Introduction:
About us
At PharmaCare, we are dedicated to enriching people's lives through improved health and wellness. As an Australian born and built success story we are proud of our heritage and remain a 100% Australian owned and family operated business. We have built on our success at home and now have sales and marketing operations around the globe, where we sell and market some of our well-known and trusted brands.
PharmaCare has tripled its work force and production output over the last 3 years. Our rapid growth has seen massive investment committed to our operation with $20M planned over the next 24 months. Recent developments have seen the operation double its footprint with further expansion on the horizon.
Our success comes from our performance led culture, and we want our people to succeed. We encourage ownership and integrity with an entrepreneurial flair. Based in Prestons, we live the life we promote.
We are family owned with a global reach; our products are found in pharmacies, supermarkets, department and variety stores all over the world.
Extras we know you’ll love
- Generous monthly product allowance to support your health and wellbeing
- Secure onsite parking
- Paid parental leave, subsidised private health insurance
- Salary continuance and TPD insurances fully paid
- Employee assistance/wellbeing initiatives
- Ongoing training and development programs
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- A supportive, fun and collaborative working environment
Description:
About the role
The Technical Support Officer is responsible for accurately entering, transferring, checking and maintaining data across a range of business systems and documents. This role supports production, quality and operational teams by ensuring information is entered correctly, consistently and in a timely manner.
Key Responsibilities:
- Enter data accurately into various computer programs and business systems, including MRP systems, production dispensing systems and LIMS systems.
- Transfer information from system records into documents, spreadsheets, forms, templates and reports as required.
- Review data for completeness, accuracy and consistency before submission or filing.
- Update production, laboratory or operational records in line with approved processes and instructions.
- Maintain electronic and paper-based records in an organised and traceable manner.
- Follow written procedures, work instructions and data integrity requirements when handling information.
- Identify and escalate data discrepancies, missing information or system issues to the relevant supervisor or team member.
- Assist with routine administrative tasks, including document preparation, record collation, filing and data clean-up activities.
- Support production, quality, technical or laboratory teams with accurate documentation and data handling.
This role is a full-time, onsite 12-month contract position
Skills and Experiences:
About you
- Strong data entry skills with a high level of accuracy and attention to detail.
- Confident using computers and learning new software systems.
- Experience with MRP, production dispensing, LIMS or similar systems is desirable but not essential.
- Good written and verbal communication skills.
- Ability to follow instructions, procedures and structured processes.
- Good organisational skills and the ability to manage repetitive tasks with consistency.
- Basic Microsoft Office skills, particularly Word and Excel.
- Ability to maintain confidentiality when handling business, production or laboratory information.
Key Attributes:
- Reliable, methodical and detail focused.
- Willing to learn and take direction from experienced team members.
- Comfortable working with structured information, codes, batch records, forms and system entries.
- Able to work independently once trained while knowing when to ask questions.
- Maintains a high standard of accuracy, integrity and professionalism.
