Exceptional Hospitality Starts with You
Picture yourself creating a warm welcome, even while the rest of the city sleeps. As a Guest Service Agent (Night) , you'll be the face of the hotel overnight, ensuring every guest feels safe, valued, and well cared for.
You'll be responsible for delivering exceptional guest service throughout the night, handling late check-ins and early departures, responding to guest enquiries, and ensuring the Front Office operates smoothly. In addition to creating memorable guest experiences, you'll complete the overnight audit, reconcile daily financial transactions, and prepare the hotel for a successful start to the next day.
As a Guest Service Agent (Night), you're not just keeping the hotel running overnight. You're creating a seamless experience for our guests while helping set the team up for success each morning.
Discover Your Next Destination
Located in the heart of Perth's CBD, Parmelia Hilton Perth combines contemporary elegance with warm hospitality. Just moments from Elizabeth Quay, Brookfield Place, and the city's premier business and entertainment precincts, the hotel offers exceptional dining experiences, stylish accommodation, and outstanding service. As part of Hilton's flagship hotel in Western Australia, you'll have the opportunity to build a rewarding career while creating memorable experiences for our guests every day.
A World of Rewards
- Enjoy the convenience of a fully provided and laundered uniform
- Complimentary fresh and healthy meals while on duty
- Personalised development with support from our on-site Learning & Development Manager, plus global career opportunities across Hilton.
- Make a meaningful impact through our award-winning Corporate Responsibility programmes – learn more (Responsible Business | Travel with Purpose | Hilton TWP)
- Go Hilton Team Member Travel Program – enjoy heavily discounted hotel stays from as little as $70 per night across the globe
- Fitness Passport - access a wide network of gyms and fitness centres
- Up to 25% off Food & Beverage across participating outlets
- Year-round recognition programmes celebrating your contributions and achievements
- Wellbeing initiatives to support your mental and physical health
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Have a minimum of 6 months of full Australian Working rights (sponsorship is not offered)
- Physically based in the Perth Metropolitan Area or willing to relocate (no relocation allowance is offered)
- Valid Responsible Service of Alcohol (RSA) certificate
- Valid Driver's License
- Previous experience in a guest service or front office role within the hospitality industry.
- Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.
- Proficiency in hotel property management systems (PMS) and general front office procedures.
- Excellent multitasking skills and the ability to remain calm and professional in a fast-paced environment.
- Proficiency in English; additional languages are a plus.
- Ability to work flexible hours, including nights, weekends, and holidays.
- A positive attitude and a genuine passion for providing exceptional guest service.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
