In-Demand Analyst Jobs in Perth, Wa

Service Desk Analyst
Royal Automobile Club of WA —West Perth WA
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
Test Analyst
ABN Group —Perth WA
- Full-time
- Azure
- Salesforce
- DevOps
- Health insurance
- Annual leave
Analyst - Asset Management
Deloitte —Perth WA
- Management
- Engineering
- Data analysis skills
- Parental leave
User Experience Analyst and Tester
Illuminance Solutions —Perth WA
- DevOps
- Microsoft Office
- Analysis skills
Data Analyst
Curtin University of Technology —Perth WA
- $96,323 - $102,186 a year
- Full-time
- SQL
- Analysis skills
- University
21h
Graduate - Finance Analyst - Perth
Alinta Energy —Perth WA
- Full-time
- Microsoft Excel
- Office
- Finance
- Travel reimbursement
- Employee assistance program
11d
Test Analyst
NGIS Australia —Perth WA
- Full-time
- Hybrid work
- Azure
- Management
- SQL
Project Analyst
Western Power —Perth WA
- Part-time
- Microsoft Excel
- Microsoft Access
- Databases
- Parental leave
- Gym membership
10d
Technical Business Analyst
NTT —Perth WA
- Contract
- Microsoft Office
- Master's degree
- Presentation skills
Quick Apply
10d
Experienced Analyst | External Audit | Perth
Deloitte —Perth WA
- Bachelor's degree
- Business
- Accounting
- Parental leave
- Employee discount
Graduate - Commercial Analyst, Trading & Portfolio Management - Perth
Alinta Energy —Perth WA
- Full-time
- Office
- Analysis skills
- Bachelor's degree
- Travel reimbursement
- Employee assistance program
12d
IT Asset & Licensing Analyst
Western Power —Perth WA
- Part-time
- Communication skills
- Negotiation
- Parental leave
- Gym membership
3d
Commercial Pricing Analyst
Compass Group Australia —Perth WA
- Full-time
- Hybrid work
- Microsoft Excel
- Finance
- Analysis skills
Senior Analyst | External Audit | Perth
Deloitte —Perth WA
- Bachelor's degree
- Business
- Leadership
- Parental leave
- Employee discount
LIMS Analyst
SGS —Perth Airport WA
- Full-time
- Laboratory
- Laboratory experience
- SQL
- Parental leave
Quick Apply
8d
ServiceNow Technical Analyst
University of Sydney —Darlington WA
- $117,133 - $127,610 a year
- Full-time
- Hybrid work
- Management
- Administrative experience
- APIs
- Parental leave
4d
Delivery Enablement & Advisory Senior Analyst
Water Corporation —Leederville WA
- $135,693 a year
- Business
- Communication skills
- Analytics
- Annual leave
- Work from home
10d
Data Migration Analyst
Southern Cross Care (WA) Inc —Rivervale WA
- Contract
- SQL
- Communication skills
- Health insurance
- Annual leave
Quick Apply
3d
Business Analyst
Illuminance Solutions —Perth WA
- CRM software
- Writing skills
- DevOps
Commercial Analyst
Arc Infrastructure —Perth Airport WA
- Full-time
- Business
- Parental leave
- Employee discount
10d

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analyst jobs near perth, wa

Service Desk Analyst

Royal Automobile Club of WA -
West Perth WA

Apply Now

Job Details

Full-time

Qualifications

Jira
ConnectWise
Microsoft Office
ServiceNow
Communication skills
Help desk

Full Job Description

As a Service Desk Analyst, you will be providing first and second level IT support for all RAC internal and external customers associated with operating installed hardware and software according to agreed service levels.

This will start as a 12 month maximum term role.

What will you be doing?

Operating as the primary point of contact for RAC IT helpdesk support through telephone, online, or face-to-face interactions, ensuring SLAs (Service Level Agreements) are met for all support queries.
Efficiently resolving end-user issues and enquiries promptly, addressing service requests by guiding users to resolve their issues in accordance with established procedures.
Educating and assisting end-users on equipment operation and common troubleshooting techniques, keeping detailed records of faults, solutions, and contact information.
Maintaining a high degree of customer service, adhering to SLAs for all hardware/software installations, and delivering professional service by ensuring timely updates and realistic resolution timelines.
Acting as a proficient liaison between end users and service providers, updating and managing internal hardware and software support documentation, and recording known issues and solutions in the knowledge base.
Engaging in continuous team training initiatives, sustaining a proficient understanding of both new and existing RAC Standard Operating Environment (SOE), and identifying and documenting trends experienced by end-users.
Prioritising and managing P1 and P2 incidents while handling stakeholder communications, and developing and maintaining strong, effective working relationships with key stakeholders.

What are we looking for in you?

Experience in diagnosing needs through effective conversation and questioning, managing customer expectations, and delivering IT Service Desk support using ITSM toolsets (e.g., ServiceNow, Jira Service Desk).
Previous experience in a helpdesk environment, with expertise in troubleshooting Windows operating systems, network connectivity issues, and hardware-related concerns.
Strong understanding of Active Directory, Microsoft Office Suite, and common business applications, with knowledge of remote desktop services (e.g., ConnectWise).
Sound technical knowledge of desktop hardware and both standard and customised software. Skilled in problem-solving, analysing complex technical issues, and creating innovative solutions.
Exceptional interpersonal and communication skills, with a customer-centric approach and ability to manage multiple problems and prioritise issues effectively.
Team player with a collaborative mindset, proficient in working with cross-functional teams and stakeholders, exhibiting professionalism, reliability, and commitment to confidentiality and data security.
Action-oriented with a sense of urgency and high energy, able to adapt approach to shifting demands, communicate effectively, plan and align work with organisational goals, and anticipate and adapt to innovations in technology.
This position has a rotating roster for start and finish times and is required to be in the office 100%. Post probation you would go onto a night shift roster to support our staff working at night.

What are we looking for in you?

Work with cutting-edge technologies and be part of a team driving digital transformation across RACWA.
Join a team that values personal development and enables continuous learning opportunities, certifications, and career progression within a supportive and growth-focused environment.
Benefit from flexible and hybrid working arrangements, including temporary remote work options and a focus on work-life balance.
Contribute to high-impact projects or products that directly enhance RACWA's services to its members and the community.
Be part of an organisation that embraces diversity and inclusion, ensuring a welcoming environment for all employees.
Take advantage of a strong focus on employee wellbeing, including mental health support, wellness programs, and fitness incentives.
Engage in meaningful community and social responsibility initiatives that align with RACWA's values and mission.

About RAC

RAC WA is a member-focused organisation dedicated to serving the Western Australian community. Our mission is to create a safer, more sustainable, and connected future for all Western Australians.
RAC values inclusivity, diversity, and flexibility in the workplace. As an Equal Opportunity Employer, we welcome everyone. For assistance during the application process, contact [email protected]. #LI-JC1

Apply Now

Refine Your Search

analyst jobs in perth, wa

Service Desk Analyst

Test Analyst

Analyst - Asset Management

User Experience Analyst and Tester

Data Analyst

Graduate - Finance Analyst - Perth

Test Analyst

Project Analyst

Technical Business Analyst

Experienced Analyst | External Audit | Perth

Graduate - Commercial Analyst, Trading & Portfolio Management - Perth

IT Asset & Licensing Analyst

Commercial Pricing Analyst

Senior Analyst | External Audit | Perth

LIMS Analyst

ServiceNow Technical Analyst

Delivery Enablement & Advisory Senior Analyst

Data Migration Analyst

Business Analyst

Commercial Analyst

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