In-Demand Helpdesk support Jobs in Sydney, Nsw

Client Support Agent
Sentral —Sydney NSW
- $75,000 - $80,000 a year
- Part-time
- Management
- Customer service
- SQL
Quick Apply
1d
IT Analyst
William Buck NSW —Sydney NSW
- Full-time
- Azure
- Customer service
- Communication skills
- Employee assistance program
Quick Apply
8d
Enterprise IT Lead
Harrison.ai —Sydney NSW
- Full-time
- Remote
- Administrative experience
- Scripting
- APIs
ICT Director
St Andrew's Cathedral School —Sydney NSW
- Working with children
- In-person
- AI
Assistant Facilities Manager
DAB-Jones Lang LaSalle (NSW) Pty Ltd —North Ryde NSW
- Full-time
- Hospitality
- Management
- Customer service
Quick Apply
Service Manager
EVSE —Silverwater NSW
- Full-time
- CRM software
- Recruiting
- Communication skills
Quick Apply
Regional Operations Director
JLL —Sydney NSW
- Engineering
- Bachelor's degree
- Business
- Health insurance
- Parental leave
8d
Principal Specialist Solution Engineer, ITSM & Employee Service
Salesforce —Sydney NSW
- Full-time
- Management
- Salesforce
- APIs
Service Administration Coordinator
Konica Minolta Business Solutions Australia —Macquarie Park NSW
- Full-time
- Hybrid work
Quick Apply
Regional Operations Director
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- Engineering
- Bachelor's degree
- AI
- Health insurance
- Parental leave
Quick Apply
8d
Facilities Manager
JLL —Sydney NSW
- In-person
- Health insurance
- Parental leave
Facilities Manager
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- In-person
- AI
- Health insurance
- Parental leave
Quick Apply
IT Support Coordinator
Nido Early School —Sydney NSW
- Full-time
- Office
- Communication skills
1d
People & Culture Coordinator
The Benevolent Society —Glebe NSW
- $80,000 - $85,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Human resources
- Communication skills
- Employee assistance program
2d
Systems Administrator (AU)
DroneShield Limited —Sydney NSW
- Full-time
- Management
- Administrative experience
Quick Apply
2d

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helpdesk support jobs near sydney, nsw

Client Support Agent

Sentral -
Sydney NSW

Quick Apply

Job Details

Part-time
$75,000 - $80,000 a year
1 day ago

Qualifications

Management
Customer service
Learning technology
SQL
Analysis skills
ITIL
Diploma
Communication skills
Help desk
SDLC
Information Technology

Full Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for Client Support Agents to join our ever evolving Technical Support team and help shape the future of global commerce.

About The Role

Do you enjoy helping people, solving problems, and learning new technology? Join Sentral, Australia's leading school management platform, and play a key role in delivering exceptional support to educators and school communities.

As a Client Support Agent, you'll provide first and second-level support, troubleshoot technical issues, build strong customer relationships, and help schools get the most value from our software.

Salary

The full-time equivalent salary range for this position is AUD $75,000 – $80,000 per annum, plus superannuation.

We are currently recruiting for two part-time positions, each working approximately 22.5 hours per week. The available shifts are:

7:30am – 12:00pm, Monday to Friday
2:00pm – 7:00pm, Monday to Friday

The salary for each part-time role will be paid on a pro-rata basis, according to the hours worked.

What You’ll Own

Deliver support via phone, email, tickets, and online meetings
Troubleshoot and resolve software and technical issues
Guide customers through system setup and usage
Build trusted relationships with school users and administrators
Escalate complex issues and collaborate with senior support team members
Manage support tickets to meet service levels and customer satisfaction targets
Contribute to knowledge-sharing, self-help resources, and process improvements
Work closely with colleagues to enhance the customer experience

What You’ll Bring

2+ years' experience in customer service, helpdesk, or software support
Strong troubleshooting, problem-solving, and analytical skills
Excellent verbal and written communication skills
Ability to manage multiple priorities and work independently
Customer-focused, solutions-driven mindset
Passion for technology and learning new systems
Experience with cloud-based applications and web technologies
Understanding of customer service best practices and SLAs

It's a Bonus if You Have

Experience in Education, EdTech, or supporting schools
Knowledge of SQL, debugging tools, or ITIL principles
Understanding of SDLC and web-based applications
Diploma or qualification in IT, Networking, or a related field
Familiarity with Sentral or other school management systems

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

#LI-HYBRiD

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Quick Apply

Refine Your Search

helpdesk support jobs in sydney, nsw

Client Support Agent

IT Analyst

Enterprise IT Lead

ICT Director

Assistant Facilities Manager

Service Manager

Regional Operations Director

Principal Specialist Solution Engineer, ITSM & Employee Service

Service Administration Coordinator

Regional Operations Director

Facilities Manager

Facilities Manager

IT Support Coordinator

People & Culture Coordinator

Systems Administrator (AU)

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