In-Demand Customer service representative Jobs in Joondalup, Wa

Customer Care Specialist
Epiroc —Perth WA
- On call
- CRM software
- Customer service
- ERP systems
- Parental leave
Ocean Freight Customer Service Representative
Toll Group —Perth WA
- Full-time
- Management
- Customer service
- Microsoft Office
Customer Sales & Service - Repco Banksia Grove - Full Time
Repco —Banksia Grove WA
- Full-time
- Sales
- Customer service
Quick Apply
10d
Customer Sales & Service - Repco Banksia Grove - Casual
Repco —Banksia Grove WA
Quick Apply
10d
Part Time Customer Service & Sales Consultant WARWICK
Telstra Business Technology Centre Perth South —Warwick WA
- $33.33 an hour
- Part-time
- Microsoft Excel
- Sales
- Communication skills
- Parental leave
Guest Service Agent (Full-Time)
Hilton —Perth WA
- Weekend availability
- Hospitality
- Communication skills
- Office experience
Customer Service Officer (Member Services Consultant)
Link Group —Perth WA
- Hybrid work
- Customer service
- Financial services
- Communication skills
- Work from home
Guest Service Agent (Casual)
Hilton —Perth WA
- Part-time
- Hospitality
- Communication skills
- Office experience
Client Care Representative
Telus Health —Perth WA
- Full-time
- Customer service
- Organisational skills
- Communication skills
Customer Sales & Service - Repco Banksia Grove - Casual
NAPA Auto Parts —Banksia Grove WA
10d
Guest Service Agent (Night | Part-Time)
Hilton —Perth WA
- Part-time
- Hospitality
- Communication skills
- Hotel experience
5d
Everyday Banking Customer Care Specialist - Full-Time, Perth
Commonwealth Bank —Perth WA
- Full-time
- Remote
- Work from home
Customer Sales & Service - Repco Banksia Grove - Full Time
NAPA Auto Parts —Banksia Grove WA
- Full-time
- Sales
- Customer service
10d
Customer Service Specialist
Commonwealth Bank —Perth WA
- Full-time
- Customer service
- Communication skills
- Time management
9d
Member Service - Wanneroo, Butler and Clarkson
Viva Leisure Group —Perth WA
- CPR Certification
- Sales
- Customer service
- Parental leave
- Gym membership
Member Support Consultant
Goodlife Health Clubs —Perth WA
- First Aid Certification
- Gym membership
Rental Sales Agent / Customer Service & Sales Representative (Fulltime)
Avis Budget Group —Osborne Park WA
- Overtime
- Hospitality
- Sales
- Customer service
- Employee assistance program
- Employee discount
Quick Apply
2d
Customer Sales & Service - Repco Wangara - Casual
Repco —Wangara WA
Quick Apply
9d
Costco Perth Airport - Membership Assistant
Costco AU —Perth WA
- Part-time
- Customer service
- Senior Secondary Certificate of Education
- Education
9d
Customer Sales & Service - Repco Wangara - Casual
NAPA Auto Parts —Wangara WA
9d

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Customer Care Specialist

Epiroc
Perth WA

Apply Now

Job Details

Benefits

Parental leave
E-learning courses provided

Qualifications

CRM software
Forklift Licence
Customer service
Supply chain
ERP systems
Forklift
E-commerce
Warehouse experience
Communication skills

Full Job Description

We are seeking a proactive and customer-focused Customer Care Specialist to join our team.

In this role, you will act as the primary point of contact for customer requests, ensuring accurate and timely processing of quotes and orders while delivering exceptional customer experience. Working collaboratively across Sales, Supply Chain, Finance, and Product teams, you will help drive a seamless quote-to-order process and build strong, long-term customer relationships.

This opportunity offers flexible location options and can be based in Mackay, Adelaide, Orange or Perth.

About the Role:

This role operates within an account-based customer model and may involve responsibilities across a range of customer engagement areas, including:

Supporting strategic and high-value customers alongside Sales Account Owners, Key Account Managers, and Business Development Managers
Managing customer interactions and orders across a shared customer portfolio
Deliver hands-on customer support while assisting with warehouse operations, forklift activities, goods handling, and maintaining a strong commitment to workplace safety and compliance
Acting as a key user of E-Commerce, CRM, and ERP systems as business processes continue to evolve

Key Responsibilities:

Order Processing & Coordination

Prepare quotations and validate customer purchase orders for accuracy and completeness
Process manual and EDI orders for parts and capital equipment
Ensure timely and accurate order entry and order management

Customer Service & Communication

Deliver professional customer support via phone, email, and online channels
Respond promptly to pricing and availability enquiries
Confirm order details and maintain clear communication throughout the order lifecycle
Coordinate backorders and expedite overdue parts where required
Participate in after-hours on-call support as needed

Operational Support

Coordinate order changes, cancellations, returns, and customer credits
Monitor delivery schedules and proactively address delays
Support warehouse and on-site operational activities where required

Collaboration & Stakeholder Engagement

Work closely with Sales, Product Management, Supply Chain, and Finance teams
Support escalation management and align customer requirements with internal processes
Assist with reporting and provide market or competitor feedback
Support regional teams and travel to branch locations when operational coverage is required

Safety & Compliance

Adhere to all OH&S and SHEQ policies and procedures
Promote and contribute to a strong safety-first culture

About You

To succeed in this role, you will ideally possess:

Strong customer service and communication skills
Excellent attention to detail and organisational abilities
Experience in order processing, customer support, or supply chain coordination
The ability to manage competing priorities in a fast-paced environment
Strong teamwork and stakeholder engagement skills
Experience using CRM, ERP, or E-Commerce systems (preferred)
Forklift licence or warehouse experience (advantageous for on-site roles)

What We Offer

Competitive remuneration package
Generous paid parental leave for all parents
Above-NES long service leave benefits
Years of service recognition awards
Company-paid Income Protection insurance
Support of a global company with unlimited career and mobility opportunities
A huge array of training opportunities including internal product training, access to e-learning and education assistance to study externally
Opportunity to be part of a values-driven company, committed to your professional development

If you are passionate about delivering outstanding customer service and enjoy working in a collaborative and fast-paced environment, we would love to hear from you.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com

Apply Now

Refine Your Search

customer service representative jobs in joondalup, wa

Customer Care Specialist

Ocean Freight Customer Service Representative

Customer Sales & Service - Repco Banksia Grove - Full Time

Customer Sales & Service - Repco Banksia Grove - Casual

Part Time Customer Service & Sales Consultant WARWICK

Guest Service Agent (Full-Time)

Customer Service Officer (Member Services Consultant)

Guest Service Agent (Casual)

Client Care Representative

Customer Sales & Service - Repco Banksia Grove - Casual

Guest Service Agent (Night | Part-Time)

Everyday Banking Customer Care Specialist - Full-Time, Perth

Customer Sales & Service - Repco Banksia Grove - Full Time

Customer Service Specialist

Member Service - Wanneroo, Butler and Clarkson

Member Support Consultant

Rental Sales Agent / Customer Service & Sales Representative (Fulltime)

Customer Sales & Service - Repco Wangara - Casual

Costco Perth Airport - Membership Assistant

Customer Sales & Service - Repco Wangara - Casual

I want to receive the latest job alert for customer service representative in joondalup, wa

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