In-Demand Audio visual Jobs in Epping, Vic

Technology Service Experience Specialist
Slater and Gordon —Melbourne VIC
- Full-time
- Hybrid work
- AI
- Parental leave
Data Analyst
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
2d
Data Analyst
Department of Education —Melbourne City Centre VIC
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
2d
Senior Technician
Encore Global —Melbourne VIC
- $79,500 a year
- Full-time
- Customer service
- Communication skills
Business Systems Officer
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Customer service
- SharePoint
- Communication skills
4d
Senior BIM Technician
WSP —Melbourne VIC
- Hybrid work
- Construction experience
- Leadership
- Employee stock purchase plan
- Parental leave
4d
Business Analyst,Enterprise Service Management & SMS Business Case (Syd/Bne/Mel)
Employment Hero —Melbourne VIC
- Part-time
- Hybrid work
- Management
- AI
- Business
1d
F&B Agent - Banquets (Casual)
Marriott International, Inc —Melbourne VIC
- Part-time
- Hotel experience
- Kitchen
- Referral program
Associate Director of Sales
AccorHotel —Melbourne VIC
- Full-time
- Management
- Sales
- Microsoft Office
- Employee assistance program
- Opportunities for advancement
Quick Apply
Senior Technical Artist - Vic/SA/Qld
Keywords Studios —Box Hill VIC
- Full-time
- Hybrid work
- Research
- Scripting
- APIs
Quick Apply
Channel Account Manager, Meeting Experience
Barco —Port Melbourne VIC
- Sales
- Marketing
- Master's degree
ICT Team Leader
AECOM —Melbourne VIC
- Full-time
- Hybrid work
- AutoCAD
- Bachelor's degree
- Construction experience
- Health insurance
- Parental leave
Demi Chef - Banquets (Casual)
Marriott International, Inc —Melbourne VIC
- Part-time
- Culinary experience
- Kitchen
- Kitchen experience
- Referral program
11d

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Technology Service Experience Specialist

Slater and Gordon -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Parental leave

Qualifications

ServiceNow
AI
Help desk

Full Job Description

Technology Service Experience Specialist

Slater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people.

Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We recognise and reward high performance and have outstanding employee benefits including a week of shutdown leave, paid parental leave, extra-long service leave, together with various ongoing learning and professional development opportunities.

What are we looking for?

The Technology Service Experience Specialist provides a seamless, reliable and positive experience for all our technology services for all users. This role combines hands-on end-user support with a focus on continuous improvement of the overall technology experience, helping the firm meet service expectations and drive user satisfaction.

The role is on a Full Time basis and will provide technical expertise across workplace technologies with the ability to provide solutions to problems in the domain. The position requires strong personal ownership and independent technical thought leadership and decision-making to drive reliable, secure and efficient services.

Key Responsibilities

Provide technical support to end users across a range of IT services including devices, telephony,
audio visual, conferencing and applications
Deliver a premium support experience for executive users
Proactively identify underlying causes of service issues through trend analysis, drive problem
management and embed fixes to prevent repeat incidents
Identify patterns in repeat service requests, analyse underlying drivers and implement process,
tooling or knowledge improvements to reduce demand on the team
AI - Adopt contemporary AI tooling to enhance end user experience and drive more value for the
business
Process – have a focus on process improvement across the entire team. Have the ability to map
current state process then design future state
Continuous improvement – have a continuous focus on improvement process and technology across
the division and into the wider team and organisation
Take personal accountability for proposing and executing roster changes, ensuring service coverage
and compliance with team policies
Take ownership when handling escalations - de-escalate, clarify expectations and remain the single
point of accountability until the issue is resolved
Accurately log, update and close all incidents, requests and tasks in ServiceNow, ensuring tickets
reflect real-time status and clear communication
Act as a user advocate – identify pain points and opportunities to improve the technology experience
Monitor and analyse service performance, incidents and trends to inform continuous improvement
initiatives
Take ownership when handling escalations - de-escalate, clarify expectations and remain the single
point of accountability until the issue is resolved
Ensure incidents and service requests are resolved in line with agreed service levels
Contribute to the development and maintenance of knowledge articles, FAQs and support
documentation
Collaborate with Technology teams and vendors to escalate and resolve complex technical issues
Participate in projects to enhance tools, processes and the overall digital workplace experience
Provide white-glove support across hardware, software, mobile devices, conferencing tools and
collaboration platforms
Other duties as required

What next?

If you are interested in this opportunity, please apply directly to Slater and Gordon. We prefer to talk with you personally and are not accepting applications from recruitment agencies.

To be eligible for this position, you must be an Australian citizen, a permanent resident, or hold a valid visa with full and unrestricted working rights in Australia. Proof of work rights will be required as part of the Slater and Gordon application process.

Acknowledgement of Country Slater and Gordon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all First Nations peoples today.

Diversity + Inclusion Slater and Gordon is committed to creating an inclusive workplace that values diversity and ensures equal opportunities for all. Slater and Gordon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. We understand that everyone has different needs. If you require reasonable adjustments throughout the recruitment process, please let us know in your application.

Apply Now

Refine Your Search

audio visual jobs in epping, vic

Technology Service Experience Specialist

Data Analyst

Data Analyst

Senior Technician

Business Systems Officer

Senior BIM Technician

Business Analyst,Enterprise Service Management & SMS Business Case (Syd/Bne/Mel)

F&B Agent - Banquets (Casual)

Associate Director of Sales

Senior Technical Artist - Vic/SA/Qld

Channel Account Manager, Meeting Experience

ICT Team Leader

Demi Chef - Banquets (Casual)

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