In-Demand Technical support Jobs in Clayton, Vic

Service Desk Analyst (VIC)
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance program
eLearning Engagement & IT Support Officer
Acknowledge Education —Melbourne VIC
- Full-time
- Customer service
- Experience working with children
- Organisational skills
- Health insurance
Quick Apply
IT Technical Support Engineer
Multiplex —Melbourne VIC
- Full-time
- Azure
- Management
- Customer service
- Parental leave
Specialist Technician - Technical Support to Schools Program (TSSP)
Dyna IT Pty Ltd —Melbourne VIC
- $45 - $52 an hour
- Serving
- Microsoft Office
- In-person
Quick Apply
12d
Network Support Level 1
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
IT Support Technician
City Cable Australia —Box Hill VIC
- $65,000 - $70,000 a year
- Full-time
- English
- Education
- In-person
Quick Apply
Junior Cloud Platform Engineer - Systems Administrator
Leidos —Scoresby VIC
- Full-time
- Management
- AWS
- Communication skills
- Annual leave
Desktop Support Technician
MedHealth —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Customer service
- Organisational skills
- Health insurance
- Parental leave
Quick Apply
13d
System Administrator
Compass Group Australia —Parkville VIC
- Full-time
- Azure
- Communication skills
- Hospital experience
IT Support Analyst
Logonests IT —Melbourne VIC
- $76,000 a year
- Childcare
- In-person
- Employee discount
- Professional development assistance
Quick Apply
2d
Service Desk Analyst
Accent Group —Cremorne VIC
- Full-time
- Computer Science
- POS
Quick Apply
ICT Systems Engineer
Leidos —Scoresby VIC
- Full-time
- Management
- Bachelor's degree
- Leadership
- Annual leave
14d
Information Technology Service Desk analyst (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Azure
- Management
- Microsoft Office
Quick Apply
IT Support Administrator
Medical iT —Melbourne VIC
- Full-time
- Customer service
- Administrative experience
- Communication skills
IT and Operations Support Officer
ALD Group VIC Pty Ltd —Melbourne VIC
- $80,000 - $90,000 a year
- Full-time
- In-person
Quick Apply
6d
L1 Helpdesk Technician (VIC)
Comwire IT —Prahran VIC
- Full-time
- Microsoft Access
- Azure
- Management
Quick Apply
13d
IT Support Engineer – Managed IT Services
Medical iT —Melbourne VIC
- Full-time
- Azure
- Customer service
- Administrative experience
IT Hardware Technician
A.M.T ELECTRONICS PTY LTD —Melbourne VIC
- $80,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Employee discount
Quick Apply
8d
Network Administrator
Victorian Government —Melbourne Eastern Suburbs VIC
- $113,257 a year
- Full-time
- Hybrid work
- Azure
- No degree
- Parental leave
11d
IT Support Technician
Microcel —Port Melbourne VIC
- Up to $50 an hour
- Part-time
- Administrative experience
- In-person
- Communication skills
Quick Apply
6d

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Service Desk Analyst (VIC)

St Vincent's Health Australia -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Employee assistance program
Salary packaging
Insurance services

Qualifications

ITIL Certification
Management
Telecommunication
Communication skills

Full Job Description

Job Description:

Respectfully - No Recruitment Agencies Please.

We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity. We are committed to providing compassionate and innovative care, enabling hope for those we serve.

We are actively sourcing an experienced Service Desk Analyst to join our Service Desk Teams within St Vincent’s. Reporting to the Service Desk Team Leader in your area, you will deliver prompt and effective resolution through the provision of first level technical phone and ticket support related to computer systems, software and hardware. With a true passion for customer service, you will be committed in providing high quality technical support across all areas of the organisation.

This is a Permanent Full-Time position based from our Group Head Office in Sydney. Hybrid work model in this role is encouraged.

Key responsibilities of the role:

Provide outstanding technical support to users - respond to incoming requests via phone and ticketing system in an efficient and effective manner
Diagnose and troubleshoot hardware, software, and network issues, and guide users through resolution steps
Liaise with vendors to escalate tickets where required, research solutions, and regularly review and update knowledge base articles
Assist and advise users on appropriate action and educate or coach where necessary
Install software on user’s device remotely and perform any basic administration tasks such as password resets, account creations etc.
Proactively track, manage, resolve and complete requests and incidents within agreed service levels and maintaining customer satisfaction
Manage tasks in service request queue, resolve or triage incidents and requests within appropriate timeframe
Create and administer various shared network resources, provide permissions to software, drives and accounts and other general administrative needs

Things that work for us:

Tertiary qualification with some experience in Information Technology or qualified by experience in this field
Excellent written and verbal communication skills as well as strong problem solving and troubleshooting skills and a keen eye for attention to detail
Strong technical proficiency in Windows operation systems, remote desktop services, networking, hardware, telecommunications, and internet service troubleshooting
Demonstrated knowledge of Microsoft Platform, O365 services, cloud systems and prior experience with remote management and ticket management tools
Knowledge or experience within the healthcare or similar large scale, complex environment
ITIL v4 Certification – desirable
Ability to deal with conflict resolution, as well as collaborate and support on multiple priorities simultaneously and seamlessly while maintaining attention to detail in a high pressure environment
Proven personal management skills; self-enforcing punctuality, attendance, presentation and administration in all aspects and duties of the role

Things that work for you:

Ability to visibly see your impact on the business and its service
Competitive salary packaging options
Discounted private health insurance
Employee Assistance Program for staff and their families
Access to the Fitness Passport (FP)

Why become part of St Vincent’s Health Australia? Because there is so much heart here. Everywhere you go. You’ll see and feel it across St Vincent’s. At St Vincent’s we value inclusivity and diversity and acknowledge the important of creating a work environment that is welcome, safe, fair and impartial and invite people from all backgrounds to join our caring St Vincent’s family – better and fairer care, always.

Reconciliation Action Plan As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit http://www.svha.org.au/about-us/reconciliation

This position is subject to Commonwealth and State government direction regarding vaccination against COVID-19. Successful applicants must meet these vaccination requirements.

Interested? Apply today and please note - we will be progressing applications throughout the advertising period.

Closing Date:

29 June 2027 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]

Apply Now

Refine Your Search

technical support jobs in clayton, vic

Service Desk Analyst (VIC)

eLearning Engagement & IT Support Officer

IT Technical Support Engineer

Specialist Technician - Technical Support to Schools Program (TSSP)

Network Support Level 1

IT Support Technician

Junior Cloud Platform Engineer - Systems Administrator

Desktop Support Technician

System Administrator

IT Support Analyst

Service Desk Analyst

ICT Systems Engineer

Information Technology Service Desk analyst (Australia)

IT Support Administrator

IT and Operations Support Officer

L1 Helpdesk Technician (VIC)

IT Support Engineer – Managed IT Services

IT Hardware Technician

Network Administrator

IT Support Technician

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