In-Demand Ict system and field technical Jobs

ICT Customer Support Officer
AI Talent —Barangaroo NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Computer Science
- Software troubleshooting
- Engineering
- Work from home
Quick Apply
2d
ICT Solutions Delivery Analyst
Arrow Energy —Brisbane QLD
- Contract
- Hybrid work
- Analysis skills
- Bachelor's degree
- Communication skills
- Annual leave
- Employee assistance program
4d
ICT Systems Test Engineer
AI Talent —Barangaroo NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Azure
- Computer Science
- Writing skills
- Work from home
Quick Apply
2d
Title Field Services Engineer
Grampians Health —Ballarat VIC
- Full-time
- Computer science
- Azure
- No degree
ICT Manager
AI Talent —Barangaroo NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- CRM software
- Management
- Computer Science
- Work from home
Quick Apply
2d
ICT Sales Representative
AI Talent —Barangaroo NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- CRM software
- Sales
- Marketing
- Work from home
Quick Apply
2d
Graduate Pathways Program
Bluerydge —Fyshwick ACT
- Full-time
- Research
- AI
- Leadership
Operational Communications Technical Officer
Emergency Services Telecommunications Authority (ESTA) —Burwood East VIC
- Full-time
- Free parking
- Employee assistance program
3d
Infrastructure Engineer
Saab —Greater Adelaide SA
- Rotating roster
- Hybrid work
- Management
- Engineering
- Communication skills
- Annual leave
- Work from home
7d
Solutions Architect - 12 month Max tenure Contract
Leidos —Victoria
- Full-time
- Azure
- AWS
- Analysis skills
- Annual leave
Senior Telecommunications Engineer - Perth
WSP —Perth WA
- Engineering
- Master's degree
- Bachelor's degree
- Employee stock purchase plan
- Parental leave
DCS/BMS Service Engineer
AirTrunk —Sydney NSW
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
5d
Cyber Analyst
Boeing —Amberley QLD
- Tuition reimbursement
7d
Chief Information Officer
AI Talent —Barangaroo NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Computer Science
- Master's degree
- Analysis skills
- Work from home
Quick Apply
2d
Senior ICT & Security Engineer
Stantec —Brisbane QLD
- Part-time
- Microsoft Access
- Communication skills
- Work from home
- Employee assistance program
Simulation Technician
Thales —Nowra NSW
- Full-time
- Communication skills
- Parental leave
- Employee discount
Senior Business Intelligence Developer
Department of Corporate and Digital Development —Northern Territory
- $126,251 a year
- Temporary
- SQL
- Analysis skills
7d
Radio and Voice Recording Service Lead
Triple Zero Victoria —Melbourne Eastern Suburbs VIC
- $141,000 - $142,000 a year
- Full-time
- Management
- Engineering
- Systems design
- Free parking
- Employee assistance program
3d
Project Managers - Infrastructure
Empirical Solutions —Canberra ACT
- Full-time
- Hybrid work
- PMP
- Engineering
- No degree
- Parental leave
Quick Apply
Senior Infrastructure Engineer
Yunex Traffic —Rydalmere NSW
- Full-time
- Computer Science
- Administrative experience
- Analysis skills

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ICT Customer Support Officer

AI Talent
Barangaroo NSW

Quick Apply

Job Details

Permanent | Full-time
$70,000 - $120,000 a year
2 days ago

Benefits

Visa sponsorship
Work from home

Qualifications

ITIL Foundation
Website maintenance
TCP
Computer Science
Software troubleshooting
Call centre
Certificate IV
Content management systems
Engineering
IT service management
DHCP
Analysis skills
Bachelor's degree
ITIL
CompTIA Network+
IT support
DNS
Diploma
Communication skills
CompTIA A+
Help desk
Information Technology

Full Job Description

## ICT Customer Support Officer

## Position Overview

We are looking for a motivated and technically proficient ICT Customer Support Officer to join our team and deliver high-quality technical assistance to end users across the organisation. In this role, you will be responsible for diagnosing and resolving hardware and software issues, supporting the deployment and maintenance of computer infrastructure, and ensuring staff can make effective use of technology in their day-to-day work. You will bring strong communication skills, a customer-focused mindset, and the ability to work efficiently in a fast-paced environment. This position is well suited to a detail-oriented professional who thrives on problem-solving and is committed to delivering outstanding service.

## Key Responsibilities

- Respond promptly and professionally to user queries regarding hardware and software problems, providing clear guidance and timely resolutions via phone, email, or in person
- Diagnose and troubleshoot technical issues across a range of systems, applications, and devices, escalating complex matters to senior technical staff where appropriate
- Assess software and hardware requirements to develop practical solutions that meet user and business needs
- Install, configure, and update software applications and operating systems, ensuring compatibility and optimal performance across user environments
- Adapt and modify existing programmes and applications to align with evolving user requirements and organisational workflows
- Repair, replace, and maintain peripheral equipment including printers, terminals, modems, and other connected devices
- Assist in the implementation and maintenance of computer networks, contributing to the configuration and ongoing support of network infrastructure
- Support the design, maintenance, and updating of websites and internal digital platforms as required
- Promote and educate end users on the efficient and effective use of applications, equipment, and IT systems to maximise productivity
- Maintain accurate records of support requests, resolutions, and equipment inventory using ticketing and asset management systems
- Contribute to the development and documentation of IT support procedures, user guides, and knowledge base articles
- Provide support within a call centre environment where required, handling a high volume of inbound technical queries with professionalism and efficiency

## Required Qualifications & Skills

- Certificate IV or Diploma in Information Technology, Network Engineering, or a related discipline, or equivalent practical experience
- Demonstrated experience in an ICT support, help desk, or technical services role
- Solid understanding of computer hardware, software applications, and operating systems (Windows and/or macOS)
- Experience installing, configuring, and troubleshooting software and peripheral equipment
- Familiarity with networking fundamentals including TCP/IP, DNS, DHCP, and basic network troubleshooting
- Proficiency in using IT ticketing and asset management systems to log, track, and resolve support requests
- Strong analytical and problem-solving skills with the ability to diagnose issues methodically and efficiently
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users
- Customer-focused attitude with a professional, patient, and approachable manner
- Ability to manage multiple priorities, work independently, and perform effectively under pressure

## Preferred Qualifications

- Bachelor's degree in Information Technology, Computer Science, or a related field
- Industry certifications such as CompTIA A+, CompTIA Network+, Microsoft 365 Certified, or ITIL Foundation
- Experience supporting users in a call centre or high-volume help desk environment
- Knowledge of Active Directory, Microsoft 365, and remote desktop support tools
- Familiarity with website content management systems (CMS) and basic web maintenance tasks
- Experience working within ITIL or other IT service management frameworks

## Why Join Us?

- Be part of a collaborative, inclusive team culture that values continuous learning and professional growth
- Access ongoing training, certifications, and career development opportunities to advance your ICT career
- Enjoy flexibility in your working arrangements, with a consistent and structured shift schedule to support work-life balance
- Contribute to meaningful work that directly supports staff productivity and organisational success
- Competitive remuneration package with superannuation, recognising your skills and experience

## Job Details

- Job Type: Full-time, Permanent
- Work Schedule: 8-hour shift
- Salary: $70,000 – $120,000 per year + Super

Job Types: Full-time, Permanent

Pay: $70,000.00 – $120,000.00 per year

Benefits:

Work from home

Application Question(s):

Are you currently in Australia?
Are you looking for visa sponsorship?
How many years of experience do you have?

Work Location: Hybrid remote in Barangaroo NSW 2000

Quick Apply

Refine Your Search

ict system and field technical jobs

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