In-Demand Ict knowledge Jobs in Canberra, Act

ICT Customer Support Officer – Service Desk Analyst
MSOFT Technologies —Canberra ACT
- $80,000 - $90,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
Quick Apply
12d
ICT Support Officer | Full-time Temporary with a Possibility of Permanency
Digital Canberra —Canberra ACT
- $102,657 - $116,592 a year
- Temporary
- Hybrid work
- Work from home
11d
IT Technician
WV Technologies Pty Ltd —Fyshwick ACT
- $31.19 - $33.84 an hour
- Temporary
- Organisational skills
- Communication skills
- Employee assistance program
Quick Apply
5d
ICT Project Manager, Capability Delivery - Executive Level 1
Australian Government —Canberra ACT
- $123,193 - $149,893 a year
- Hybrid work
- Azure
- DevOps
- Software development
1d
Senior Applications Administrator | Full-time Temporary with a Possibility of Permanency
Digital Canberra —Canberra ACT
- $127,597 - $136,873 a year
- Temporary
- Hybrid work
11d
Software Engineer - 9 months
Leidos —Canberra ACT
- Full-time
- Analysis skills
- Software development
- Leadership
- Annual leave
Associate Software Analyst - Enterprise Services (APS 5)
Royal Australian Mint —Deakin ACT
- $89,664 - $96,829 a year
- Full-time
- POS
- APIs
9d
Senior Solution Specialist | M365
Datacom —Canberra ACT
- Full-time
- Hybrid work
- Administrative experience
- Analysis skills
- SharePoint
- Parental leave
- Employee discount
Quick Apply
AI Technical Architect
NTT —Canberra ACT
- Contract
- Agile
- AI
- Leadership
Quick Apply
4d
Business Analyst - 12 months
Leidos —Canberra ACT
- Full-time
- Annual leave
Senior M365 Specialist
Datacom —Canberra ACT
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- SharePoint
- Parental leave
- Employee discount
Quick Apply
Senior Radio Systems Engineer | Full-time Permanent
Digital Canberra —Canberra ACT
- $149,172 - $167,151 a year
- Full-time
- Hybrid work
- Analysis skills
- Negotiation
Service Desk Analyst
Leidos —Canberra ACT
- Full-time
- AI
- Leadership
- Communication skills
- Annual leave
4d
Temporary Register - Eng/Tech/Lab 26/27
Geoscience Australia —Symonston ACT
GRC Analyst - 5 months
Leidos —Canberra ACT
- Full-time
- Leadership
- Annual leave
Technical Account Manager
NEC Corporation —Majura ACT
- Management
- Leadership
20h
Service Management Platform Specialist
Leidos —Canberra ACT
- Full-time
- No degree
- AI
- Leadership
- Annual leave
Senior Cloud Engineer
Kinetic IT —Canberra ACT
- Full-time
- Azure
- Management
- DevOps
- Employee assistance program
- Employee discount
Project Manager / Scheduler
Nixil —Canberra ACT
- Full-time
- Writing skills
9d
Senior Governance, Risk and Compliance Specialist
Leidos —Canberra ACT
- Full-time
- AI
- Leadership
- Communication skills
- Annual leave

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ICT Customer Support Officer – Service Desk Analyst

MSOFT Technologies
Canberra ACT

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
12 days ago

Qualifications

ITIL Foundation
ITIL Certification
Management
Software troubleshooting
Customer service
Enterprise software
CCNA
Citrix Certification
Technical support
DHCP
Analysis skills
ITIL
Problem management
Citrix
Communication skills
Help desk

Full Job Description

About the Role

MSOFT Technologies is seeking an experienced ICT Customer Support Officer / Service Desk Analyst to join our growing IT services team.

The successful candidate will provide Level 1 and Level 2 technical support to clients, acting as a key point of contact for ICT incidents, service requests and technical issues. The role will involve remote, telephone and onsite support, troubleshooting end-user technology and enterprise applications, and working with internal teams and external vendors to resolve technical issues.

Key Responsibilities

- Provide Level 1 and Level 2 technical support via telephone, remote support and onsite assistance.
- Act as a single point of contact for customer ICT incidents and service requests.
- Diagnose, troubleshoot and resolve hardware, software, network and application issues.
- Provide support for Microsoft 365, Windows operating systems and enterprise applications.
- Support Active Directory, user accounts, permissions and access management.
- Provide support for virtual desktop and remote access environments.
- Assist with network and infrastructure services including DHCP, printing and related services.
- Install, configure, maintain and troubleshoot approved hardware and software.
- Liaise with third-party vendors and technology providers to resolve incidents and service requests.
- Log, update and maintain service desk tickets with accurate customer information and resolution details.
- Prioritise and escalate incidents in accordance with service management procedures.
- Maintain asset records and assist with IT asset management.
- Coordinate technology-related activities with customers, internal IT teams and external service providers.
- Provide user guidance and basic technical training where required.
- Contribute to knowledge bases, technical documentation and support procedures.
- Identify opportunities to improve service desk processes and customer satisfaction.
- Participate in IT projects, system upgrades and technology initiatives as required.
- Follow established Incident Management, Request Fulfilment, Problem Management and Change Management processes.

Essential Skills & Experience

- Minimum 1 year of experience in an ICT Service Desk, Help Desk, Desktop Support or similar ICT customer support role.
- Demonstrated experience providing Level 1 and Level 2 technical support.
- Experience supporting Microsoft 365 and Windows environments.
- Experience with Active Directory, user accounts and access management.
- Experience troubleshooting hardware, software, network and application-related issues.
- Experience working with ticketing/service management systems.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Strong customer service and stakeholder management skills.
- Ability to work independently as well as collaboratively within an IT team.
- Ability to prioritise incidents and escalate complex technical issues appropriately.

Desirable

- ITIL Foundation certification.
- CompTIA, Microsoft, CCNA or MCSA certification.
- Experience with Citrix or other virtual desktop environments.
- Experience supporting enterprise applications.
- Experience with Windows Server and related infrastructure services.
- Experience working within an ITIL-aligned service management environment.

Qualifications

A relevant qualification in Information Technology, Computer Science, Business or a related discipline is desirable.

What We Offer

- Full-time permanent employment with MSOFT Technologies.
- Opportunity to work across diverse client environments and technology platforms.
- Exposure to enterprise ICT environments and IT service management practices.
- Professional development and career growth opportunities.
- Supportive and collaborative working environment.

How to Apply

Please submit your resume and a cover letter outlining your relevant ICT Service Desk / Customer Support experience and technical skills.

MSOFT Technologies is an equal opportunity employer and welcomes applications from suitably qualified candidates.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

ict knowledge jobs in canberra, act

ICT Customer Support Officer – Service Desk Analyst

ICT Support Officer | Full-time Temporary with a Possibility of Permanency

IT Technician

ICT Project Manager, Capability Delivery - Executive Level 1

Senior Applications Administrator | Full-time Temporary with a Possibility of Permanency

Software Engineer - 9 months

Associate Software Analyst - Enterprise Services (APS 5)

Senior Solution Specialist | M365

AI Technical Architect

Business Analyst - 12 months

Senior M365 Specialist

Senior Radio Systems Engineer | Full-time Permanent

Service Desk Analyst

Temporary Register - Eng/Tech/Lab 26/27

GRC Analyst - 5 months

Technical Account Manager

Service Management Platform Specialist

Senior Cloud Engineer

Project Manager / Scheduler

Senior Governance, Risk and Compliance Specialist

I want to receive the latest job alert for ict knowledge in canberra, act

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