In-Demand Customer relations representative Jobs

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Workplace Relations Specialist

Commonwealth Bank -
Sydney NSW

Apply Now

Job Details

Full-time
12 days ago

Full Job Description

The Workplace Relations team are integral to CommBank's Group People Services team within Human Resources that provide operational workplace relations and human resources advice. This includes, but is not limited to, advice on matters such as performance management, misconduct, workplace grievance review, personal illness, and discrimination/harassment or dispute resolution.

We have a vibrant, customer-focused and high integrity culture.
Our people are central to our success.

See yourself in our team

The main functions of this team are to manage, research, analyse and advise on the Group’s workplace policies so that they support the Group’s vision ‘To excel at securing and enhancing the financial wellbeing of people, businesses and communities.’

Do work that matters

Provide advice and guidance to employees, line and senior management of a particular business unit, HR Direct and BU HR on employment related matters, the resolution of which could involve an external 3rd party or tribunal. Such employment related matters may include, but are not limited to misconduct, discrimination, harassment, bullying, performance management, personal illness and dispute resolution.
Support employees and management to settle employee disputes and workplace grievances (including those relating to bullying, harassment, victimisation and discrimination) by advising on and or conducting internal investigations, mediation sessions or early resolution meetings.
Deal with the Finance Sector Union (FSU), solicitors and other workplace representatives in the resolution of cases in tribunals, Commissions and/or Courts.
Support submissions to Industrial and EEO Tribunals for the Group as required for the management of individual cases. E.g. unfair dismissals, adverse action matters, discrimination, complaints to the Fair Work Ombudsman

We’re interested in hearing from people who have:

Tertiary qualifications in HR Management, Industrial Relations, law or a related discipline and at least 2 years’ experience in the direct provision of industrial relations advice OR at least 4 years’ experience in the direct provision of industrial relations / employee relations advice.
Demonstrable experience in the provision of HR policy advice, workplace investigations and mediation/conflict resolution.
An excellent knowledge of the Australian Industrial Relations environment.
Well-developed problem solving ability.
Strong case management skills and experience

If this sounds like you, apply today!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 14/07/2026

Apply Now

Refine Your Search

customer relations representative jobs

Workplace Relations Specialist

Retail Manager - Shopping Centres

Inspector (Roadworks)

Site Manager

Customer Care Executive

Brand, Communications & Partnerships Manager

Service Coordinator

Psychologist or Counsellor

Project Revenue Officer

Senior Educational Quality Officer

Service Delivery Manager - Secure Power : New South Wales

Co-worker Relations Specialist

Shift Operations Manager

EHS & Compliance Advisor/ Officer (Australia)

Surface Drilling Consumables Support

Cargo Operations Manager

Service Delivery Manager - Power Systems : New South Wales

Podiatrist

HR Business Partner

Senior Solution Consultant (Supply Chain Planning), Pre-sales

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