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Commercial Director - Waldorf Astoria Sydney

Hilton -
Sydney NSW

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Job Details

Full-time

Qualifications

Sales
Presentation skills
Leadership
Marketing
Hotel experience

Full Job Description

Welcome to Waldorf Astoria Sydney

The Property

Nestled in the prestigious One Circular Quay, due to open in 2027, the Waldorf Astoria Sydney sets a new benchmark for elegance, offering sweeping, uninterrupted views of Sydney’s iconic Harbour Bridge and Opera House. This sophisticated 227-room landmark introduces the brand’s legendary hospitality to Australasia for the very first time.

The hotel features 2 restaurants, a rooftop bar and a serene luxury spa, along with a grand ballroom and refined meeting space, making it an exceptional setting for both lavish celebrations and distinguished gatherings.

As Hilton’s inaugural luxury debut in the region, Waldorf Astoria Sydney represents a defining moment—one of distinction, sophistication, and unmistakable allure.

The Role

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance, as well as market share penetration of the hotel. As a Commercial Director , you’re not just leading commercial strategy across multiple segments and revenue streams – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

Own commercial strategy and execution: Develop and implement integrated commercial strategies across all revenue streams — including Group, Conference, and Events (GCE), Rooms, Food and Beverage, Leisure, and Spa — to drive top-line performance and market share growth
Maximize revenue and profitability: Partner with General Managers and Finance to ensure commercial decisions support revenue goals, optimize cost of sales, and deliver profit and margin targets
Lead pricing and forecasting strategy: Oversee revenue management practices, including pricing, rate strategies, demand forecasting, and business reviews, to optimize revenue across all segments
Align sales and marketing efforts: Coordinate on-property and regional sales, marketing, eCommerce, and public relations activities to support brand positioning and drive demand
Adapt to market dynamics: Monitor trends, assess competitive landscape, and adjust commercial strategies to stay ahead in evolving market conditions
Strengthen stakeholder relationships: Build trusted relationships with owners, operators, Hilton corporate teams, and external partners to align goals and create long-term commercial value
Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

Extensive experience in sales & marketing leadership, with at least 7-10 years in a senior S&M role, preferably in international ultra luxury hotel brand hotels.
Proven track record in hotel pre-opening experience.
Proven experience presenting strategic plans to senior executives and stakeholder groups.
Strong background in cross-functional collaboration within matrixed environments.
Demonstrated ability to analyze financial data to inform strategic and tactical decisions.
Track record of identifying and evaluating new business opportunities.
Experience in multi-complex hotel or travel industry operations.
Cross-disciplinary exposure to Marketing, E-commerce, and Finance functions.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Apply Now

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senior ecommerce manager jobs

Commercial Director - Waldorf Astoria Sydney

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