The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of all Victorians. We’re focused on
supporting Victorians to be as healthy as they can; whether through alerting them to seasonal risks like thunderstorm asthma, notifying them of contact with
communicable diseases, safeguarding their drinking water, developing the best health, wellbeing and care facilities in the world, being at the forefront of mental health and
wellbeing treatment or accelerating medical research. It’s all part of the way we partner with the community to help every individual lead a healthy life.
About the role:
The Digital Delivery Coordinator is responsible for coordinating the delivery of website technology services for priority projects across the department's main websites,health.vic and Better Health Channel and Safer Care Victoria, as well as supporting departmental agencies covered under managed services agreements for hosting and service support.
Working with a sound level of technical literacy and an understanding of the department's digital platforms and applications, the role supports the timely, high‑quality and cost‑effective delivery of services. This includes ensuring solutions meet stakeholder requirements, departmental quality and performance expectations, and Whole of Victorian Government (WoVG) digital standards.
The role works collaboratively with internal stakeholders, delivery partners and external vendors to coordinate activities, respond to service requests and resolve issues. The Digital Delivery Coordinator contributes to cross‑functional project teams, supporting the application of an audience‑ and insights‑led approach to website technology solutions for priority departmental initiatives.
The role supports the operational management of third‑party technology vendors, including monitoring service delivery against agreed service levels, escalating issues as required, and assisting to ensure services are delivered to the required quality, time and budget expectations.
The Digital Delivery Coordinator works closely with others in the Public Affairs team to support coordinated delivery outcomes and effective day‑to‑day operations.
Please view position description for further information about the role.
About us:
At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.
We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.
About you:
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Provide informed technical input and work collaboratively with colleagues across the department to support the delivery of website technology solutions that meet agreed requirements and comply with departmental and whole‑of‑government policies, standards and guidelines.
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Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements.
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Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.
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Demonstrate how the actions and outcomes of this role and work unit impact clients and the department's ability to deliver, or facilitate the delivery of, effective support and services.
Qualification/Specialist Expertise
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A tertiary qualification in fields related to Information Communication and Technology (ICT), digital design and development or associated disciplines would be advantageous.
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Demonstrated understanding of the public service, health sector and the operation of government.
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Relationship management skills that can influence and advise decision makers on technical solutions and negotiate agreeable outcomes between stakeholders.
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Technical lite racy, and ability to communicate effectively with technical and non-technical stakeholders on project deliverables.
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Knowledge and experience with Drupal platforms and using data analytics and insights to inform reporting.
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Demonstrated project management experience and leading the delivery of website solutions on Drupal platforms in complex stakeholder environments.
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Demonstrated experience working with and managing third party vendors to provide support solutions.
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Demonstrated experience working in a fast-paced environment, working across and managing the delivery of multiple projects at once.
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Demonstrated knowledge of Victorian Government digital standards, including the development of accessible content.
What we offer:
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The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
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A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
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A strong commitment to work-life balance, including a diverse array of flexible working arrangements.
How to apply:
Applications should include a resume and a cover letter. Click the ‘Apply' button to view further information about the role including key contact details and the advertisement closing date.
We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at
[email protected]. For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.
If you have any queries in relation to recruitment processes at Health, or experience any issues in applying, please feel free to email
[email protected]. Please note that unsolicited applications will not be replied to. If you have questions regarding the role specifically, we would advise you to reach out to the contact listed on the advertisement directly.
Preferred applicants may be required to complete a police check and other pre-employment checks. Information provided will be treated in the strictest confidence in line with our Privacy Policy.
