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ACT Policing - Team Member, Firearms Registry

Australian Federal Police (AFP) -
Canberra ACT

Apply Now

Job Details

Full-time
$75,233 - $87,836 a year
20 hours ago

Benefits

Annual leave
Parental leave
Maternity leave

Qualifications

Microsoft Excel
Customer service
Microsoft Office

Full Job Description

EMPLOYMENT TYPE - Ongoing Full time

LOCATION - ACT

AFP BAND & SALARY - Band 03 ($75,233.00 - $87,836.00),

JOB REFERENCE NUMBER - 16164

This advertisement is to fill current vacancies and create a merit pool for future ongoing or non-ongoing vacancies arising over the next 12 months.

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia.

We recognise your contribution to our workforce and offer generous remuneration and conditions including:

Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down
4 extra mandatory leave rest days per year
18 days of paid personal leave per year
Generous superannuation of 15.4%
16 weeks of paid maternity leave (after 12 months of service) + an additional 36 weeks of maternity leave without pay
Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement
Flexible and hybrid working arrangement that provides work/life balance
Health & wellbeing services – with a focus on early intervention, education and prevention
Access to ongoing training and professional development opportunities

What is the role?

As a Team Member in the AFP, you will be required to contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below.

Under the Chief Officer's portfolio, Judicial Operations - Firearms Registry is responsible for processing firearms licences and permits, adhering to ACT firearms legislation.

The team is looking for a person with high attention to detail and a customer-centric attitude to deliver and support the overall objectives of the team. The role reports to the Sergeant.

Role Description and Responsibilities

The Firearms Registry Team delivers customer-focused services in all aspects of the Firearms Registry Operations. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below.

Monitoring and actioning requests via email. These include:
- Firearms requests
- Permit requests
- General firearms bookings
General filing of all paper-based applications
Dealing with public applications and enquiries
Dealing with firearm seizures and amnesty surrenders
Day-to-day operations in general counter duties

Essential Requirements

A Negative Vetting 1 (Secret) security clearance or the ability to obtain one
Proven ability in strong customer service
Highly effective Microsoft Office skills, in particular Microsoft Excel

Desirable Requirements

Firearms-based knowledge.
Sound knowledge of government processes.
Strong desire and experience to implement efficiencies into business practices.

Selection Criteria

Bands 3

Organising your work, making sound decisions and achieving outcomes
Communicating and working effectively with other people
Applying technical knowledge, expertise and skills

Application

Please submit the following documents via our Jobs portal prior to the closing date and time:

Resume/CV - This will form the basis for determining your suitability against the position requirements and give the panel a clear outline of your current knowledge and qualifications along with previous experiences. Please include your work history, responsibilities and achievements.
Applicant pitch (maximum two pages). Ensure your pitch tells us why you are the best fit for the role, with examples that demonstrate your capabilities addressing the selection criteria, role requirements and work level standards for the role.

Only complete applications will be considered. Please review and ensure the uploaded documents are correct for this application after submitting your application.

Employment Suitability

Should you successfully progress from the application stage all applicants must:

Complete an Employment Suitability Questionnaire (ESQ) and provide a traffic history check and proof of Australian citizenship. This aids in the assessment of your character and your ability to comply with the AFP's professional standards both in an official and private capacity. Please review our AFP Character Standards to ensure that you meet our requirements before you submit your application. Applicants will not receive feedback if they are unsuccessful at this gateway.
Have your fingerprints taken if an offer of employment is made.
Undertake mandatory drug testing for illicit drugs. This sample could include; urine, saliva or hair.
Proof of a minimum of two COVID-19 vaccinations (or one dose if the Janssen vaccine was used) will be required if an offer of employment is made.
Satisfactorily undertake a security clearance to the level specified for the position.

Recruitment Process

Applicants who have demonstrated their suitability for employment through their resume and application, may be invited to a formal interview. Using the relevant AFP work level standards as a guide, you may be asked a range of questions to demonstrate your skills and abilities. These could include behavioural based scenario questions. Read our guides for applicants to find out how to prepare for you interview.

Commitment to Diversity & Inclusion

At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger. As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQI community and people with a disability.

Contacts and Closing Information

Contact Officer - Sergeant Tristan NAYLOR,

Contact Officer Phone: 5126 5944,

Contact Officer Email: [email protected]

Applications Close: 11:59pm (AEST) 03/08/2026

To view other employment opportunities, please visit our career site.

www.afp.gov.au

Apply Now

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