Help shape the future of fairness in financial services
At the Australian Financial Complaints Authority (AFCA), we're on the side of fairness. Every five years, AFCA undertakes an Independent Review of our scheme, a significant and highly visible process that helps shape our future strategic direction and ensures we continue delivering fair, independent and effective outcomes for consumers, small businesses and the financial services industry.
We're seeking an experienced Project Manager to lead and coordinate this critical organisation-wide initiative. Reporting to the Head of Project Management Office and working closely with our Executive General Manager, you'll play a pivotal role in preparing for and delivering one of AFCA's most important strategic priorities.
Reporting the Head of Project Management Office, this is a rare opportunity to lead a high-profile project that sits at the intersection of strategy, governance, stakeholder engagement and organisational improvement.
Why this role matters
The Independent Review provides valuable insights that influence AFCA's future direction, performance and impact. As Project Manager, you'll be responsible for bringing together diverse stakeholders, managing complex workstreams, coordinating consultation activities and ensuring the review is delivered successfully from planning through to completion.
You'll work with senior leaders across AFCA, engage with external stakeholders and help facilitate a process that contributes to the ongoing evolution of Australia's financial complaints scheme.
What you'll be doing
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Leading the end-to-end delivery of AFCA's Independent Review
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Developing and managing project plans, timelines, governance and reporting
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Coordinating stakeholder engagement and consultation activities
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Working closely with Executive and senior leaders across the organisation
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Managing project risks, dependencies and key milestones
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Providing strategic project advice to sponsors and decision-makers
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Preparing high-quality project documentation, reporting and presentations
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Ensuring clear communication and alignment across internal and external stakeholders
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Supporting governance forums and executive-level reporting
This is initially a 12-month contract role.
