In-Demand Entry level it Jobs in Springfield, Qld

Second Level Service Desk Analyst
Auto & General Holdings —Toowong QLD
- Customer service
- Administrative experience
- Communication skills
- Parental leave
- Gym membership
Quick Apply
Administration & Systems Officer
Employment Hero —Brisbane QLD
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Administrative experience
17h
Fire Suppression Technician - Entry Level
Fire & Safety Industries Pty Ltd —Mansfield QLD
- Full-time
- Maintenance
- On-the-job training
Quick Apply
5d
Financial Literacy Officer - Part Time
Children's Ground —The Gap QLD
- $106,892 a year
- Part-time
- Experience working with children
12d
Sales and Service Consultant
RACQ —Eight Mile Plains QLD
- $35.12 an hour
- 8 hour shift
- Hybrid work
- Sales
- Senior Secondary Certificate of Education
- No degree
- Work from home
- Employee discount
1d
Door-to-Door Solar Lead Generator
Panorama Marketing —Brisbane QLD
- $55,000 - $85,000 a year
- Sales
- Customer service
- Salesforce
Quick Apply
13d
Clinical Trials Co-ordinator
Queensland Government —Brisbane QLD
- Contract
7d
NDIS Care Coordinator
Aboriginal & Torres Strait Islander Community Health Service Brisbane Limited —Woolloongabba QLD
- From $78,272 a year
- Contract
- Microsoft Office
- Administrative experience
- Experience working with children
Quick Apply
11d
Accounting Manager
Commercial Vehicle Group —Brisbane QLD
- Full-time
Channel Director - ANZ
Megaport —Brisbane QLD
- Full-time
- Remote
- Sales
- AI
- Leadership
- Parental leave
Senior Hairdresser/Hair stylist - Forest Lake
Epic Hair Designs salon —Forest Lake QLD
- $60,000 - $75,000 a year
- Part-time
Field Service Technician – Crushing and Screening (Metso)
Tutt Bryant Hire —Brisbane QLD
- Customer service
- Maintenance
- Microsoft Office
Private Wealth Strategist | Strategic Client Relationships
Septennial Group —Brisbane QLD
- Full-time
- In-person
Quick Apply
Physiotherapist Graduate
Queensland Government —Brisbane QLD
- Temporary
- Employee assistance program
1d
Senior Hairdresser/Hair stylist - Kenmore
Epic Hair Designs salon —Kenmore QLD
- $60,000 - $75,000 a year
- Full-time
Senior Hairdresser/Hair stylist - Jindalee
Epic Hair Designs salon —Jindalee QLD
- $60,000 - $75,000 a year
- Part-time
New Graduate Physiotherapist
Queensland Government —Brisbane QLD
- Temporary
- Management
1d
Onsite Computer Repair Tech - Home Users / Small Business
Zoo Computer Repairs —Brisbane QLD
- $50 - $70 an hour
- Customer service
- In-person
- Communication skills
Quick Apply
Onsite Computer Repair Tech - Home Users / Small Business
Zoo Computer Repairs —Brisbane QLD
- $50 - $70 an hour
- Customer service
- In-person
- Communication skills
Quick Apply
WE’RE HIRING | Join the team at LOVEMENOT — Sandos, Bowls, Coffee
LOVEMENOT —Fortitude Valley QLD
- $20 - $35 an hour
- Monday to Friday
- Customer service
- In-person
- Cash handling
- Employee discount
Quick Apply
13d

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Second Level Service Desk Analyst

Auto & General Holdings -
Toowong QLD

Quick Apply

Job Details

Benefits

Parental leave
Gym membership
Transportation links
Paid volunteer leave
Insurance services

Qualifications

Customer service
Administrative experience
Citrix
Communication skills
Time management

Full Job Description

Senior Service Desk Analyst

Your new team

Our Service Desk team is at the heart of Auto & General's Technology division, keeping our people connected and productive by delivering responsive, high-quality ICT support across the business. As the first line of technology support, the team handles everything from day-to-day incidents to complex escalations — and takes pride in delivering an exceptional experience for every user. It's a fast-paced, collaborative environment where your technical expertise makes a real difference in helping A&G achieve its goal of being Australia's best insurer.

The role

As a Senior Service Desk Analyst, you'll be the first point of escalation for incidents and service requests, providing expert ICT support to users while mentoring and upskilling the broader Service Desk Analyst team. You'll play a key role in driving improvements to service desk practices and ensuring technology systems run at their best.

Serve as the first point of escalation for Service Desk Analysts, resolving complex and escalated ICT incidents and service requests
Provide telephone, face-to-face, and remote technical support to users across the business
Triage and resolve a wide range of ICT issues across computers, printers, multifunction devices, tablets, and smartphones
Liaise with third-party vendors to resolve incidents and service requests as required
Maintain accurate log entries of service requests and incidents, including resolution timeframes and updates
Contribute to the development and maintenance of ICT support documentation
Identify and implement improvements to Service Desk practices and procedures
Guide users to self-resolve issues through agreed procedures and knowledge-sharing
Mentor and actively upskill the Service Desk Analyst team through knowledge sharing and coaching
Provide rostered after-hours support services as required

What experience you'll bring

3–5 years of experience in a frontline Service Desk or ICT support role
Strong technical knowledge across user administration, networking, telephony systems, virtualised environments, and Citrix
Experience with or strong motivation to automate routine tasks using PowerShell or other scripting languages
Exceptional troubleshooting and problem-solving skills with the ability to work independently
Outstanding time management and the ability to multitask effectively in a high-pressure environment
Excellent customer service skills with strong oral and written communication
Experience mentoring or upskilling junior team members (advantageous)
Relevant tertiary qualifications or industry certifications in conjunction with experience

Location

Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues. Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.

The benefits of working at A&G

Be rewarded — we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave — life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us — we've got learning and professional development opportunities to suit everyone.
Give back — our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
Take care of yourself — your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins — we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money — as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Coles Insurance. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Internal Applicants: Please ensure your manager or team leader is aware of your application. If this sounds like your next challenge, click on the APPLY NOW button and submit your application.

We are accepting referrals for this position. If you know someone who has the right skills & experience, please encourage them to apply and advise our recruitment team.

Quick Apply

Refine Your Search

entry level it jobs in springfield, qld

Second Level Service Desk Analyst

Administration & Systems Officer

Fire Suppression Technician - Entry Level

Financial Literacy Officer - Part Time

Sales and Service Consultant

Door-to-Door Solar Lead Generator

Clinical Trials Co-ordinator

NDIS Care Coordinator

Accounting Manager

Channel Director - ANZ

Senior Hairdresser/Hair stylist - Forest Lake

Field Service Technician – Crushing and Screening (Metso)

Private Wealth Strategist | Strategic Client Relationships

Physiotherapist Graduate

Senior Hairdresser/Hair stylist - Kenmore

Senior Hairdresser/Hair stylist - Jindalee

New Graduate Physiotherapist

Onsite Computer Repair Tech - Home Users / Small Business

Onsite Computer Repair Tech - Home Users / Small Business

WE’RE HIRING | Join the team at LOVEMENOT — Sandos, Bowls, Coffee

I want to receive the latest job alert for entry level it in springfield, qld

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