- Deploy and support Windows 10/11 devices.
- Manage Active Directory and ServiceNow requests.
- Deliver desktop refresh and endpoint rollout support.
Company Description
Showtime Consulting is a leading provider of Shielded Cloud and Digital Solutions across Australia and New Zealand. We specialise in delivering secure, enterprise-scale technology solutions across cloud, data, end-user computing, infrastructure, and digital transformation programs.
We partner with major organisations to build high-performing technology teams and deliver innovative solutions that improve operational efficiency, user experience, security, and service delivery outcomes.
The Role
We are seeking an experienced End User Computing (EUC) Specialist to join a high-performing infrastructure and deployment team.
This is a hands-on role focused on supporting large-scale desktop refresh and workplace technology initiatives. You will play a key role in Windows deployment activities, endpoint upgrades, Active Directory administration, ServiceNow support, and end-user computing operations while ensuring a seamless user experience throughout rollout programs.
The ideal candidate will bring strong desktop support experience, excellent troubleshooting skills, and a proven track record of supporting enterprise environments across Windows, Active Directory, and endpoint management technologies.
Key Responsibilities
- Perform Windows 10 and Windows 11 deployment, configuration, validation, and troubleshooting activities.
- Support large-scale endpoint refresh and site controller replacement programs.
- Administer Active Directory, including user account management, access validation, and permissions support.
- Provide Level 2 desktop and end-user computing support during project rollout and operational support windows.
- Manage ServiceNow incidents, service requests, and change activities in accordance with operational processes.
- Develop and execute PowerShell scripts to automate deployment, remediation, and support tasks.
- Conduct pre-deployment and post-deployment readiness assessments and validation activities.
- Coordinate implementation activities with customer teams, infrastructure teams, and project stakeholders.
- Support incident investigation, troubleshooting, escalation, and resolution processes.
- Assist with desktop imaging, application deployment, device configuration, and software installations.
- Maintain deployment documentation, operational procedures, and support knowledge articles.
- Contribute to continuous improvement initiatives focused on enhancing deployment efficiency and user experience.
What You'll Need
- Experience in Desktop Support, End User Computing (EUC), Desktop Engineering, or a similar role.
- Strong hands-on experience supporting Windows 10 and Windows 11 environments.
- Experience with desktop deployment, endpoint refresh, and device migration projects.
- Solid knowledge of Active Directory administration, user provisioning, access management, and group policies.
- Experience managing incidents, requests, and change activities within ServiceNow.
- Hands-on PowerShell scripting experience for automation, remediation, and operational support activities.
- Strong troubleshooting and diagnostic skills across desktop hardware, operating systems, applications, and user environments.
- Experience supporting enterprise-scale deployment and rollout programs.
- Strong understanding of end-user computing technologies, desktop lifecycle management, and support processes.
- Excellent communication, customer service, and stakeholder engagement skills.
- Ability to work effectively within project teams and operational support environments.
- Experience working within government, enterprise, or large-scale corporate environments is highly regarded.
Desirable Skills
- Experience with Microsoft Endpoint Configuration Manager (SCCM) or Microsoft Intune.
- Knowledge of device imaging, application packaging, and software distribution tools.
- Experience supporting Microsoft 365 environments.
- Understanding of endpoint security, compliance, and device management practices.
- Experience supporting large-scale technology refresh and workplace transformation initiatives.
- Familiarity with ITIL processes and service management frameworks.
- Experience working within highly regulated or government environments.
Why Join Us?
- Work on large-scale desktop deployment and workplace technology initiatives.
- Play a key role in delivering modern end-user computing services and device refresh programs.
- Collaborate with experienced infrastructure, support, and project delivery teams.
- Gain exposure to enterprise-scale Microsoft technologies and deployment frameworks.
- Contribute to operational excellence, automation, and continuous improvement initiatives.
