The Role
Auto & General's Top of Funnel Program is a strategic portfolio of initiatives designed to grow quote volume and improve conversion across direct and partner brands. The Business Analyst will own the analysis function across the program, leading requirements elicitation, process mapping, options analysis, and functional specification development through Ignite phase gates. Operating in a complex environment with multi-system integrations and cross-divisional stakeholders (Marketing, Technology, Sales & Service, Compliance, Legal), the BA will drive analysis independently, produce investment-grade artefacts, and actively shape solution design. Depending on the initiative, the BA will work alongside a Project Manager or operate as the sole delivery resource, owning both analysis and coordination end to end.
Position Accountabilities
Discovery and Requirements
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Lead current-state analysis across program workstreams, documenting as-is processes, data flows, system landscapes, and control gaps
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Conduct structured requirements elicitation through stakeholder workshops, interviews, desktop research, and onsite observations
-
Translate business needs into well-defined user stories, acceptance criteria, and functional specifications consumable by technology delivery teams
-
Develop to-be process maps and data flow documentation to support solution design
-
Identify and document business risks, integration dependencies, and compliance requirements as part of each Ideation phase
-
Where IT system solutions are included, translate business requirements into functional and system/IT requirements and brief these to the Technology team
Options Analysis and Business Case Support
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Develop and assess solution options, including effort, cost, and time estimates to support investment decision-making
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Work closely with initiative owners and sponsors to develop business cases that address real business problems
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Produce analysis and documentation that meets A&G governance standards
-
Support feasibility assessments and contribute to business case development across multiple concurrent workstreams
Stakeholder Engagement
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Build and maintain strong working relationships with business and technical stakeholders across Marketing, Technology, Sales & Service, Compliance, Legal, and White Label & Alliance Partner teams
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Facilitate workshops and structured sessions to drive alignment on requirements and solution direction
-
Manage competing stakeholder priorities and surface trade-offs clearly
-
Investigate and measure process-improvement opportunities, working with the business to recommend and implement solutions
Delivery and Quality
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Take accountability for assigned deliverables, ensuring effective and transparent communication with the end-to-end delivery team
-
Lead elaboration sessions, actively contribute to sprint planning, and support the delivery team through sprints
-
Effectively manage issues and change requests, balancing quality with cost and timeliness impacts
-
Support UAT planning and execution, including developing the testing and approval process, briefing testing teams, and ensuring solutions fully meet original requirements
-
Monitor changes post-implementation to ensure success
-
Ensure all documentation reflects business understanding and adheres to A&G guidelines, including the definition of done
Governance and Continuous Improvement
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Ensure all BA artefacts meet A&G's delivery frameworks phase gate and definition-of-done requirements
-
Contribute to risk registers, change impact assessments, and relevant update papers as required
-
Prepare and present training materials on new and/or existing features as required
-
Support the continuous improvement culture by remaining a positive, proactive contributor with a growth mindset
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Network with internal and external resources to bring best practices to the program
What experience you’ll bring
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Minimum 4–6 years' experience as a Business Analyst
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Proven experience conducting end-to-end analysis in complex, multi-system technology environments
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Experience with customer-facing digital platforms — including quoting, conversion, or self-service journeys
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Experience in analysing and documenting data integrations across multiple systems, including identifier mapping and data flow analysis
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Familiarity with marketing technology, consent or preference management, or customer data platforms
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Experience working within or alongside compliance and regulatory frameworks in a regulated industry
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Strong skills in business process modelling, as-is/to-be mapping, requirements documentation, and functional specification writing
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Experience working in Agile delivery environments; comfortable with sprint ceremonies, user story writing, and backlog management
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Experience in financial services, insurance, or a similarly regulated direct-to-consumer business
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Exposure to loyalty, incentive, or gifting platforms
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Experience supporting business cases and governance documentation
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BA certification (CBAP, CCBA, or equivalent) and/or Agile certification (CSM, PSM, or equivalent)
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Experience with Atlassian tools (Jira, Confluence)
Our Perks
Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues.
Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.
The benefits of working at A&G
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Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
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Work flexibility - with options to work from home up to two days per week.
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Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
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Grow with us - we’ve got learning and professional development opportunities to suit everyone.
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Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
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Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
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Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
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Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
Discovery and Requirements
-
Lead current-state analysis across program workstreams, documenting as-is processes, data flows, system landscapes, and control gaps
-
Conduct structured requirements elicitation through stakeholder workshops, interviews, desktop research, and onsite observations
-
Translate business needs into well-defined user stories, acceptance criteria, and functional specifications consumable by technology delivery teams
-
Develop to-be process maps and data flow documentation to support solution design
-
Identify and document business risks, integration dependencies, and compliance requirements as part of each Ideation phase
-
Where IT system solutions are included, translate business requirements into functional and system/IT requirements and brief these to the Technology team
Options Analysis and Business Case Support
-
Develop and assess solution options, including effort, cost, and time estimates to support investment decision-making
-
Work closely with initiative owners and sponsors to develop business cases that address real business problems
-
Produce analysis and documentation that meets A&G governance standards
-
Support feasibility assessments and contribute to business case development across multiple concurrent workstreams
Stakeholder Engagement
-
Build and maintain strong working relationships with business and technical stakeholders across Marketing, Technology, Sales & Service, Compliance, Legal, and White Label & Alliance Partner teams
-
Facilitate workshops and structured sessions to drive alignment on requirements and solution direction
-
Manage competing stakeholder priorities and surface trade-offs clearly
-
Investigate and measure process-improvement opportunities, working with the business to recommend and implement solutions
Delivery and Quality
-
Take accountability for assigned deliverables, ensuring effective and transparent communication with the end-to-end delivery team
-
Lead elaboration sessions, actively contribute to sprint planning, and support the delivery team through sprints
-
Effectively manage issues and change requests, balancing quality with cost and timeliness impacts
-
Support UAT planning and execution, including developing the testing and approval process, briefing testing teams, and ensuring solutions fully meet original requirements
-
Monitor changes post-implementation to ensure success
-
Ensure all documentation reflects business understanding and adheres to A&G guidelines, including the definition of done
Governance and Continuous Improvement
-
Ensure all BA artefacts meet A&Gs delivery frameworks phase gate and definition-of-done requirements
-
Contribute to risk registers, change impact assessments, and relevant update papers as required
-
Prepare and present training materials on new and/or existing features as required
-
Support the continuous improvement culture by remaining a positive, proactive contributor with a growth mindset
-
Network with internal and external resources to bring best practices to the program
Auto & General's Top of Funnel Program is a strategic portfolio of initiatives aimed at growing quote volume and improving conversion across the business's direct and partner brands. The program spans customer acquisition, marketing effectiveness, digital experience, compliance uplift, and technology capability — with each initiative contributing to a materially stronger top-of-funnel performance.
The Contract Business Analyst will own the analysis function across the program — leading requirements elicitation, current-state assessment, process mapping, options analysis, and functional specification development as initiatives progress through Ignite phase gates. The role operates across a technically and commercially complex environment: multi-system integrations, regulatory compliance requirements, and cross-divisional stakeholder groups spanning Marketing, Technology, Sales & Service, Compliance, and Legal.
This is not a support role. The BA is expected to drive analysis independently, produce investment-grade artefacts, and actively shape solution design alongside technology, marketing, and risk stakeholders. Depending on the initiative, the BA will work alongside a dedicated Project Manager or operate as the sole delivery resource — owning both the analysis and the coordination of stakeholder and delivery activity end-to-end.
