In-Demand Program manager Jobs in Parramatta, Nsw

Senior Customer Success Program Manager
Uber —Sydney NSW
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
12d
Foster Care and Permanency Programs Team Leader
Lifestyle Solutions —Sydney NSW
- Full-time
- Experience working with children
- Leadership
- Paid training
Program Manager - TBI EmployAbility Program
Royal Rehab —Mascot NSW
- Contract
- In-person
- Leadership
- Communication skills
- Employee assistance program
Sr. Program Manager, AU Country Lead
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Master's degree
- Business Administration
- Business
7d
Program Manager, OTR ACES
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Microsoft Excel
- PMP
- Engineering
Sustaining New South Wales Families Program Nurse Unit Manager L2
Western Sydney Local Health District —Sydney NSW
- $150,816.94 a year
- Full-time
- Childcare
- Experience working with children
- EMR systems
7d
Principal Account Aligned - Technical Program Manager - FDE
Microsoft —Sydney NSW
- Full-time
- Engineering
- Data analysis skills
- Bachelor's degree
13d
Manager Program Delivery
Energy Corporation of NSW —Sydney NSW
- $154,231 - $178,369 a year
- Full-time
- Hybrid work
- No degree
- Construction experience
4h
Leader Educational Pathways Program (EPP), CEO
Department of Education —Parramatta NSW
- $194,865 - $218,910 a year
- Full-time
22h
Director, Compliance Program Management (Fixed Term)
Western Union —Sydney NSW
- Full-time
- PMP
- Data analysis skills
- Finance
13d
Sr Program Manager, AU OTR ACES
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Master's degree
- Business Administration
- AI
National Manager, Program Delivery & Change
Ramsay Health Care —St Leonards NSW
- Full-time
- Communication skills
Quick Apply
Apprentice & Training Program Manager
Peter Warren Automotive Holdings —Warwick Farm NSW
- Full-time
- Sales
- Customer service
Program Manager - NSW
Transurban —Sydney NSW
- Full-time
- AI
1d
Senior Project Manager
Rheem Australia Pty Ltd —Rydalmere NSW
- Full-time
- PMP
- Engineering
- Business development
12d
Program Manager
FinXL —Sydney NSW
- Contract
6d
Manager, Prevention & Community Development Programs
Odyssey House NSW —Redfern NSW
- $130,000 - $140,000 a year
- Full-time
- Experience working with children
- Team management
Quick Apply
Program Manager, Finance Transformation
Link Group —Sydney NSW
- Contract
- Hybrid work
- Microsoft Excel
- Management
- ERP systems
- Parental leave
- Employee assistance program
Senior Program Manager, AU Global Store
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Organisational skills
- Leadership
- Marketing
- Commuter assistance
- Health insurance
6d
Executive Assistant & Transformation Program Manager
Otis —Sydney NSW
- Full-time
- Communication skills
9d

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Senior Customer Success Program Manager

Uber -
Sydney NSW

Apply Now

Job Details

Full-time
12 days ago

Qualifications

Microsoft Excel
Data analysis skills
SQL
Bachelor's degree

Full Job Description

About the role and team

Working as a Senior Customer Success Program Manager at Uber means owning the long tail of retail accounts through a highly structured, scalable operating model. This is not a traditional 1:1 account management role. Instead, you will be responsible for keeping a broad portfolio operationally healthy, identifying and resolving recurring issues, and actively creating growth opportunities without relying on dedicated account manager support.

This role sits at the intersection of customer success, program management, and commercial operations. It is a builder role as much as it is an execution role. You will not only run the portfolio, but also help shape how the function works: defining the operating cadence, identifying what needs to be standardised, and building the mechanisms that will allow the team to scale over time. Success in this role requires analytical rigor, strong execution, and the ability to coordinate across multiple teams without owning all the answers yourself.

The pace is fast and the environment is often ambiguous. This role is for someone who takes extreme ownership, can structure messy problems into clear workstreams, and is energised by building something new rather than operating within a fixed playbook.

What you'll do

Own a portfolio of long-tail retail accounts, ensuring they remain healthy, supported, and set up for growth through a scalable operating model.
Build and run the operating cadence for your portfolio, including account monitoring, issue management, risk identification, prioritisation, and follow-through.
Drive proactive growth motions across your portfolio, including demand generation, expansion opportunities, and structured outreach to unlock additional value for merchants.
Translate recurring operational issues into scalable processes, playbooks, and reporting so the function becomes more efficient over time.
Partner closely with Operations, Product, Support, Marketing, Ads, and other cross-functional teams to unblock issues and improve the merchant experience.
Use data and structured judgment to spot patterns, identify where intervention is needed, and make decisions about what should be handled through process, automation, or escalation.
Surface recurring merchant pain points and commercial gaps, and help shape the upstream fixes, tooling, and product improvements needed to support a scaled model.

Basic qualifications

6+ years of experience in customer success, account management, program management, operations, consulting, or a similarly cross-functional role.
Strong ability to structure ambiguous problems, drive execution, and manage multiple workstreams at once.
Proficiency in data analysis and using Excel to drive business judgment and decision-making.
Experience coordinating across stakeholders at different levels and functions.
Bachelor's degree or equivalent practical experience.
Experience creating detailed execution plans for large-scale projects.

Preferred qualifications

Proficiency in SQL to independently extract insights from large-scale datasets.
Demonstrated systems thinking with the ability to turn unstructured, ambiguous problems into focused execution plans.
Experience in the technology or food delivery industry managing high-pressure projects.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Apply Now

Refine Your Search

program manager jobs in parramatta, nsw

Senior Customer Success Program Manager

Foster Care and Permanency Programs Team Leader

Program Manager - TBI EmployAbility Program

Sr. Program Manager, AU Country Lead

Program Manager, OTR ACES

Sustaining New South Wales Families Program Nurse Unit Manager L2

Principal Account Aligned - Technical Program Manager - FDE

Manager Program Delivery

Leader Educational Pathways Program (EPP), CEO

Director, Compliance Program Management (Fixed Term)

Sr Program Manager, AU OTR ACES

National Manager, Program Delivery & Change

Apprentice & Training Program Manager

Program Manager - NSW

Senior Project Manager

Program Manager

Manager, Prevention & Community Development Programs

Program Manager, Finance Transformation

Senior Program Manager, AU Global Store

Executive Assistant & Transformation Program Manager

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