In-Demand Concierge Jobs in Fitzroy, Vic

Guest Service Agent - Full Time
AccorHotel —Melbourne VIC
- Weekend availability
- Communication skills
- Hotel experience
- Resort
- Employee assistance program
Quick Apply
3h
Concierge Supervisor
AccorHotel —Melbourne VIC
- Weekend availability
- Management
- Guest services
- Leadership
Quick Apply
10d
Night Supervisor-Front Desk
Marriott International, Inc —Melbourne VIC
- Full-time
- Senior Secondary Certificate of Education
- Education
- No degree
5d
Front Office Duty Manager
Marriott International, Inc —Melbourne VIC
- Full-time
- Supervising experience
- Hotel experience
- Referral program
Village Assistant Manager
Bolton Clarke —Melbourne VIC
- Full-time
- Management
- Administrative experience
- Health insurance
- Employee assistance program
9d
Concierge, Front Of House
Work Club Global —Melbourne VIC
Reception Team Leader
ISS —Melbourne VIC
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee discount
Hotel Service Manager
Ethical Cleaners —Melbourne VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
Quick Apply
3d
Full-Time Control Room Operator
Challenger Security —Melbourne VIC
- Full-time
- Microsoft Office
- Computer skills
- Communication skills
- Employee assistance program
9d
Front Desk
BIG BOWL KITCHEN Altona Gate —Altona North VIC
- $26.55 - $35.00 an hour
- Customer service
- In-person
Quick Apply
Porter | Concierge - Full Time
AccorHotel —Melbourne VIC
- $27.08 - $40.62 an hour
- Weekend availability
- Communication skills
- Resort
- Annual leave
- Employee assistance program
Quick Apply
Senior Guest Relations Manager
Marriott International, Inc —Melbourne VIC
- Full-time
- Management
- Leadership
- Employee assistance program
Concierge Sales Consultant
Guardian Childcare & Education —Melbourne VIC
- Full-time
- Hybrid work
3d
Resident Services Coordinator R0198462 Haiku - The Gladstone South Melbourne, Victoria Full time
Greystar —South Melbourne VIC
- Full-time
- Hospitality
- Customer service
- Microsoft Office
3d
Concierge, Club Operations
Work Club Global —Melbourne VIC
MECCA Bourke Street- Concierge Manager
Mecca Brands Pty Ltd —Melbourne VIC
- Full-time
Club Lounge Supervisor
Marriott International, Inc —Melbourne VIC
- Full-time
- Leadership
Receptionist
Quest Moorabbin Pty Ltd —Heatherton VIC
- $32 - $36 an hour
- Part-time
- Sales
- Customer service
- Front desk
Quick Apply
12d
Bell Captain
Hyatt Centric Melbourne —Melbourne VIC
- Weekend availability
- Supervising experience
- Leadership
- Communication skills
Assistant Front Office Manager | Full Time | InterContinental Melbourne The Rialto
InterContinental —Melbourne VIC
- Weekend availability
- Hospitality
- Management
- Microsoft Office
- Parental leave
2d

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Guest Service Agent - Full Time

AccorHotel -
Melbourne VIC

Quick Apply

Job Details

Full-time
3 hours ago

Benefits

Employee assistance program
Insurance services

Qualifications

Communication skills
Hotel experience
Office experience

Full Job Description

Company Description

At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.

Who we are…

A sanctuary of style, Hotel Chadstone Melbourne MGallery offers the perfect luxury escape nestled close to the city of Melbourne and on the doorstep of Chadstone - The Fashion Capital. Our unique design marries both exclusivity and comfort allowing guests to feel a sense of home during their stay, whilst transporting them into a world of glamour and style. Five star luxury and opulence creates the perfect setting for our team to create special moments that our guests will remember forever. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.

Job Description

As a Guest Service Agent, you will be at the heart of the guest experience, creating a warm and memorable journey from arrival through to departure. Whether welcoming a guest for the first time, anticipating their needs during their stay or helping them discover the best of Melbourne, you will play an important role in creating stories that stay.

Tasks and responsibilities include:

Be the first point of contact for our guests, creating a warm, genuine and personalised welcome
Deliver exceptional service throughout the guest journey, anticipating needs and looking for opportunities to surprise and delight
Manage check-in and check-out efficiently and professionally, ensuring every interaction reflects our luxury standards
Build genuine connections with guests, taking the time to understand their preferences and creating memorable moments
Respond to guest requests promptly, thoughtfully and professionally, taking ownership from beginning to end
Provide knowledgeable recommendations on Melbourne, dining, shopping and local experiences to help guests make the most of their stay
Handle guest feedback and complaints confidently, using your initiative to find positive and appropriate solutions
Communicate effectively with Housekeeping, Food & Beverage and other hotel departments to ensure a seamless guest experience
Maintain a high level of professionalism and attention to detail when handling guest information, room keys, payments and confidential information
Ensure the security and wellbeing of our guests and their possessions
Maintain clear communication with the Front Office team, including effective handovers and sharing relevant guest feedback and requirements
Participate in training and development opportunities to continually build your skills and enhance the guest experience

What we can offer you:

A fun work environment where your job is simply to make people happy!
A genuine sense of community… our team is one big family
Share your love of Melbourne! Our guests want your insider-knowledge on what to experience when they visit this great city
Develop invaluable skills that you can use in all walks of life – customer service, communication, time management, problem solving and resilience!
If hospitality is your thing, the career opportunities are endless as part of Australia’s largest hospitality employer, Accor
Be part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day

Qualifications

An energetic, team-focused and positive attitude with a genuine passion for hospitality
A natural ability to connect with guests and create meaningful, personalised experiences
Exceptional communication and interpersonal skills, both written and verbal
A polished and professional presentation, with a genuine commitment to luxury service
Strong attention to detail and the ability to remain organised in a fast-paced environment
A proactive, solutions-focused approach with the confidence to take ownership of guest requests
Strong computer literacy and the ability to quickly learn hotel systems
The ability to remain calm and composed when managing competing priorities or challenging guest situations
Previous Front Office or hotel experience is highly regarded, but a passion for hospitality and the right attitude are just as important
Flexibility to work across a seven-day roster, including mornings, evenings, weekends and public holidays

Additional Information

What’s in it for you...

Great benefits – worldwide accommodation and food & beverage discounts from day one, Chadstone Shopping Centre discounts, free nights’ accommodation on your anniversary with Accor, discounted health insurance, and a free, confidential Employee Assistance Program
A supportive, dynamic team environment in one of Melbourne’s most iconic luxury hotels
Work close to home – based in Melbourne’s vibrant south-east, avoid the CBD commute
Endless growth opportunities as part of Accor, Australia’s largest hospitality employer – with access to industry-leading training, career pathways across a global network, and the ability to truly shape your future

Apply now to become part of the story at Hotel Chadstone Melbourne MGallery. We can’t wait to welcome you!

Quick Apply

Refine Your Search

concierge jobs in fitzroy, vic

Guest Service Agent - Full Time

Concierge Supervisor

Night Supervisor-Front Desk

Front Office Duty Manager

Village Assistant Manager

Concierge, Front Of House

Reception Team Leader

Hotel Service Manager

Full-Time Control Room Operator

Front Desk

Porter | Concierge - Full Time

Senior Guest Relations Manager

Concierge Sales Consultant

Resident Services Coordinator R0198462 Haiku - The Gladstone South Melbourne, Victoria Full time

Concierge, Club Operations

MECCA Bourke Street- Concierge Manager

Club Lounge Supervisor

Receptionist

Bell Captain

Assistant Front Office Manager | Full Time | InterContinental Melbourne The Rialto

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