In-Demand Woolworths Jobs

E-Commerce Fraud Officer
Woolworths Group —Bella Vista NSW
- Weekend availability
- Data analysis skills
- Case management
- Time management
- Parental leave
3d
Business Analyst - Pantry (Long life)
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Woolworths Group —Surry Hills NSW
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Head of Customer Experience Management
Woolworths Group —Bella Vista NSW
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Senior Solution Architect
Woolworths Group —Bella Vista NSW
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Fresh Manager
Woolworths Supermarkets —Mirrabooka WA
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Business Analyst | Finance Operations
Woolworths Group —Bella Vista NSW
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Quality Control Officer (Night)
Woolworths Group —Larapinta QLD
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- Microsoft Excel
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Content Creator
Woolworths Group —Surry Hills NSW
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Assistant Asset Manager
Woolworths Group —Bella Vista NSW
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Technical Architect/Edge Infrastructure
Woolworths Group —Bella Vista NSW
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Assistant Fresh Convenience Manager
Woolworths Supermarkets —Yeppoon QLD
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2d
Assistant Store Manager
Woolworths Supermarkets —Wandina WA
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Online Manager
Woolworths Supermarkets —Harrisdale WA
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13d
People and Culture Business Partner
Woolworths Group —Mulgrave VIC
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Test Lead, Finance System Transformation
Woolworths Group —Bella Vista NSW
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Finance SBA | Operational Insights
Woolworths Group —Bella Vista NSW
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6d
Employee Relations Case Specialist
Woolworths Group —Mulgrave VIC
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Infrastructure Solution Engineer
Woolworths Group —Bella Vista NSW
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E-Commerce Fraud Officer

Woolworths Group -
Bella Vista NSW

Apply Now

Job Details

Full-time
3 days ago

Benefits

Employee rewards program
Parental leave

Qualifications

PCI
Data analysis skills
E-commerce
Case management
Security
Time management

Full Job Description

Ecommerce Fraud Officer

Impactful role minimising financial losses for Woolworths Brands
6 months Fixed term t Opportunity with potential extensions
Core hours between 5am-10pm Mon through Fri, 7am-9pm weekends

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you’ll do :

As our Ecommerce Fraud Officer you will verify potential fraudulent online orders for all Woolworths Group’s brands and minimise financial losses. Performing Fraud review for ecommerce customer orders through various web tools and applications.

Liaise with ecommerce customers regarding order queries (inbound and outbound calls/emails).
Authorise referred orders for fulfilment, rejection or further investigation.
Identify and take action on fraudulent orders through link analysis.
Report to management any identified trends that pose a risk of financial loss to the group.
Identify or take action on ecommerce customers breaching trade practices.
Action chargeback notifications from banks into our fraud engine.
Liaise with stores on matters pertaining to online fraud both current and historic.
Engage with other risk functions to prevent financial losses and/or investigate instances of fraud.
Liaise with local Police or Federal authorities where needed regarding active fraudulent orders for collection.
Identify opportunities to streamline processes or improve our fraud prevention capability.
Meet & exceed individual and team KPI’s.

What you’ll bring :

You are able to work with multiple web based systems with ease. Ability to grasp subject matter (legislation, guidelines, codes, business rules/standards/processes) and apply it to business activities.

1+ years experience in E-Commerce Fraud/Fraud Investigation
Availability to work 2 weekends per month
Knowledge and understanding of Security and PCI legislation, Australian Standards, Code of Practice and Industry Practices
Sound investigation and case management experience within large complex business environments
Sound data analysis skills and the ability to develop reports and metrics that identify emerging trends and risks.
Strong CNP (card not present) risk experience in E-Commerce environments.
Time management and priority setting.
Experience with Kount, Cybersource, Accertify, or other fraud mitigation tools is desirable.
Previous experience in the banking sector.

What you’ll experience:

A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
12 weeks paid parental leave for primary caregivers plus paid superannuation for up to 12 months while the Team Member is on parental leave - eligible from the first day of employment.
A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app. A progressive and competitive leave policy that gives you more space for what matters to you.

Everyone belongs at Woolworths Group:

As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.

Woolworths Group is an inclusive, team-first company and we value all skills and experiences. If you meet some, but not all of the requirements, we encourage you to submit your application.

Apply Now

Refine Your Search

woolworths jobs

E-Commerce Fraud Officer

Business Analyst - Pantry (Long life)

Grocery Manager

Data Scientist

Head of Customer Experience Management

Senior Solution Architect

Fresh Manager

Business Analyst | Finance Operations

Quality Control Officer (Night)

Content Creator

Assistant Asset Manager

Technical Architect/Edge Infrastructure

Assistant Fresh Convenience Manager

Assistant Store Manager

Online Manager

People and Culture Business Partner

Test Lead, Finance System Transformation

Finance SBA | Operational Insights

Employee Relations Case Specialist

Infrastructure Solution Engineer

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