In-Demand Operations manager Jobs in Murarrie, Qld

Partner Operations Improvement Manager
Auto & General Holdings —Toowong QLD
- Temporary
- Analysis skills
- No degree
- Communication skills
- Work from home
- Parental leave
Quick Apply
4d
Operations Improvement Lead
Senior Leadership InfraBuild —Hemmant QLD
- Engineering
- ERP systems
- Microsoft Office
- Health insurance
- Parental leave
5d
VAS Operations Lead
Toll Group —Eagle Farm QLD
- Full-time
- Supervising experience
- Organisational skills
- Warehouse experience
Lottery Operations Team Lead
Surf Life Saving Australia —Brisbane QLD
- Full-time
- Hybrid work
- Management
- No degree
- Budgeting
Quick Apply
Operations Supervisor
Northline —Brisbane QLD
- Full-time
- Management
- Microsoft Office
- Supervising experience
- Employee assistance program
Associate, Executive Support & Operations Officer
Queensland Treasury Corporation —Brisbane QLD
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Parental leave
9d
Research and Operations Manager - Southern QLD
National Agri-Solutions —Brisbane QLD
- Full-time
- Management
- Analysis skills
Transport Operations Manager - QLD
CSR —Coopers Plains QLD
- Full-time
- Management
- Budgeting
- Leadership
- Parental leave
- Employee assistance program
Quick Apply
Co Centre Manager | Berrinba
Bluebird Early Education —Berrinba QLD
- Part-time
- Management
- Bachelor's degree
- First Aid Certification
- Paid training
- Employee discount
Aluminium Centre Manager
Capral —Archerfield QLD
- Full-time
- Sales
- Customer service
- Forklift
- Employee assistance program
11d
Manager Operations & Compliance
RSL Queensland —Brisbane QLD
- Full-time
- Analysis skills
- Leadership
- Accounting
10d
Operations Manager - BOC SEQ
Toll Group —Rocklea QLD
- Full-time
- Management
- Analysis skills
- Leadership
12d
Hospital Operations Manager
Mater Group —South Brisbane QLD
- Full-time
- Experience working with children
- Budgeting
- Leadership
- Health insurance
- Employee assistance program
5d
Head of Operations
Gardenia Early Learning —Brisbane QLD
- Full-time
- Hybrid work
- Leadership
Quick Apply
Operations Supervisor
Toll Group —Rocklea QLD
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Vehicle Inspector/Operations Officer - Brendale
Pickles Auctions —Brisbane QLD
- Full-time
- Computer skills
- Communication skills
- Parental leave
- Employee assistance program
Operations Executive – Building Management
Mosaic Property Group —Brisbane QLD
- Management
- Microsoft Office
- Communication skills
Operations Manager
Anchor Medical Group —Albany Creek QLD
- $70,000 - $80,000 a year
- Part-time
- Management
- EMR systems
- In-person
- Travel reimbursement
- Professional development assistance
Quick Apply
Building Facilities Manager
JLL —Brisbane QLD
- Microsoft Office
- Communication skills
- Health insurance
- Parental leave
6d
Facilities Manager | Bundaberg
Woolworths Group —Eight Mile Plains QLD
- Full-time
- Leadership
- Relocation assistance

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Partner Operations Improvement Manager

Auto & General Holdings -
Toowong QLD

Quick Apply

Job Details

Temporary
4 days ago

Benefits

Employee rewards program
Work from home
Parental leave
Gym membership
Paid volunteer leave
Insurance services

Qualifications

Analysis skills
Communication skills
Marketing

Full Job Description

This role is a 18 month secondment until 31-12-2027 to support a number of Partner Operation deliverables.

The role

The Partner Operations Improvement Manager is a critical link between our White Label Partners and the Auto & General (A&G) operational ecosystem. This role is responsible for managing the partner-driven changes and internal A&G initiatives that impact the partner operational experience. You will act as the "Operational Translator," ensuring that changes are seamlessly embedded into the A&G contact centres & Qantas Sales Contact Centre while constantly seeking opportunities to optimise partner processes for efficiency and CX excellence.

Position Accountabilities

Change Governance & Delivery:

Lead the implementation of partner-driven operational requests across the A&G contact centre

Lead the Partner Engagement of A&G initiatives impacting Qantas Sales Contact Centre located in Gosford, NSW (e.g. Qantas Sales Webscreens, Sales Business Changes)

Support the team in delivering effective contact centre change management to ensure Partner Operational changes are embedded effectively

Manage the development of operational change strategies and supporting plans (e.g. stakeholder engagement plans, communication plans, training etc.) to ensure stakeholders and partners are fully consulted and involved in the change

Operational Integration & Embedding:

Work directly with A&G Contact Centre Leaders to ensure frontline staff are trained, coached, and briefed on partner-specific nuances

Work closely with subject matter experts and/or business representatives to analyse and understand business needs, expectations, and constraints

Stakeholder Liaison:

Facilitate operational forums between A&G and Partner representatives to discuss operational initiatives & customer impacts and partner requirements

Process Optimisation & Operational Performance Feedback:

Analyse NPS and operational data to identify trends where process changes could improve partner performance metrics

Monitor changes post go live to ensure measuring up to our expected benefits and provide recommendations where enhancements are required

Identify friction points in the current partner customer journeys and lead Continuous Improvement (CI) initiatives to solve them

What experience you’ll bring

Qualifications and Experience

Essential

Experience in managing operational change, preferably within insurance or financial services

Demonstrated ability to effectively engage stakeholders at differing levels of the organisation

Excellent communication skills, both written and verbal

Contact Centre Fluency: Understands contact centre dynamics (e.g. AHT, IVR, scripting, agent systems and coaching) and how to influence frontline performance.

Confidence in decision-making ability

Analytical skills and a high level of problem-solving

Excellent attention to detail

Problem-Solving & CI: A "Continuous Improvement" mindset with the ability to diagnose process failures and support designing operational solutions

Ability to prioritise and coordinate activities collaboratively across departments for best business outcomes, e.g., workforce planning, learning & engagement and contact centre teams

Desirable

Tertiary qualifications or equivalent experience in change management

Communication: Ability to write clear, concise operational briefs and facilitate workshops that align teams (e.g., IT Delivery, Marketing, and Operations)

Understanding of the factors that influence the contact centre cost, effectiveness and service delivery

White Label / B2B2C Background: Previous experience managing a "Partner-Brand" relationship is highly desirable

General Insurance (GI) Knowledge: Familiarity with the GI product landscape and regulatory environment (ASIC, GI Code of Practice)

Facilitation: A background in leading workshops or training sessions to "embed" change into large-scale teams

Location: Brisbane (Toowong or North Lakes) or Sunshine Coast (Kawana)

This role is available at any of our Brisbane and Sunshine Coast locations, providing flexibility to choose the office that suits you. Our Toowong office is close to the city with easy public transport and parking options while our North Lakes offices are within walking distance of some of the north side’s best retail locations. If you love a view of the water, why not consider our Kawana office on the edge of Lake Kawana and only a five minute drive to the closest beach.

The benefits of working at A&G

Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including:
- Personalised rewards and peer-to-peer recognition
- Exclusive discounts and savings across more than 600 top retailers
- A comprehensive recognition program that celebrates milestones and achievements—helping you feel valued every step of the way
Work flexibility - with options to work from home two days per week.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

Quick Apply

Refine Your Search

operations manager jobs in murarrie, qld

Partner Operations Improvement Manager

Operations Improvement Lead

VAS Operations Lead

Lottery Operations Team Lead

Operations Supervisor

Associate, Executive Support & Operations Officer

Research and Operations Manager - Southern QLD

Transport Operations Manager - QLD

Co Centre Manager | Berrinba

Aluminium Centre Manager

Manager Operations & Compliance

Operations Manager - BOC SEQ

Hospital Operations Manager

Head of Operations

Operations Supervisor

Vehicle Inspector/Operations Officer - Brendale

Operations Executive – Building Management

Operations Manager

Building Facilities Manager

Facilities Manager | Bundaberg

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