In-Demand It support Jobs in Parramatta, Nsw

IT Support Engineer
Dipole Group —North Sydney NSW
- $80,001 - $90,000 a year
- Full-time
- In-person
Quick Apply
11d
Desktop Support Analyst
MinterEllison —Sydney NSW
- Rotating roster
- AI
- Communication skills
IT Support Officer
All In IT Solutions —Stanmore NSW
- Full-time
- Microsoft Office
Health Systems Support Specialists
MediRecords —Sydney NSW
- From $9,000 a month
- Full-time
- In-person
- Profit sharing
- Relocation assistance
Quick Apply
4d
Lab IT Support Specialist
Roche —North Ryde NSW
- Laboratory experience
- SQL
- Communication skills
7d
IT Digital Services Specialist (Fixed-term contract until Jan 2027)
Nestlé —Rhodes NSW
- Contract
- Hybrid work
- CRM software
- Salesforce
- APIs
- Parental leave
- Gym membership
9d
Service Desk Analyst (NSW)
St Vincent's Health Australia —Inner West NSW
- Full-time
- Microsoft Outlook
- Management
- Research
- Employee assistance program
9d
Onsite Associate IT Support
Okta —Sydney NSW
- Google Suite
- In-person
- AI
L1 Desktop and Network Support
MNL Technologies —North Sydney NSW
- Part-time
- Customer service
- In-person
- Communication skills
Quick Apply
2d
Service Desk Analyst
cubesys —Sydney NSW
- Rotating roster
- Remote
- Azure
- Customer service
- DevOps
IT Support Officer | Fixed-term Contract
Seafolly —Alexandria NSW
- Full-time
- Hybrid work
- Microsoft Office
- SQL
- SharePoint
- Parental leave
- Employee assistance program
Quick Apply
ICT Systems Test Engineer
Think Advance Solutions Pty Ltd —Rhodes NSW
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- CRM software
- Databases
- SQL
Quick Apply
1d
Desktop Support Engineer
AC3 —Sydney NSW
- $70,000 - $75,000 a year
- Full-time
- Customer service
- Communication skills
Quick Apply
4d
System Administrator (Hybrid)
Imagine Communications —Belrose NSW
- Full-time
- Azure
- Management
- Salesforce
Global Markets IT Application Support Analyst (Temporary)
BNP Paribas —Sydney NSW
- Full-time
- Analysis skills
- Bachelor's degree
- Agile
Team Lead, IT Application Production Support
BNP Paribas —Sydney NSW
- Full-time
- Administrative experience
- Bachelor's degree
- No degree
IT Operations Technician
Lifebyte Systems —Sydney NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
Quick Apply
IT & Events Support
NowCrowd Activation Agency —Sydney NSW
- Weekend availability
- Microsoft Word
- Communication skills
- Analytics
Technical Support Officer
PharmaCare Group —Prestons NSW
- Contract
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Health insurance
- Parental leave
Quick Apply
Junior IT Development & Support Analyst
The Law Society of NSW —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Education
- SharePoint
Quick Apply

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IT Support Engineer

Dipole Group
North Sydney NSW

Quick Apply

Job Details

Permanent | Full-time
$80,001 - $90,000 a year
11 days ago

Qualifications

IT support

Full Job Description

About Dipole Group
We are a wholly Australian owned and operated ICT and Telecom networks specialist delivery business. Dipole operates locally, regionally, and internationally. Our capabilities span across Telecommunications, Finance, Insurance, health, Public Services, Print / Digital Media, Broadcast and Supply Chain. Dipole Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Role
The ICT Support Engineer develops support procedures and strategies for systems, networks, operating systems and applications development. This role provides technical expertise and direction in support of system infrastructure and process improvements, diagnoses and resolves complex system problems, and ensures the delivery of high-quality 24/7 technical support services.

Key Responsibilities:

Diagnose and resolve complex technical problems related to hardware, software, networks, and systems infrastructure, including installation, maintenance, repair, upgrade, and configuration of desktops, servers, email, databases, operating systems, and security systems.
Develop and implement support procedures and strategies for systems, networks, operating systems, and applications development, defining escalation, response, and resolution timeframes based on criticality and impact.
Prioritise and triage incoming incidents and service requests to ensure timely response and appropriate escalation, managing Incident and Change queues to ensure service restoration and completion within agreed SLAs.
Act as the primary escalation point of contact for onshore and offshore teams, managing High Impact Incidents across affected lines of business and driving restoration within agreed timeframes.
Test, identify, and diagnose functionality errors and faults in systems and programming code within established testing protocols, guidelines, and quality standards to ensure systems perform to specification.
Perform organisational systems architecture reviews and assessments, recommending current and future hardware and software strategies and directions to facilitate business growth and agility.
Develop, conduct, and provide technical guidance and training in application software and operational procedures for team members, ensuring continuous upskilling and knowledge transfer.
Create and review technical documentation such as procedural, instructional, and operational guides, technical reports, specifications, and maintenance inventory systems.
Schedule and conduct quality audit inspections, analysing and reviewing systems, data, and documentation to identify variations and potential high-risk areas in securing adherence to standards and procedures.
Recommend corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures.
Communicate, educate, and liaise with users and management to ensure awareness and adherence to standards, procedures, and quality control issues, while interacting with clients to determine satisfaction levels and areas of potential dissatisfaction.
Lead infrastructure projects as Project Manager, monitoring and controlling project time, cost, quality, and risks throughout the project lifecycle, ensuring all business and technical requirements are met.

Next Steps
If you are passionate about IT Support and have the necessary skills and experience, please click on the APPLY button now. Due to the high number of applicants, only shortlisted candidates will be contacted for further discussion within 3-5 business days. We thank you for taking an interest in this opportunity with us.

Job Type: Full-time, Permanent

Salary: From 80,001 to 90,000 AUD per annum plus Superannuation.

Pay: $80,001.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

it support jobs in parramatta, nsw

IT Support Engineer

Desktop Support Analyst

IT Support Officer

Health Systems Support Specialists

Lab IT Support Specialist

IT Digital Services Specialist (Fixed-term contract until Jan 2027)

Service Desk Analyst (NSW)

Onsite Associate IT Support

L1 Desktop and Network Support

Service Desk Analyst

IT Support Officer | Fixed-term Contract

ICT Systems Test Engineer

Desktop Support Engineer

System Administrator (Hybrid)

Global Markets IT Application Support Analyst (Temporary)

Team Lead, IT Application Production Support

IT Operations Technician

IT & Events Support

Technical Support Officer

Junior IT Development & Support Analyst

I want to receive the latest job alert for it support in parramatta, nsw

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