MediRecords is an Australian cloud-based healthcare software company providing electronic medical record systems, telehealth integration, and patient management platforms for clinics and hospitals.
A Health Systems Support Specialist provides technical and functional support for the MediRecords platform, ensuring healthcare professionals can efficiently use the electronic health record system while maintaining system reliability and regulatory compliance.
Key Responsibilities
- Provide first- and second-level technical support for the MediRecords platform.
- Troubleshoot software, user account, and system integration issues.
- Assist healthcare providers with EHR configuration and workflow optimization.
- Monitor system performance and escalate complex technical issues.
- Deliver user training and create support documentation.
- Collaborate with implementation, engineering, and customer success teams.
- Ensure compliance with Australian healthcare privacy and security standards.
- Maintain accurate support tickets and resolve customer inquiries within service-level agreements (SLAs).
Pay: From $9,000.00 per month
Benefits:
- Childcare assistance
- Dental insurance
- Health insurance
- Life insurance
- Maternity leave
- Parental leave
- Professional development assistance
- Profit sharing
- Relocation assistance
- Vision insurance
Work Location: In person
