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Customer Experience Specialist, Sunshine Coast

Tesla -
Maroochydore QLD

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Job Details

Full-time
12 days ago

Qualifications

Customer service
Driver Licence
Communication skills

Full Job Description

What to Expect

The Tesla team is committed to delivering an exceptional customer experience throughout the sales and delivery journey. The Customer Experience Specialist is responsible for exciting, educating, and engaging customers both before and during their Tesla delivery. This position offers a great opportunity to influence the Tesla customer experience significantly and plays a crucial role in the company's rapidly growing sales, delivery and registration operations.

What You'll Do

Welcome customers to the Tesla family by ensuring that their delivery day is a delightful experience.
Educate customers about the basic features and functions of their vehicles.
Assist the Store Leader with delivery operations to ensure an exceptional customer experience.
Coordinate vehicle staging and host delivery appointments, including new owner orientations tailored to the individual customer's needs and comfort level.
Demonstrate mastery of all Tesla products and services, along with local incentives for EV owners.
Stay informed about industry trends and best practices.
Collaborate with the vehicle readiness team to conduct final inspections for quality before vehicle delivery.
Provide constructive feedback to program management and other stakeholders to enhance departmental efficiency and promote improvements across the company.
Coordinate with internal and external teams to seamlessly coordinate various aspects of delivery day, (such as Sales, Service, Registration and Remarketing Teams).
Leverage a customer-centric skillset to understand and address their concerns with professionalism and empathy.
Identify and overcome objections and obstacles, including charging and customer education.
Ensure the final receipt of delivery is coordinated in line with accounting's revenue recognition standards.
Where applicable, ensure that all local documents are accurately completed and signed according to government standards and revenue recognition requirements.
Proactively and consistently update our CRM systems to ensure accurate and timely delivery information is available to management.
Contribute ideas to enhance the Tesla delivery experience and improve back-end processes and procedures.
Support with additional retail related tasks as needed, including but not limited to test drives, events, calls, trade-in intake and other retail activities.
Uphold a professional appearance at all times.
Support local registration team by ensuring accurate record keeping and form generation in alignment with the local registration authority by processing, validating, verifying and updating documents and customer information as needed.

What You'll Bring

Customer service experience required
Positive, enthusiastic and passionate about the changes in the personal transportation industry
Ability to understand and convey business issues and technical concepts
Strong sense of team mentality and reliability
Strong communication skills and attention to detail
Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history
Ability to obtain appropriate state licensing, where applicable
Right to Work – valid working rights in the country of application

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Apply Now

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