Since our beginnings in 1997, MECCA has redefined the beauty landscape in Australia and Aotearoa (New Zealand), leading in retail innovation and delivering the ultimate beauty experience. Our goal has remained the same since the beginning - to help our community look, feel, and be their best.
And now, we're building something special at Chadstone – our existing MECCA Chadstone stores are coming together into one extraordinary new destination, and we’re looking for the team to help bring it to life.
MECCA Chadstone will be our most significant opening since MECCA Bourke Street. It’s a 2,000 sqm destination bringing the very best of beauty, wellness and expertise into a single immersive space. Think MECCA Perfumeria with Scentsorium, MECCA Aesthetica with clinical treatments and skin consultations, MECCA Apothecary, Josh Wood Hair salon, plus more than 200 brands and over 50 services.
We're looking for people who are passionate about beauty, who take pride in what they do, thrive in a fast-paced environment, and find joy in helping customers look, feel and be their best.
We're excited to introduce Concierge & Services Manager and Assistant Concierge & Services Manager opportunities at MECCA Chadstone.
As part of the Concierge & Services leadership team, you'll play a key role in delivering exceptional customer experiences, driving engagement through services and events, and bringing the customer proposition to life. Working closely with your leadership peers, you'll help create meaningful customer connections while supporting the growth and performance of our services business.
The Concierge & Services Manager leads the concierge and services function end-to-end, with Assistant Concierge & Services Managers partnering closely with and reporting to the Concierge & Services Manager to support customer experience, commercial performance and team capability.
We're recruiting for multiple leadership opportunities across both levels and encourage applications from team members interested in either pathway. Through the recruitment process, we'll work with candidates to determine the role that best aligns to their experience, capability and readiness.
Day-to-day responsibilities:
As a Concierge & Services Manager or Assistant Concierge & Services Manager, you will work on a full-time basis. This may include shifts across late night and weekend peak trade.
What you'll bring to this role:
Experience leading or supporting teams within a retail, hospitality, concierge, services or customer-facing environment.
Life as a Concierge & Services Manager or Assistant Concierge & Services Manager at MECCA:
World-class education opportunities; leadership conferences, training sessions, an online Learning Lab, access to amazing guest speakers including brand founders and business leaders, and once-in-a-lifetime events.
At MECCA, we're committed to being a force for good – within and beyond the beauty industry. Through our sustainability program, MECCA M-PACT, we're transforming our business by building environmental and social sustainability-focused thinking into our operations – from our products and footprint to our brands and suppliers.
We believe that beauty has the power to change lives. Through our social change movement, MECCA M-POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive. We strive to fight for women by ensuring their access to education, improving their health, safety and wellbeing, empowering female-led businesses, supporting women to become financially secure and independent and elevating women's voices in politics and public life.
Join us, and together we can make the world over.
