In-Demand Technical support Jobs in Docklands, Vic

IT Systems Administrator
Gigacomm —Melbourne VIC
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- AI
Quick Apply
Desktop and Network Support Engineer.
Gems IT Solutions Pty Ltd —Melbourne VIC
- From $49,900 a year
- Hybrid work
- Microsoft Office
Quick Apply
Service Desk Specialist
Infosys —Melbourne VIC
- $90,243 - $98,861 a year
- Customer service
- Communication skills
- Health insurance
- Parental leave
8d
Principal Technical Support Engineer
Rocket Software —Melbourne VIC
- Full-time
- Customer service
- Research
- Communication skills
Service Desk Analyst
Accent Group —Cremorne VIC
- Full-time
- POS
Quick Apply
Level 1 Windows Network Support
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
Desktop Support Officer
Axiom Technologies —Melbourne VIC
- Full-time
- Remote
- Microsoft Outlook
- Management
- Customer service
Dynamics 365 CE Senior Technical Support Consultant
Fusion5 —Melbourne VIC
- Full-time
- Azure
- AI
- Communication skills
Quick Apply
IT Support Technician - Support Helpdesk
Beyond the Box —Essendon VIC
- Remote
- Working with children
- Communication skills
Network Support Level 1
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
Service Desk Specialist
WorkJam, Inc. —Melbourne VIC
- On call
- Bilingual
- Software troubleshooting
- Customer service
- Referral program
IT Support & QA Tester (Contractor)
BitXify Pty Ltd. —Melbourne VIC
- $36 - $40 an hour
- Part-time
- Azure
- Management
- Computer Science
Quick Apply
5d
TIM Engineer / Desktop Support Engineer
Pyramid Global Technologies —Melbourne VIC
- Microsoft Office
eLearning Engagement & IT Support Officer
Acknowledge Education —Melbourne VIC
- Full-time
- Customer service
- Working with children
- Organisational skills
- Health insurance
Quick Apply
IT Project Administrator
Brandbank Group —Melbourne VIC
- Full-time
- Management
- Microsoft Office
- Administrative experience
- Employee assistance program
- Referral program
People Systems Administrator
Metricon —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
L1 Desktop and Network Support
MNL Technologies —Melbourne VIC
- Part-time
- Customer service
- In-person
- Communication skills
Quick Apply
11d
IT Support Officer
Bayside City Council —Sandringham VIC
- $5.00 - $83,038.80 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Microsoft Office
- Work from home
- Parental leave
IT L3 Support
Fujitsu —Melbourne VIC
- Contract
- Azure
- Management
IT Service Desk Analyst - Level 2
Mecca Brands Pty Ltd —Richmond VIC
- Full-time
- Microsoft Outlook
- Management
- POS

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IT Systems Administrator

Gigacomm
Melbourne VIC

Quick Apply

Job Details

Permanent | Full-time
$70,000 - $80,000 a year

Qualifications

Jira
System administration
Confluence
ITIL
IT support
Telecommunication
Security
AI
Intune
Help desk

Full Job Description

About Us

The future of the world is increasingly digital and connected — yet many Australians still suffer from frustratingly slow internet.

At Gigacomm, we believe in the power of connectivity to improve the world we live in. We build and operate an independent network using the latest technology to provide reliable, ultra-fast internet to Australian homes and businesses up to 2GB/sec.

We are committed to building a diverse and inclusive team who bring different perspectives, help best represent the customers and communities we serve, and contribute to building a rewarding culture.

About the Role

The IT Systems Administrator is responsible for the day-to-day administration and support of Gigacomm’s corporate IT environment — end-user devices, user accounts and identity, software and licensing, and the IT service desk. This is a hands-on operational role: you’ll ensure that staff have the hardware, access, and support they need to do their work reliably and securely.

You’ll sit within the Technology team, reporting to the Corporate IT Team Lead, and work closely with internal stakeholders across People & Culture, Platform Engineering, and business units to keep people productive and resolve issues quickly as Gigacomm scales.

This is a Melbourne-based hybrid role. You will be required to be on-site three days a week. Gigacomm is an AI-first team — we expect this role to be open to using AI tools (such as Claude, ChatGPT/Codex, Copilot) to assist with operations.

What You’ll Do

Hardware & Device Provisioning

Own end-to-end laptop and hardware provisioning — ordering, Autopilot and Apple Business Manager enrolment, Intune configuration, setup, and handover for new starters
Manage device collection, wipe, and deprovisioning for departures
Maintain the hardware lifecycle: procurement, deployment, repair, refresh, and disposal

Service Desk & End-User Support

Serve as the first point of contact for staff IT issues across Windows and Mac — triage, resolve, and escalate complex issues
Own user onboarding and offboarding: provisioning and deprovisioning Entra ID accounts, licences, group membership, and access in coordination with People & Culture
Administer accounts and identity across Microsoft 365 and Gigacomm’s multi-domain Entra ID environment
Maintain ticket and documentation hygiene — working tickets in Jira and keeping Confluence runbooks current

Endpoint & Account Security

Own operational endpoint and account security — device compliance, endpoint protection, and patching via Intune update rings, plus software distribution
Provide first-response to security events affecting end-user devices and accounts, escalating as required
Support audit and compliance activities related to endpoint and identity security

Procurement & Vendor Support

Support the Corporate IT Team Lead in managing vendor and supplier relationships
Raise orders and source hardware, software, and licences as required

What You’ll Bring

Essential

2+ years’ experience in IT systems administration, IT support, or end-user computing
Hands-on experience administering a cloud productivity and identity platform — such as Microsoft 365 / Entra ID or Google Workspace — across both Windows and macOS devices
Experience running an IT service desk or helpdesk with strong ticket and documentation discipline
Sound understanding of operational security practices — MFA, Conditional Access, and access hygiene — with an endpoint and identity focus
A strong end-user manner and the patience to support non-technical staff
A methodical troubleshooting mindset: analytical, thorough, and focused on root cause
Comfortable using or learning AI-assisted tooling to automate routine tasks and improve operational efficiency
Low ego, high EQ — humble, curious, and energised by respectful, data-driven problem solving

Preferred

Experience in a telecommunications or ISP environment
Hands-on experience with Intune, Autopilot, and Apple Business Manager for device enrolment, configuration, and compliance
Specific experience with Microsoft 365 and Entra ID
Understanding of ITIL practices
Skill in documenting solutions, procedures, and operational runbooks
Some exposure to IT procurement and vendor coordination, supporting a team lead or manager

Relevant, hands-on experience matters more to us than formal certification.

Why Join Gigacomm

Be part of building something meaningful — connecting Australians with ultra-fast, reliable internet.
Work in a collaborative, inclusive team that values different perspectives.
Join a scaleup with the energy of a startup and the foundations of an established network operator.
A genuinely AI-first environment where you’re encouraged to automate your way to higher-value work.

Company Overview

We believe the future of the world is digital and connected and that everyone needs greater access to and more choice of digital infrastructure. Our mission is to build better, more intelligent access networks to connect more people and businesses to more affordable ultra-fast internet.

Quick Apply

Refine Your Search

technical support jobs in docklands, vic

IT Systems Administrator

Desktop and Network Support Engineer.

Service Desk Specialist

Principal Technical Support Engineer

Service Desk Analyst

Level 1 Windows Network Support

Desktop Support Officer

Dynamics 365 CE Senior Technical Support Consultant

IT Support Technician - Support Helpdesk

Network Support Level 1

Service Desk Specialist

IT Support & QA Tester (Contractor)

TIM Engineer / Desktop Support Engineer

eLearning Engagement & IT Support Officer

IT Project Administrator

People Systems Administrator

L1 Desktop and Network Support

IT Support Officer

IT L3 Support

IT Service Desk Analyst - Level 2

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