- Permanent Full-time, Leadership opportunity
- Generous employee benefits & discounts on RACV products & 10 resorts
- Join a large trusted Australian brand & VIC’s largest member-based organisation
Great things start here
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.
We are one of Australia’s largest and leading conference and events resorts, offering 5 star accommodation with 333 premium guest rooms and suites, 8 restaurants & bars, an executive lounge, a luxurious day spa, gym and a 27 hole championship golf course. Our impressive 24 metre LED screen combined with high-end & versatile conference and event facilities, makes our property a leading location for large scale events. Our team goes above & beyond, to create exceptional guest experiences.
About the Opportunity
Are you a passionate hospitality professional? Our team is growing, and an exciting opportunity has arisen for an experienced Conference & Events Food & Beverage Duty Manager to join our conference and events team. You will be an integral part of the team to ensure the business operates efficiently. You'll be leading a large team of dedicated food and beverage professionals – supervisors, team leaders & operations staff who deliver guests great customer service & an exceptional experience. Full availability to work a weekly rotating roster including evenings, weekends and public holiday is essential in this role.
This could be just the right role for you?
Reporting to the Conference & Events Operations Manager, we’re looking for someone who is flexible and adaptable with a ‘can-do’ attitude. In a large team and fast-paced service driven resort environment, you’ll help to set best practice standards and build effective relationships with resort departments such as logistics, sales & events, kitchen, purchasing and security. Your key responsibilities for the role include:
- Provide effective leadership to a large team promoting our culture & values
- Lead by example, perform food & beverage duties, direct & assist the team to carry out duties ensuring exceptional service is delivered to guests
- Maintain operating procedures and identify improvements to operating efficiencies
- Maintain a knowledge of food & beverage products & services, cross sell and upsell
- Build & maintain effective relationships with internal & external stakeholders
- Contribute to managing uniform presentation standards, staff rosters, labour expenses, agency, training, performance reviews & recognition
- Contribute towards reducing costs, ensuring wastage and breakages are minimised
- Reporting, complete daily cash up, and authorise transactions voids, cancellations, and refunds
- Manage feedback & resolve difficult situations
- Ensure a safe workplace is maintained and promote safe work practices
- Perform physical requirements of the role, e.g. working on your feet & heavy lifting
What you’ll need to be successful
- Previous experience in team leadership role within a conference & events or 4–5-star hotel/resort environment
- Flexibility & full availability to work a weekly rotating roster, including evenings, weekends & public holidays
- Recognised qualification in hospitality or food & beverage, desirable
- RSA Certificate
- Hold or be eligible to obtain a valid Qld WWCC Blue Card
- Passion for C&E, service excellence and knowledge of industry trends
- In depth knowledge of wines, beverages and food and beverage service in a la carte, banquet & buffet procedures
- Experience in staff management practices including recruitment, rewarding, training, appraising, counselling and development
- Understanding of labour and beverage cost control
- Experience in POS & MS Office applications
- Exceptional verbal and written communication skills, attention to detail, organisational and time management skills
- Decision making, problem solving and conflict resolution skills
- Excellent grooming and personal presentation
We are Offering
- Permanent full-time
- Competitive salary, industry benchmarked
- Great discounts on accommodation at 10 resorts, dining + more
- Free roadside assistance & up to 50% discount on insurance incl vehicle & home + more
- Health and wellbeing benefits – discounts on gym & golf memberships, spa, eye wear rebate, paid volunteer day, parental leave, EAP + more
- Work Life & Career benefits – training & professional development, employee referral program, parental leave, EAP + more
- Employee of the month awards & recognition programs
- Collaborative workplace culture and values led organisation
- Career training and development opportunities
- Complimentary parking onsite
The RACV difference
Curious about where this role could take you? Explore endless opportunities a diverse business can provide and grow your career in more ways than one.
Application process
You can learn more about the RACV at https://careers.racv.com.au/
Applicants will be required to complete an initial 20-minute AI online chat interview.
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.
Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Food & Beverage and whether any reasonable adjustments may be required.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Submit your CV via the link.
