JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
As a Building Facilities Manager for JLL's commercial portfolio, you'll be the driving force behind seamless facilities operations at a major commercial asset. You'll oversee all technical and facilities requirements, ensuring service delivery consistently meets and exceeds client KPIs and SLAs while maintaining the highest standards of health, safety, and regulatory compliance.
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and this role sits at the heart of that mission. You'll be the on-site key point of contact, building and nurturing stakeholder relationships across multiple levels of the organization while managing vendor performance, contracts, and budgets. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, empowering you to implement building procedures, drive sustainability initiatives, and proactively solve challenges in a dynamic commercial environment. This position may require 24/7 emergency call support and site attendance, reflecting the critical nature of keeping our clients' operations running smoothly.
An overview of the role:
Oversee all technical and facilities operations to ensure the building meets operational excellence standards and client expectations
Monitor and manage service delivery against agreed KPIs and SLAs, including customer satisfaction surveys and regular reporting requirements
Serve as the primary on-site facilities contact for clients and stakeholders, proactively engaging to understand needs and resolve issues
Manage vendor relationships and performance, ensuring services are delivered on time, within budget, and in compliance with procurement guidelines
Oversee contract management activities, monitoring expiry dates, initiating re-procurement processes, and continuously assessing value delivery
Ensure full compliance with local and governmental regulations, implementing and maintaining risk management programs and audit processes
Support Property Managers with preparation and management of OpEx and CapEx budgets while maintaining financial controls and JLL Code of Ethics standards
Provide a safe working environment by ensuring compliance with fire, health, and safety statutory regulations
Collaborate with internal and external project teams, consultants, and fit-out companies on capital improvement initiatives as capacity allows
Sounds like you? This is what we are looking for:
Proven experience in facilities management within commercial real estate environments
Strong understanding of building systems, technical operations, and facilities maintenance requirements
Demonstrated ability to manage vendor relationships and contracts effectively
Knowledge of health, safety, and environmental regulations and compliance requirements
Experience in budget management and financial reporting
Excellent stakeholder management and communication skills across all organizational levels
Strong problem-solving abilities with a proactive approach to issue resolution
Availability for 24/7 emergency call support and after-hours site attendance when required
Proficiency in facilities management software and Microsoft Office applications
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ528730
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
