In-Demand Evolution support services Jobs in Melbourne, Vic

Broker Support Officer
Employment Hero —Melbourne VIC
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- CRM software
- AI
- Communication skills
- Employee assistance program
2h
Broker Support Officer
Connective Broker Services Pty Ltd —Melbourne VIC
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Employee assistance program
Quick Apply
5h
Senior Manager, Learning & Development
BDO —Melbourne VIC
- Full-time
- AI
- Health insurance
- On-the-job training
Senior Compliance Analyst
Defence Bank —Melbourne VIC
- Full-time
- Hybrid work
- Financial services
- Communication skills
Quick Apply
Baby Makes 3 - Emerging Workforce and Postnatal Program Lead
healthAbility —Melbourne VIC
- Contract
- Hybrid work
- Organisational skills
1d
HR Business Partner Consultant
Telus Health —Melbourne VIC
- Data analysis skills
- Presentation skills
- Business Administration
Service Delivery Project Manager
Leidos —Melbourne VIC
- Full-time
- Azure
- Agile
- Leadership
- Annual leave
2d
Configuration and Data Management Specialist
KBR —Melbourne VIC
- Full-time
- Engineering
- Data analysis skills
- Agile
- Parental leave
Solution Architect - Data Centres (BMS/PLC)
Siemens —Melbourne VIC
- Full-time
- Hybrid work
- Electrical experience
- AI
Salesforce Development Lead
RACV —Melbourne VIC
- Full-time
- Hybrid work
- Salesforce
- APIs
- Agile
19h
(Senior) People Operations Partner, ANZ
Airwallex —Melbourne VIC
- Full-time
- Salesforce
- AI
- Leadership
Data & Backend Engineer (Tax Technology)
Deloitte —Melbourne VIC
- Azure
- SQL
- APIs
- Parental leave
Strengthening Families Practitioner
Anglicare Victoria —Melbourne Northern Suburbs VIC
- $105,557 a year
- Part-time
- Employee assistance program
3d
Senior SEO & AI Visibility Manager
Online Education Services —Melbourne VIC
- Full-time
- Hybrid work
- Master's degree
- AI
- Health insurance
- Parental leave
Quick Apply
Technology Governance & Risk Lead
AFCA —Melbourne VIC
- Full-time
- Hybrid work
- Writing skills
- AI
Quick Apply
Senior Blockchain Development
JPLoft —Melbourne VIC
- Computer Science
- Research
- Master's degree
- Health insurance
Staff Software Engineer
Anduril Industries —Melbourne VIC
- Full-time
- Computer Science
- Software troubleshooting
- Systems design
Quick Apply
Senior Manager, Superannuation & Retirement Coaches
UniSuper —Melbourne VIC
- Full-time
- Financial services
- Leadership
- Communication skills
- Parental leave
9d
Infrastructure Engineer
ANZ Banking Group —Melbourne VIC
- Full-time
- Administrative experience
- Analysis skills
- Leadership
9d
Project Manager, Independent Review
Australian Financial Complaints Authority —Melbourne VIC
- Full-time
- Hybrid work
- Financial services
- AI
- Communication skills
11d

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Broker Support Officer

Employment Hero -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time
$75,000 - $80,000 a year
2 hours ago

Benefits

Employee assistance program
Opportunities for promotion

Qualifications

CRM software
AI
Communication skills

Full Job Description

AI Job Summary

Proven record developing relationships and delivering excellent customer outcomes.
Experience working with a CRM to log and document member interactions accurately.
Experience managing email communication and handling overflow calls as a key point of contact.

Role Type

Permanent • Full-time • Entry Level

Pay Rate

$75,000 AUD – $80,000 AUD (Annum)

Description

Support mortgage brokers grow their business.
Challenge yourself in this dynamic customer focused environment.
- Hybrid working, strong culture and opportunity for career progression with an industry leader.

The Business

Connective is Australia’s largest and most innovative mortgage, commercial and asset finance aggregators and the preferred choice for leading brokers. Our customers are mortgage, commercial and asset finance brokers, and we’re driven by one simple goal: to be the business partner they can’t imagine doing business without. Through market-leading technology, industry expertise and exceptional service, we empower brokers to build successful businesses. With a strong and collaborative culture, we are proud to be an employer of choice for ambitious and customer-focused professionals looking to make a meaningful impact.

The Role

We are seeking a passionate and customer-focused professional to join our exceptional broker support team. As a Broker Support Officer, you’ll play a critical role in supporting our field-based Partnership Managers (PMs) while delivering a seamless experience for our broker members. Acting as a key point of contact, you’ll ensure brokers receive timely, high-quality support when PMs are unavailable, helping them overcome challenges and maximise opportunities for business growth.

This is an exciting opportunity to contribute to the ongoing evolution of Connective’s industry-leading broker support model. You’ll work closely with brokers, Partnership Managers and internal stakeholders to coordinate enquiries, manage communications and deliver outstanding service that strengthens member engagement and satisfaction.

Responsibilities include:

Managing email communication and taking overflow calls from members when field-based PMs are unavailable.
Assisting with general administrative tasks to support the field-based PMs, ensuring efficient operations.
Answering general enquiries from brokers and liaising with internal departments to resolve member issues as needed.
Helping develop and maintain a strong relationship between brokers, PMs, and the broader business.
Ensuring all member interactions are logged and documented accurately within the CRM system.
Coordinating and following up on outstanding tasks and requests from brokers and internal teams to ensure smooth communication and service delivery.

The Person

As an exceptional communicator and customer support professional, you pride yourself on exceeding your customer’s expectations and providing them with solutions to help their business grow and prosper. You enjoy working with others, especially in a consultative and collaborative way, and have the interpersonal and influencing skills to support this.

You will also have:

A proven record in developing relationships and delivering excellent customer outcomes.
Experience working with a CRM.
Outstanding organisational and communication skills with a collaborative team player style and a customer-first mindset.
Strong influencing and problem-solving skills.
Ability to collaborate effectively with internal departments and support multiple teams.

The Benefits

As a valued part of the Connective team, you will be rewarded with:

An awesome office space, with views of the city and lunchtime table tennis.
A vibrant and supportive team culture.
A generous salary package and other benefits such as progressive leave policies, employee lifestyle benefits program, work/life balance, EAP and a focus on learning and development.
The opportunity to develop your career with an industry leader.

To Apply

To apply, please click on the ‘Quick apply’ button.

All applications will be handled with strict confidentiality.

Apply Now

Refine Your Search

evolution support services jobs in melbourne, vic

Broker Support Officer

Broker Support Officer

Senior Manager, Learning & Development

Senior Compliance Analyst

Baby Makes 3 - Emerging Workforce and Postnatal Program Lead

HR Business Partner Consultant

Service Delivery Project Manager

Configuration and Data Management Specialist

Solution Architect - Data Centres (BMS/PLC)

Salesforce Development Lead

(Senior) People Operations Partner, ANZ

Data & Backend Engineer (Tax Technology)

Strengthening Families Practitioner

Senior SEO & AI Visibility Manager

Technology Governance & Risk Lead

Senior Blockchain Development

Staff Software Engineer

Senior Manager, Superannuation & Retirement Coaches

Infrastructure Engineer

Project Manager, Independent Review

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