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General Business Governance & Control Specialist (1st Line)

ANZ Banking Group -
Melbourne VIC

Apply Now

Job Details

Contract | Fixed term
4 days ago

Qualifications

Authentication
Financial services
Communication skills

Full Job Description

General Business Governance & Control Specialist (1st Line)

Req ID: 120871

Department: AR NFR Advisory & Controls

Division: Australia Retail

Location: Melbourne

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Digital Channels Assurance Analyst is responsible for providing independent first-line assurance for Digital Channels, with a focus on the Digital Trust, Identity and Onboarding (DTIO) value stream, helping ensure that customer, regulatory, operational and risk obligations are effectively managed.

The role supports risk and control advisory and reviews for DTIO, including operational risk assessments, control design, emerging risks and opportunities for improvement. Working closely with business stakeholders and the wider Digital Channel assurance function, the role supports better customer outcomes, stronger risk management and sustainable control environments across DTIO.

This role will also assist with the delivery of assurance activities across the Single Customer Front End (SCFE) transformation, PACT (People, Accountability, Customers and Trust) program, ASIC Matters and Suncorp Integration Program, providing independent insight into the effectiveness of risk management, controls and customer outcomes from the perspective of DTIO.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future while helping to build ours.

Role Type: 12M Secondment/Fixed-Term Contract
Role Location: Melbourne, Sydney or Brisbane
Work Hours: Full-Time

What will your day look like?

What you'll be doing:

Provide independent assurance and challenge across Digital Trust, Identity, Verification, Authentication and Onboarding initiatives.
Review and provide risk advisory for change programs (eg SCFE) and ensure governance, risk assessment and control requirements are effectively supported.
Assess the design of controls, identifying gaps, emerging risks, exposure to threats and improvement opportunities.
Deliver evidence-based findings, recommendations and practical insights.
Monitor issue remediation and support improvements to customer, regulatory and security outcomes.
Be engaged in business and technology propositions at early stage and provide preliminary risk views and watchpoints
Build trusted relationships across Digital, Technology, Risk and Compliance teams.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Experience in operational risk, assurance or compliance within banking or financial services.
Understanding of Digital Channels, Identity, Authentication, Onboarding or Customer Profile capabilities.
Ability to identify key risks, control weaknesses and systemic themes in business and technology contexts
Strong stakeholder management, influencing and communication skills.
Experience reviewing transformation programs in a regulated environment.
Knowledge of APRA, ASIC, Privacy, CDR (Open Banking), AML/CTF and customer protection obligations.
Ability to simplify complex issues and provide practical, risk-based recommendations.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Job Posting End Date

27/08/2026, 11.59pm, (Melbourne Australia)

Apply Now

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