In-Demand Desktop support Jobs in Geebung, Qld

IT Support Specialist, Level 1 - PKCG
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick Apply
6d
Service Desk Analyst
Brennan IT —Brisbane QLD
- Weekend availability
- Azure
- Management
- Computer Science
13d
IT Manager
Gameloft Brisbane —Brisbane QLD
- Full-time
- Azure
- Organisational skills
- Leadership
- Health insurance
- Parental leave
Quick Apply
IT Help Desk Officer
Piper Alderman Management —Brisbane QLD
- Full-time
- Parental leave
11d
Senior IT Support Specialist
Cummins Inc. —Brisbane QLD
- Manufacturing
- Associate degree
- Communication skills
- Health insurance
- Parental leave
EUC Engineer
APM Group —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Analysis skills
- Communication skills
Quick Apply
IT Support Officer - Contract
Centorrino Technologies —Brisbane QLD
- $65,000 - $75,000 a year
- Contract
- Communication skills
Quick Apply
4d
Service Delivery Consultant, Level 2 - Veracity
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Office
- SharePoint
Quick Apply
EUC Deployment & Field Support Engineer
Showtime Consulting —Brisbane QLD
- Contract
- Hospitality
- Management
- Software troubleshooting
Quick Apply
12d
EUC Technical Specialist
Endeavour Group —Bulimba QLD
- Full-time
- Management
- Analysis skills
- Communication skills
Quick Apply
IT Support Analyst
Centorrino Technologies —Brisbane QLD
- Contract
- Management
- Customer service
- Communication skills
Quick Apply
3d
Support Services Technician
Aptella —Archerfield QLD
- CRM software
- Management
- Customer service
- Health insurance
- Gym membership
5d
Service Desk Analyst - Transitions
Centorrino Technologies —Brisbane QLD
- $65,000 - $70,000 a year
- Full-time
- Hybrid work
- Customer service
- SharePoint
- Communication skills
Quick Apply
10d
Technical Support Officer - Vepa Labs
Vepalabs —Murarrie QLD
- Full-time
- Blood sampling
- Customer service
- Microsoft Office
Quick Apply
Quality Assurance and Improvement Lead
Anglicare Southern Queensland —Fortitude Valley QLD
- Full-time
- Remote
- Health insurance
- Work from home
Senior IT Support Technician
Fitness and Lifestyle Group —West End QLD
- Full-time
- Hybrid work
- CRM software
- Salesforce
- No degree
- Employee assistance program
- Employee discount
14d
Business Analyst
Auto & General Holdings —Toowong QLD
- Temporary
- Writing skills
- No degree
- Agile
- Work from home
- Parental leave
Quick Apply
Senior Technology Support Specialist
Lion —Milton QLD
- Full-time
- Leadership
13d
QA Engineer (Frontend, Mobile, Java) - Trading
Binance —Brisbane QLD
- Full-time
- Remote
- Bilingual
- AI
- SDLC
Quick Apply
End User Services Manager
Brennan IT —Brisbane QLD
- Full-time
- AI
- Leadership
- Communication skills
4d

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IT Support Specialist, Level 1 - PKCG

Lyra Technology Group
Brisbane QLD

Quick Apply

Job Details

Permanent | Full-time
6 days ago

Qualifications

Incident management
Customer service
IT support
Communication skills

Full Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of

Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

About the Position

One of our operating companies, PKCG, is looking for an IT Support Specialist, Level 1 to join their team.

As a Level 1, IT Support Specialist, you will play a key role in delivering high-quality IT support across a diverse Managed Service Provider environment. You will work closely with customers to troubleshoot and resolve technical issues, provide excellent service, and ensure incidents are handled efficiently and professionally.

This is a customer-focused technical role suited to someone who enjoys solving problems, working across different technology environments, and building strong client relationships. You’ll also be expected to recognise when an issue requires additional expertise and confidently escalate it to senior technical resources.

Responsibilities

Deliver responsive, professional technical support across multiple customer environments.
Troubleshoot and resolve incidents and service requests within agreed scope and service standards.
Provide clear, timely and professional communication to customers.
Accurately document work performed, resolutions and relevant customer environment details.
Identify complexity, risk or uncertainty and escalate issues appropriately.
Follow established processes, security practices and technology standards.
Support Microsoft 365, Windows desktop and server environments, hybrid infrastructure and remote workers.
Work with core MSP tools including HaloPSA, Datto and IT Glue.
Support endpoint security and monitoring technologies such as Huntress and ThreatLocker.
Apply networking fundamentals across firewalls, VPNs and switching, with escalation where required.
Manage competing customer priorities while maintaining a high standard of service.
Participate in a light after-hours and on-call roster to support customer and operational requirements.

Skills Required

2+ years' experience, preferably working within a Managed Service Provider/ customer facing environment.
Strong experience supporting Windows-based environments and Microsoft 365.
Excellent customer service and communication skills.
Strong troubleshooting and problem-solving ability.
Sound professional judgement, with the ability to identify when escalation is required.
Ability to manage multiple customers, incidents and priorities effectively.
A strong understanding of IT support processes, security practices and documentation standards.
A willingness to learn new technologies and work across varied customer environments.

Benefits

Ongoing professional development and funded certification support.
Modern technology stack including HaloPSA, Microsoft technologies and automation platforms.
Flexible working arrangements
Regular team events and social activities.
Collaborative,supportive and high-performing team culture.

Company Overview

Please visit https://lyratechgroup.com/careers/ for more information

Quick Apply

Refine Your Search

desktop support jobs in geebung, qld

IT Support Specialist, Level 1 - PKCG

Service Desk Analyst

IT Manager

IT Help Desk Officer

Senior IT Support Specialist

EUC Engineer

IT Support Officer - Contract

Service Delivery Consultant, Level 2 - Veracity

EUC Deployment & Field Support Engineer

EUC Technical Specialist

IT Support Analyst

Support Services Technician

Service Desk Analyst - Transitions

Technical Support Officer - Vepa Labs

Quality Assurance and Improvement Lead

Senior IT Support Technician

Business Analyst

Senior Technology Support Specialist

QA Engineer (Frontend, Mobile, Java) - Trading

End User Services Manager

I want to receive the latest job alert for desktop support in geebung, qld

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