In-Demand Westpac group Jobs

Senior AI Engineer - Digital & Contact Centre
Westpac Group —Sydney NSW
- Full-time
- AI
10d
Senior Infrastructure Solution Architect
Westpac —Kogarah NSW
- Full-time
- Azure
- DevOps
- AWS
13h
Associate / Senior Associate - Real Estate NSW
Westpac Institutional Banking —Sydney NSW
- Full-time
- Management
- Customer service
- Writing skills
4d
Information Security Senior Consultant - Cyber Detection
Westpac Group —Sydney NSW
- Full-time
- Writing skills
- AI
Service Engineer- Cloud Networks
Westpac Group —Sydney NSW
- Full-time
- Azure
- AWS
4d
Associate Director, Corporate Loans
Westpac Group —Melbourne VIC
- Full-time
- Presentation skills
- Communication skills
4d
Senior Associate/Associate Director, Credit Analyst – Consumer & Industrials QLD
Westpac Institutional Banking —Brisbane QLD
- Full-time
- Analysis skills
3d
Business Banking Manager, Essendon Fields
Westpac —Melbourne VIC
- Full-time
Solution Designer – Digital Consumer Finance Technology (Sydney)
Westpac Group —Sydney NSW
- Full-time
- APIs
- Communication skills
Senior Quality Engineer (Automation & AI)
Westpac —Sydney NSW
- Full-time
- AI
2d
Chief Product Owner CRM
Westpac Institutional Banking —Sydney NSW
- Full-time
- CRM software
- Agile
- AI
13h
Personal Banking Specialist - 520 Collins St, Melbourne
Westpac —Melbourne VIC
- Full-time
- Sales
3d
Product Owner (Mob Way Applicants must identify as Aboriginal and/or Torres Strait Islander)
Westpac Group —Sydney NSW
- Full-time
- Agile
- Communication skills
Risk Analyst, FCS (Applicants must Identify as Aboriginal and/or Torres Strait Islander)
Westpac Group —Greater Adelaide SA
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
13h

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Senior AI Engineer - Digital & Contact Centre

Westpac Group -
Sydney NSW

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Job Details

Full-time
10 days ago

Qualifications

Full Job Description

Sydney | Permanent Opportunity

At Westpac, we're building the future of customer engagement through AI. We're seeking a hands-on Senior AI Engineer to help operationalise AI-first practices across our Digital and Contact Centre platforms, enabling safe, scalable and intelligent customer experiences at enterprise scale.

How you'll make an impact

As a Senior AI Engineer, you'll play a key role in translating AI strategy and architecture into practical engineering outcomes. You'll work across multiple squads to establish best practice, accelerate adoption and improve the reliability and quality of AI-enabled solutions.

Key responsibilities

Embed AI-first engineering practices across Digital and Contact Centre platforms.
Translate architecture and design principles into scalable engineering solutions.
Champion best practices across prompt engineering, AI agents, orchestration frameworks and memory patterns.
Support engineering teams to improve model performance, reliability and operational excellence.
Drive adoption of reusable AI components and standardised delivery patterns.
Implement Responsible AI, governance, safety and compliance guardrails.
Reduce AI-related risks and improve the quality and consistency of customer experiences.
Coach and uplift engineering capability across AI technologies and practices.

What you'll bring

Proven experience delivering production-grade AI solutions in complex enterprise environments.
Strong expertise in AI Engineering, including prompt engineering, agent frameworks and model integration.
Experience working with Large Language Models (LLMs), orchestration frameworks and AI-enabled workflows.
Strong understanding of Responsible AI, AI safety, governance and compliance requirements.
Experience working across cloud-native and modern software engineering environments.
Ability to translate architectural principles into practical implementation patterns.
Strong stakeholder engagement, coaching and mentoring capabilities.

Why join us?

You'll help shape how AI is responsibly deployed across Digital and Contact Centre experiences at scale while helping build the engineering capability that will define the future of customer servicing.

At Westpac, we're creating an inclusive workplace where everyone can thrive.

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country.

Here are just a few of the ways we’re already doing that:

Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help grow your career within the bank.
Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today!

To get started, simply click on the APPLY or APPLY NOW button.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .

Apply Now

Refine Your Search

westpac group jobs

Senior AI Engineer - Digital & Contact Centre

Senior Infrastructure Solution Architect

Associate / Senior Associate - Real Estate NSW

Information Security Senior Consultant - Cyber Detection

Service Engineer- Cloud Networks

Associate Director, Corporate Loans

Senior Associate/Associate Director, Credit Analyst – Consumer & Industrials QLD

Business Banking Manager, Essendon Fields

Solution Designer – Digital Consumer Finance Technology (Sydney)

Senior Quality Engineer (Automation & AI)

Chief Product Owner CRM

Personal Banking Specialist - 520 Collins St, Melbourne

Product Owner (Mob Way Applicants must identify as Aboriginal and/or Torres Strait Islander)

Risk Analyst, FCS (Applicants must Identify as Aboriginal and/or Torres Strait Islander)

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