer: Sarah Polhill, [email protected]
Applications Close: 11:00pm (AEST), Sunday 2 August 2026
