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Key Account Manager - South Bank, QLD

FCM -
South Bank QLD

Apply Now

Job Details

Full-time
6 days ago

Benefits

Health insurance
Parental leave
Employee assistance program
Employee discount
Paid volunteer leave
Insurance services

Qualifications

CRM software
Salesforce
Analysis skills
Communication skills
Negotiation

Full Job Description

Job no: 532157
Brand: FCM
Work type: Full time
Location: Queensland
Categories: Sales and Customer Service, Leadership

Forming part of the corporate arm of Flight Centre Travel Group (FCTG), FCM is the business travel partner of choice for large national, multinational, and global corporations. We are an award-winning global corporate travel management company, ranking as one of the top five by size around the world.

ABOUT THE OPPORTUNITY

As a Key Account Manager, you will drive customer profitability, retention, and growth across large, strategic, and multinational clients.

You will play a key role in delivering value-led travel programs while building strong, executive-level relationships across global markets.

This is a high-impact role where you will influence strategic direction, optimise commercial outcomes, and collaborate with cross-functional teams to deliver best-in-class customer experiences.

You will be at the centre of innovation, using insights and technology to enhance customer programs and unlock new opportunities.

WHAT YOU WILL DO:

Drive customer profitability, growth, and retention across strategic global accounts
Identify opportunities for value-added sales, growth, and increased service adoption
Conduct profit and loss reviews and ensure commercial agreements are met
Build and maintain strong relationships with key stakeholders, including C-suite executives
Engage internal teams (operations, finance, technology) to deliver value and service excellence
Lead strategic conversations to influence customer programs and business decisions
Deliver innovation by recommending and implementing new products and services
Develop and execute customer business plans aligned to client goals
Analyse customer data and trends to identify insights and opportunities for improvement
Utilise CRM systems (e.g., Salesforce) to manage communications and track activities
Manage and deliver key customer projects with clear stakeholder communication
Collaborate with regional and global teams to optimise contract performance and delivery
Influence change through strong storytelling, ROI articulation, and data insights

WHAT YOU WILL NEED:

Minimum 5 years’ experience in Account Management
Proven success managing large, strategic, or multinational customers
Commercial acumen and experience managing customer profitability
Ability to build executive-level relationships
Experience working with cross-functional and global teams
Strong analytical and data interpretation skills
Experience using CRM tools (e.g. Salesforce)
Excellent communication, negotiation, and influencing skills
Strong project management capability
Travel industry experience preferred

WHAT YOU WILL ENJOY:

‍

️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

Our People: CTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Development: Individualised Learning & Development pathway options

Access to ' Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Bangkok 2026, Sydney 2027)

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect positive change to the environment

Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

Please Note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.

#LI-CM1#FCMAU#LI-Onsite

Applications close:

Apply Now

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