In-Demand Patient accounts assistant Jobs

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Medical Secretary - HC - Practice Support
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Senior Receptionist Diamond Creek

The Local Doctor
Diamond Creek VIC

Quick Apply

Job Details

Part-time | Full-time
From $30 an hour
10 days ago

Qualifications

CPR Certification
Accounting software
Xero
Medical scheduling
Administrative experience
Leadership
Communication skills
Medical administration

Full Job Description

Assistant Practice Manager / 2IC

The Local Doctor – Ivanhoe and Diamond Creek
Part-Time or Full-Time | Ongoing

About Us

The Local Doctor Ivanhoe and The Local Doctor Diamond Creek are fully private general practices committed to delivering high-quality, patient-centred healthcare in a warm, professional, and collaborative environment.
We pride ourselves on strong teamwork, excellent systems, and a culture where staff feel supported, trusted, and empowered to make a meaningful impact.

The Role

We are seeking an experienced Assistant Practice Manager / 2IC to support the day-to-day operations of both clinics. This is a pivotal leadership role, acting as a key support to management and a go-to person for doctors, nurses, and reception staff.

You will help ensure smooth clinic workflows, strong communication, high standards of patient care, and consistent operational excellence across both sites.

This role is available as a full-time position.

Key Responsibilities

Clinic Operations & Oversight

Support daily clinic operations to ensure efficiency and high-quality patient care
Act as the daily go-to person for doctors regarding on-site or operational issues
Oversee checklists, systems, and workflows to ensure consistency and compliance

People & Performance Management

Support and lead reception, nursing, and administrative teams
Assist with recruitment, onboarding, training, and implementation of new processes
Manage rosters, timesheets, and staff schedules
Conduct probation reviews, performance reviews, and support staff development
Foster a positive, accountable, and professional team culture

Administration & Finance

Assist with billing, payroll support, accounts, and invoicing
Oversee appointment scheduling, medical records, and day-to-day administration
Support accurate use of practice management and billing systems

Patient Experience & Communication

Address patient feedback and concerns with professionalism and empathy
Communicate clinic updates clearly to staff
Liaise with external stakeholders, suppliers, and service providers

Executive & Management Support

Provide executive assistant support to management as required
Assist with diary coordination, follow-ups, and operational reporting

Facilities & Compliance

Ensure clinic facilities are well-maintained and functioning smoothly
Support compliance with healthcare regulations and practice standards

What We’re Looking For

A self-sufficient, quick learner with a strong work ethic
Highly organised, proactive, and solutions-focused
Confident communicator with a professional phone manner
Strong attention to detail and commitment to confidentiality
Ability to work independently and collaboratively
Open to direction and continuous improvement

Skills & Experience

Proven experience in medical administration and team leadership
Strong understanding of general practice operations
Familiarity with MBS billing, Best Practice, Automed, HotDoc (or similar)
Experience with medical accounts and accounting software (e.g. Xero)
CPR certification (or willingness to obtain)
Strong computer literacy and multitasking skills

Why Join Us

Senior, trusted role within a growing private practice group
Variety, responsibility, and genuine influence on clinic performance
Supportive leadership and a professional, values-driven culture
Opportunity to grow with the organisation

To Apply

Please submit:

Your resume

Job Types: Full-time, Part-time

Pay: From $30.00 per hour

Application Question(s):

Are you will to work between two sites (Ivanhoe and Diamond Creek), please?

Work Location: In person

Quick Apply

Refine Your Search

patient accounts assistant jobs

Senior Receptionist Diamond Creek

Medical Secretary - HC - Practice Support

Dental Assistant/Receptionist

Pharmacy Technician

Divisional Director (Medical) - Aged Care Rehabilitation Palliative Care

Senior Dental Receptionist/ Practice Manager

Billing and Collections Officer – Private Practice

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