In-Demand Program administrator Jobs in West End, Qld

Team Leader - Digital Service Centre
Queensland Government —Brisbane QLD
- Overtime
- Administrative experience
- Leadership
- Communication skills
8d
Senior Administrator - Building Engineering
AECOM —Fortitude Valley QLD
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Senior EUC / Windows Administrator
Showtime Consulting —Brisbane QLD
- Contract
- Customer service
- Administrative experience
Quick Apply
2d
Service Administrator
Crown Equipment —Larapinta QLD
- Full-time
- Microsoft Excel
- Administrative experience
- Computer skills
- Health insurance
- Employee assistance program
Quick Apply
13d
Corporate HSE Coordinator
Gransolar Group —Brisbane QLD
- Full-time
Systems Administrator
Redpath Mining —Eagle Farm QLD
- Full-time
- Life insurance
Onsite Support Specialist
Convergint Technologies —Brisbane QLD
- Contract
- Customer service
- Office
- Organisational skills
- Gym membership
2d
Desktop Support Technician - Brisbane
Geosyntec Consultants, Inc. —Spring Hill QLD
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Administrative experience
8d
Senior Systems Administrator
Hewitt —Brisbane QLD
- Temporary
- Azure
- Scripting
- Employee assistance program
Quick Apply
8d
Weighbridge Operator 2
Sims Limited —Rocklea QLD
- Overtime
- Management
- Microsoft Office
- Data entry
- Parental leave
- Employee assistance program
Quick Apply
5d
Service Now Developer
Auto & General Holdings —Toowong QLD
- Computer Science
- Analysis skills
- Bachelor's degree
- Work from home
- Parental leave
Quick Apply
12d
Director of Cybersecurity
Emesent —Brisbane QLD
- Full-time
- AI
- Leadership
- Employee assistance program
Workplace Technology Engineer-SOE/Intune
National Heavy Vehicle Regulator —Brisbane QLD
- From $122,582.50 a year
- Full-time
- Hybrid work
- Software troubleshooting
- No degree
- Health insurance
- Annual leave
21h
CCMS Administrator
Kent —Lytton QLD
- Management
- Computer skills
- Communication skills
- Health insurance
- Employee assistance program
Contracts Administrator / Manager (Integration)
Cross River Rail Delivery Authority —Brisbane QLD
- Full-time
- Administrative experience
- No degree
- Construction experience
Quick Apply
1d
Contract Administrators
365 Facilities Management —Brisbane QLD
- Full-time
Contracts Administrator / Manager (Integration)
Queensland Government —Brisbane QLD
- Temporary
- Administrative experience
- No degree
- Construction experience
1d
Lawyer to Associate, Litigation
Sparke Helmore Lawyers —Brisbane QLD
- Full-time
- Negotiation
ServiceNow ITOM Consultant
Accenture —Brisbane QLD
- Full-time
- Serving
- Azure
- AWS
- Parental leave
Business Development Manager
G'day Group —Brisbane QLD
- Full-time
- Hybrid work
- CRM software
- Hospitality
- Management
- Annual leave
- Parental leave
Quick Apply
1d

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Team Leader - Digital Service Centre

Queensland Government -
Brisbane QLD

Apply Now

Job Details

8 days ago

Qualifications

System administration
Administrative experience
Leadership
Communication skills

Full Job Description

About the role:
As a Team Leader, you will lead and manage the day to day operations, system support services and project implementations of the Digital Service Centre to ensure the delivery of high level quality service support for ICT services within Queensland Health. You will engage proactively, professionally and regularly with the Queensland Health customer base and provide timely, accurate and high-quality information that supports clinical and customer service delivery, process improvement and decision-making.

Key responsibilities include:
Real time management and coordination of service desk resources to meet service support demands in alignment to defined quality management and service delivery KPIs, with a priority to supporting timely clinical response and resolution times, including delegation to authorise the provision of overtime, on-call and recall of team members.
Lead, supervise, coach and mentor team members to meet the objectives and goals of the Branch by effectively developing, implementing, and managing to successful completion performance improvement plans, career succession plans, training and development of team members in line with contemporary human resource frameworks to maximise the quality of service delivered to customers.
As Administrators, manage and maintain significant knowledge of system administration, system access, security activities, report generation and service improvements for traditional automatic call distribution and cloud-based call centre system, Amazon Web Service (AWS) which is crucial for the daily support and delivery of clinical services.
Partnering and providing expert business recommendations and advice to project teams, stakeholders, service owners and customers for the creation of business cases, capacity plans, support models and workflows to ensure high levels of customer support is created and maintained, ensuring strong customer advocacy and alignment to ITIL and best practice Service Management processes.
Exercise accountability and decision making through observation, research and trend analysis to support Problem Management, Continuous Improvement activities and the Digital Service Centre's 'Channels Strategy' to maximise customer service outcomes, organisational and branch priorities.

About you:
You will bring strong leadership experience in managing service desk operations and delivering high-quality customer service and first-line ICT support within a complex environment. With the ability to apply or quickly learn ITSM tools and ITIL processes, you will effectively coordinate workloads, manage incidents and service requests, and ensure service levels are consistently achieved. Your excellent communication and relationship-building skills will enable you to collaborate with stakeholders across all levels of a large organisation, while your coaching and mentoring experience will support the development of team capability. You will also demonstrate strong organisational, analytical and problem-solving skills, with the ability to manage competing priorities, lead initiatives and projects, investigate system issues, and drive continuous improvement in a customer-focused service environment.

Why work for us:
Competitive salaries
17.5% leave loading
Employee wellbeing programs
Career development opportunities

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?
For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

Apply Now

Refine Your Search

program administrator jobs in west end, qld

Team Leader - Digital Service Centre

Senior Administrator - Building Engineering

Senior EUC / Windows Administrator

Service Administrator

Corporate HSE Coordinator

Systems Administrator

Onsite Support Specialist

Desktop Support Technician - Brisbane

Senior Systems Administrator

Weighbridge Operator 2

Service Now Developer

Director of Cybersecurity

Workplace Technology Engineer-SOE/Intune

CCMS Administrator

Contracts Administrator / Manager (Integration)

Contract Administrators

Contracts Administrator / Manager (Integration)

Lawyer to Associate, Litigation

ServiceNow ITOM Consultant

Business Development Manager

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