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Venue Manager Retail - Melbourne Park

Compass Group Australia -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

Hospitality
Management
RSA
POS
Food safety
Communication skills

Full Job Description

Senior Venue Retail Manager – Melbourne Park

Full Time | Levy Australia

Lead the end-to-end retail food & beverage operation across Melbourne Park year-round
Senior leadership role with accountability for performance, people, standards and commercial outcomes
Key operational lead during major events, including the Australian Open, concerts and live sport

Levy is proud to deliver world-class food and beverage experiences across Melbourne Park — one of Australia’s most iconic live entertainment precincts. Home to a year-round calendar of major sport, concerts and events, Melbourne Park demands operational excellence, adaptability and strong leadership at every level.

The Senior Retail Manager plays a critical role in leading the retail food and beverage operation across the precinct on a full-time, year-round basis, ensuring consistency, commercial performance and exceptional guest experience. While the Australian Open represents a significant peak trading period, this role is primarily focused on sustained operational leadership across all trading modes.

Roles & Responsibilities

Reporting to the Retail Operations Manager, the Senior Retail Manager will be responsible for:

The Position

Lead the day-to-day retail food & beverage operation across Melbourne Park
Act as 2IC to the Retail Operations Manager, with delegated authority during periods of absence
Drive operational consistency, compliance and brand standards across all retail outlets
Lead digital transformation initiatives, including POS systems and retail technology
Deliver strong commercial outcomes, including sales targets, labour budgets and RPLH
Oversee visual merchandising, food presentation and outlet readiness
Ensure food safety, workplace health & safety and hygiene standards are met at all times
Manage stock control, ordering processes and monthly stocktakes
Minimise waste and optimise product availability and cost control
Lead outlet branding, ticketing integration and consumer-facing initiatives
Support planning and execution for major events and peak periods

The Person

You will be an experienced hospitality retail leader who thrives in complex, high-volume environments and brings a calm, solutions-focused approach to operations.

You will demonstrate:

Proven experience in retail food & beverage or hospitality management
Strong leadership capability with the ability to coach, develop and manage large teams
Sound financial acumen, including budgeting, labour management and stock control
Excellent communication skills and stakeholder management capability
A strong understanding of food safety, WHS and compliance requirements
Confidence working across both steady-state operations and high-intensity event periods
Strong computer literacy and experience with POS and operational systems
Flexibility to support a varied trading calendar, including major events

Qualifications & Requirements:

Qualification in Hospitality or related field (preferred)
Valid Responsible Service of Alcohol certificate
Police check
Demonstrated experience in retail concessions or quick-service operations

The Benefits

Immediate access to 100+ retail discounts accessible from your mobile.
Gain valuable experience and expand your skills in a fast-paced hospitality setting.
Work alongside a diverse and passionate team dedicated to delivering excellence.

This is a full-time position with varied hours aligned to the Melbourne Park event calendar and operational requirements.

We are committed to providing a recruitment process that is fair, equitable and accessible for all. If you require adjustments or alternative methods of communication in the recruitment process, please reach out to us on either 1300TALENT or [email protected]

Our people’s unique backgrounds, experience, and abilities are at the heart of our vibrant workforce. We strive to create workplaces that reflect the diverse communities that we serve, where everyone feels empowered and valued. By building diverse teams means we are creating inclusive environments for all our people and those we connect with through our day-to-day operation. We welcome & encourage applications from Aboriginal & Torres Strait Islander peoples, people of all backgrounds, ages, sexual orientation, gender expressions, gender identity and people with disability.

Apply Now

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concession manager jobs

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