Administration Brisbane Part Time Icon Cancer Centre Australia
Are you a customer-focused administrator who thrives in a fast-paced healthcare environment? Join our welcoming team at Icon Cancer Centre, located within the St Andrews Private Hospital precinct, and play an important role in supporting patients throughout their cancer treatment journey.
This is a
12-month part-time contract working
34 hours/fortnight, offering variety, meaningful work and the chance to make a genuine difference in patients' lives every day.
About the Role
As an Administration Officer, you'll be the first point of contact for our patients, doctors and visitors, providing exceptional customer service while supporting the day-to-day operations of our Radiation Oncology centre.
Working closely with clinical and administrative teams, you'll coordinate appointments, manage patient admissions and reception activities, assist with billing and ensure a seamless experience for our patients from arrival through to departure.
Typical responsibilities include:
- Greeting patients, visitors and medical specialists in a warm and professional manner
- Managing reception and waiting room activities
- Coordinating patient appointments and treatment schedules
- Preparing and discussing treatment fee estimates with patients in a sensitive and professional manner
- Coordinating financial consent processes and ensuring patients understand any out-of-pocket expenses prior to treatment
- Maintaining accurate patient records and documentation
- Processing admissions, discharges and outpatient paperwork
- Assisting with billing, invoicing, Medicare lodgements and payment processing
- Providing administrative support to doctors and the broader multidisciplinary team
- Responding to patient and stakeholder enquiries with empathy and professionalism
- Supporting operational processes that contribute to outstanding patient care
About You:
We're looking for someone who genuinely enjoys helping people and takes pride in delivering exceptional customer service.
You'll bring:
- Previous administration, receptionist or customer service experience
- Excellent communication skills and a professional phone manner
- Strong attention to detail and organisational skills
- A positive, team-oriented attitude
- The ability to manage competing priorities in a busy environment
- Confidence using Microsoft Outlook and other computer systems
- Flexibility to work across a variety of administrative functions
Highly Regarded:
- Medical administration or medical reception experience
- Formal training such as a Medical Receptionist course or similar qualification
- Experience working with practice management systems, Medicare or healthcare billing processes
Hours and Flexibility:
This role averages 2 shifts per week, with:
- Typical shift hours of 8:00am to 5:00pm (8.5-hour shifts including breaks)
- Monday and Tuesday shifts
- Flexibility to support changing operational needs
What We Offer
- The opportunity to work in a leading cancer care environment
- A supportive and collaborative team culture
- Meaningful work that positively impacts patients and their families
- Ongoing learning and development opportunities
- A modern workplace conveniently located at the Wesley Specialist Centre
Why Join Us?
Cancer treatment can be one of the most challenging times in a person's life. Our administration team plays a vital role in ensuring every patient feels welcomed, supported and cared for from the moment they walk through our doors.
If you're passionate about customer service, enjoy working with people and want to be part of a team committed to delivering exceptional patient care, we'd love to hear from you.
Apply now and join our team at Icon Cancer Centre Ipswich.
Icon Cancer Centre – Australia and New Zealand
Icon Cancer Centre are pioneers of private cancer care in Australia with over 35 years' experience. There are currently 45 cancer centres across Australia and a joint venture in New Zealand with several in development. These centres include a mix of dedicated medical oncology, haematology, and radiation oncology facilities, as well as comprehensive cancer centres that bring all services together under one roof, including research and pharmacy. Over half of Icon’s cancer centres are in outer-metro and regional communities delivering on our mission to bring the best possible care, closer to home.
For more information on our cancer services in Australia visit https://icongroup.global/en/our-services/cancer-services-australia/ or www.iconcancercentre.com.au
Here’s why our people choose us:
Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.
Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.
Opportunity, at Hand: We’re constantly innovating. We deliver over 3.5 million patient interactions, in over 120 places, across 7 countries. Every week brings changes, growth and new opportunities.
Our Culture and Benefits:
At Icon, we don’t just offer jobs—we offer
careers that grow with you. Enjoy:
- Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings – potentially saving you thousands!
- Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.
- Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
- Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
- Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories.
- Paid Parental Leave: Supporting you both personally and professionally.
Excited to join Us?
At Icon Group, we’re incredibly proud of our passionate, dedicated people and the life-changing work they do.
Apply Now to join us and make a difference. You belong with a team that genuinely cares.
Visit https://icongroup.global/en/careers/our-people/stories/ ;to read the inspiring stories of our team members.
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.
