Applications Close: 02/08/2026 11:45 PM
Occupation: Administration/Support Service, Business Support, Registry
Location: Canberra Metropolitan
Work Type: Ongoing - Full Time
Ready for a fresh start in Australia’s capital? This is your chance to take your career to the next level and potentially experience a new location and lifestyle. Relocation assistance may be available as per our Enterprise Agreement to help you settle in with confidence.
This hybrid full-time Senior Tribunal Officer role is available in Canberra on an ongoing basis within the User Services team.
As the senior support of both a local and national team, this role requires a regular onsite presence. Flexible working arrangements are available to support a positive work–life balance.
Remuneration: The annual salary range for the position is APS5 - $88,834 - $96,829 p.a., plus a generous employer superannuation contribution of 15.4%.
About the opportunity:
Due to operational growth, our supportive and collaborative team are on the hunt for our next high-performing senior to manage challenging cases, provide expert hearing and administrative support, and play a key role in delivering quality outcomes.
You'll work closely with leaders, members, registrars, and stakeholders to solve procedural matters, coach and support colleagues, and drive continuous improvement.
The User Services section is responsible for delivering first level contact services to the Tribunal’s users. This includes:-
- Managing incoming email and mail correspondence
- Responding to telephone enquiries
- Responding to in-person enquiries at the Tribunal’s registries and,
- Providing support for hearings
Join a team that provides genuine opportunities for career progression, where your expertise is valued, your contributions matter, and your impact is felt across meaningful and complex work.
About you:
You will have excellent communication skills, a proactive and positive approach, and a genuine appetite for innovation. Thriving in fast-paced environments, you are passionate about delivering exceptional service and meaningful outcomes.
To be successful you will have:
- Advanced working knowledge, or the ability to rapidly acquire knowledge, of applicable legislation, policies and procedures, and ability to exercise sound judgement in applying this knowledge.
- Demonstrated ability to provide training, guidance, and quality assurance practices to support staff development in the delivery of high-quality services to internal and external stakeholders.
- Well-developed ability to plan, organise and monitor individual and teamwork priorities, meet deadlines, and to keep and maintain accurate records.
- Well-developed written and verbal communication skills, including the ability to deal effectively with a diverse client base and complex client situations.
- Demonstrated ability to work both independently and collaboratively with other leaders to support effective leadership of a team to achieve results, embrace change, and work in alignment with Australian Public Service and ART Values and standards.
Qualifications / Experience
Desirable:
- Tertiary qualifications OR relevant experience in a similar work environment OR subject matter expertise related to one or more of the ART’s jurisdictions
Eligibility:
- Australian Federal Police Check
More information about this position, the scope of the role, duties and required capabilities and experience, is contained within the position description, which is linked below and available on our Career Opportunities page.
About the Tribunal:
The Tribunal plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws.
We believe in providing our employees with a work environment that is supportive and rewarding. Our culture is one that welcomes all and we embrace flexibility and diversity. We believe our people are our most valuable asset and we work to support the skills, knowledge and capability of our staff.
You can learn more about the Tribunal on our website, About us | Administrative Review Tribunal.
What we offer:
We believe the little extras can make a big difference in supporting your success and some of our great incentives include:
- flexible working options, including flexitime and remote working to support you with your commitments outside of work.
- access to holistic health and wellbeing programs including Fitness Passport which provides discount to 350+ gyms, free annual influenza vaccinations and free eye tests
- generous leave allowances including Christmas to New Year office closure with no deduction from your leave balance
Read our Enterprise Agreement for more information about our terms and conditions of employment.
How to apply:
To be considered, all applications must be submitted online via the Career Opportunities page. Please click on the job title you are applying for, click apply at the top of the page and follow the instructions on the online application.
Please submit a CV (of no more than 4 pages) and cover letter (of no more than 2 pages) addressing how your experience matches the capabilities and experience of role, referring to the position description.
Applications close: Wednesday 29 July 2026 at 11:45pm AEST
Should you wish to discuss this position, please contact:
Name: Nicholas Mansfield
Title: Team Leader
Tel: 03 9454 6561
Email: [email protected]
Please contact the Talent team on (02) 9276 5443 or [email protected] should you require assistance with accessing our website or with lodging your application.
The use of AI in Recruitment
Please ensure you have read the Australian Public Service Commission Principles for candidates use of AI in recruitment and understand your obligations.
Merit Pool Acknowledgement
A merit pool may be created to fill similar vacancies within the next 18 months. Suitable candidates in this merit pool may be contacted for roles at the Tribunal, or the broader APS.
Our commitment to inclusion and diversity
The Administrative Review Tribunal is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, all genders, LGBTQIA+ community and mature age people. If you have any support or access requirements, we encourage you to advise us if invited to interview.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability
We are a Circle Back Initiative Employer and commit to responding to every applicant.
NO AGENCIES PLEASE
Attachments:
- ART PD APS5 Senior Tribunal Officer (1).pdf
