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Senior Advisor Governance (Sustainability)

Department of Customer Service -
Sydney NSW

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Job Details

Full-time
$133,348 - $146,945 a year
6 days ago

Qualifications

Customer service
Financial report writing
Communication skills

Full Job Description

Department of Customer Service

Reference number

req52804

Occupation

Governance, Corporate Governance

Work type

Full-Time

Location

Sydney City

Salary Information

$133,348 - $146,945+ super

Closing date

24 July 2026 at 10:00am

Senior Advisor Governance (Sustainability), Ongoing opportunity based in Sydney CBD with hybrid working options available

Ongoing, full-time opportunity
Based in Sydney CBD with hybrid and flexible working options available
Clerk Grade 9/10 Salary $133,348 - $146,945+ super commensurate with experience

Governance, Risk, and Assurance (GRA) has an excellent opportunity for a proactive senior advisor to support the sustainability reporting program for the Department of Customer Service.

You will help develop and define our approach, work with teams and entities across the Department to operationalise it and help the important work of applying climate change and sustainability policy and legislation in the real world. A key focus will be to work closely with colleagues in other Departments and contributing to Department-wide and sector-wide forums. The successful candidate will have a strong background in a relevant field, outstanding communication skills, and a positive attitude to help solve difficult problems.

This role reports to the Manager Governance (Sustainability).

Key responsibilities include to:

Build and maintain strong relationships with stakeholders across the DCS portfolio to ensure compliance with legislation and policy relating to climate change and sustainable practice
Drive capability improvements in climate-related financial disclosures, sustainable practice, sustainability reporting and sustainability risk and opportunity assessment
Work closely with other central and local teams to provide sustainability advice, guidance and support to business stakeholders, including on data and information
Prepare annual climate risk-related financial disclosure and sustainability report content, and help portfolio entities prepare disclosures and reports
Support initiatives to advocate for best practice sustainability management
Help identify and address the impacts of disclosures and sustainability reporting requirements and their links to DCS strategy, business model and decision making.

To be successful in this role you will demonstrate:

Exceptional customer service skills and ability to partner and negotiate with multiple stakeholders to achieve a common objective, including engaging with senior executives across the Department and government sector
Demonstrated experiencein sustainability management and reporting, including exposure to climate-related financial disclosures reporting and implementation (experience in the NSW public sector an advantage but not essential)
A clear and effective communication style which influences and creates opportunities for others to be heard
Proven ability to stay calm under pressure, to pivot quickly and respond effectively to multiple tasks and emerging issues in a timely manner
Ability to interpret complex business needs, by navigating a range of possibilities and problem-solving to achieve a beneficial result.

This is a great opportunity for someone wanting to make a positive impact and drive change in the public sector’s response to climate change and sustainability.

What we need from you

To start your journey towards joining our team, please click on the link below and attach an up to date resume (max 5 pages) and cover letter (max 2 pages). In your cover letter please share your motivation for applying for this position and your relevant skills.

There is no selection criteria to address.

A talent pool may be created to fill future ongoing or temporary opportunities.

Salary Grade 9/10, with the base salary for this role starting at $133348 base plus superannuation

For enquiries relating to recruitment please contact Jess Tan via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: 10am Friday 24th July

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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